Ratings based on 381 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Very helpful and friendly staff. Great choices of amenities and conveniently located. Enjoyed my stay very much.
by A verified traveler
Posted 28 Dec 2024
Front desk area felt quite cramped and so did the room. We stayed at Toyoko inn and another Sotetsu Fresa inn nearby, and both had more space. Staff was helpful though as always.
Comment from Hotel Management
28 Dec 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Thank you very much for choosing Sotetsu Fresa Inn Tokyo Kanda.We are very pleased to receive your compliments on our staff. We apologize for any inconvenience caused by the room size not meeting your expectations. We will make every effort to improve based on your feedback.We sincerely look forward to welcoming you again.
by A verified traveler
Posted 26 Dec 2024
I stayed at Sotesu Fresa Inn Kanda back in March of 2024. What was so amazing about the location was how close it efficient it was close to one of the Yamanote Lines (English friendly), there was a really cheap & heartwarming Ramen shop down the street a walk away, and the staff there were so nice and helpful!
As of recently I traveled to Japan alone to experience life since I have stage 3 brain cancer, and Sotesu Fresa Inn Kanda made my life so much easier and so enjoyable! This is honestly the best place to stay if traveling to Tokyo!
Comment from Hotel Management
28 Dec 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Thank you very much for choosing Sotetsu Fresa Inn Tokyo Kanda.We are very pleased to receive your compliments about our hotel and staff. We are honored that you have chosen our hotel as your first step into life in Japan. Encouraged by your kind words, we will continue to strive to provide you with even better service in the future.We look forward to welcoming you again.
by A verified traveler
Posted 9 Dec 2024
This is our second Sotetsu property stay so we already came in with some idea of what the chain brings. Expect a lot of nice amenities at this site despite rather cramped rooms and a rather business-centric location.
There are a ton of amenities to take advantage of at Sotetsu properties- we really enjoyed the free take as you need sunscreen and moisturizing face masks. The one amenity that is a bit lacking is room. Granted, we got two huge double beds in our room, but this meant that it took up almost the entire room so there was very little floor space and so we were playing a bit of tetris with our luggage. The room does have a tiny fridge underneath the desk but lacks a microwave, you'll need to head to the 2nd floor for a shared one as well as a coin laundry. The room condition was fine overall but was noticeably more dated than our Sotetsu property in Kyoto.
As for the general area, Kanda is very business-centric and you'll see a lot of silent salarymen marching every morning and evening. This does mean there's a lot of evening hang out sites for yakitori, but not a lot in terms of groceries or tourist-centric shops. We chose the location primarily because of the many subway lines nearby. It's one stop away from Tokyo/Akihabara, and also has easy access to the Ginza line.
I will add a specific shoutout to the front staff at the location. We had a bit of a clogged sink and the front clerk took it upon himself to inspect and fix our sink, outstanding service!
Comment from Hotel Management
10 Dec 2024 by Sotetsu Fresa Inn Tokyo Kanda, Hotel Management
Dear Valued Guest,Thank you very much for choosing to stay with us at Sotetsu properties once again. We truly appreciate your loyalty and detailed feedback regarding your experience at our Kanda location.We are delighted to hear that you enjoyed our amenities, especially the complimentary sunscreen and moisturizing face masks. We strive to provide thoughtful touches to enhance your stay.We apologize for the inconvenience caused by the room size and the layout of the double beds. Your comments about the room space and amenities are valuable, and we will consider them in future improvements to better accommodate our guests.We are also pleased that you found our location convenient for accessing nearby subway lines and exploring Tokyo. It’s great to know that our staff left a positive impression with their exceptional service, especially in addressing the issue with your sink promptly.Thank you for bringing to light the aspects we can improve on, and for recognizing the efforts of our team. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback helps us to achieve that goal.We look forward to welcoming you back to one of our properties in the future and ensuring an even better experience.Best regards.
by A verified traveler
Posted 6 Dec 2024
Room was a bit small and the AC takes some time to rev up but good price for the location. Very clean, staff is very helpful.
Comment from Hotel Management
13 Dec 2024 by Sotetsu Fresa Inn Tokyo Kanda, Hotel Management
Dear Guest,Thank you for staying with us and for sharing your feedback. We appreciate your kind words about our cleanliness and helpful staff. We understand that the room size and air conditioning may not have met all of your expectations, and we apologize for any inconvenience this may have caused.We are continually working to improve our facilities and services. Your comments are invaluable in helping us achieve this. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Kind regards
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Dear Guest, Thank you for your stay and for taking the time to leave us a review. We are very happy to hear that you had a positive experience. We hope to have the opportunity to provide even better services to you in the future. Sincerely, Sotetsu Fresa Inn Tokyo Kanda Front desk.
by A verified traveler
Posted 30 Nov 2024
Hotel check in and check out was very convenient, staff was helpful. Clean pj's and presser on every level near the elevator for easy grab. Toiletries were available a
by check in counter. Many electronics available to rent for usage, including hair straighten and curl hair blower, many more. Laundry and ice machine easy access. We booked a twin bed, and there were not many spaces for our 2 medium baggage and 2 carryon baggage, however, the bathroom was spacious than most japan hotel we have stayed. The toilet does not warm up, but all other function works the same as other japan toilets. The tub is fairly decent size, the hand held shower handle is very good, water is strong and hot enough if needed. The shampoo/conditioner and body soap is good. Offered baggage storage and baggage delivery service. Baggage delivery must book by 11pm the day before for the day at 9am drop off, because they must make book and payment same time. We misunderstood and didn't realized there was a booking time, as we thought it's the same as the previous hotel we stayed at that we can line up and process before the cut off time. This can be same day delivery, 9am drop off, delivered from 4pm (please check with the counter on destination date and time requirement). Our flight was at 4pm at haneda, so same day delivery does not work, applied to 7-11 (next door). Many convenience store. Quiet, potentially can overslept. Walkable to Kanda station (FYI, South Exit from MTR). You welcome!
Comment from Hotel Management
3 Dec 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Thank you for taking the time to share such a detailed and comprehensive review of your stay with us. We are delighted to hear that you found our check-in and check-out processes convenient, our staff helpful, and enjoyed the amenities we provide, such as clean pajamas, readily available toiletries, and our electronics rental services. We're also pleased that you appreciated the convenience of our laundry and ice machines, as well as the spaciousness of our bathrooms.We apologize for any inconvenience you experienced regarding the baggage storage and delivery service.Your feedback regarding the booking time requirement has been noted, and we will work to ensure clearer communication for our future guests to avoid any misunderstandings.Thank you for mentioning the convenience of our location, the proximity to Kanda station, and the quiet environment of our hotel. We appreciate your constructive feedback, and we will use it to continually improve our services and facilities.We hope to have the opportunity to welcome you back on your next visit to Tokyo, and we look forward to making your stay even more enjoyable.Safe travels.
by A verified traveler
Posted 25 Nov 2024
The room is tiny as expected in Tokyo. The staff there is really great and there is a 7/11 next door and a familymart across the street which is amazing for late night snacks. It's in a quiet area and walkable to the nearest station. They had luggage storage which was great and convenient. I did it find it weird that you needed to shower with the bathroom door closed because it could set off fire prevention devices. The breakfast buffet is really simple but gets the job done. Overall it was a great stay.
Comment from Hotel Management
26 Nov 2024 by 相鉄フレッサイン東京神田 フロント, Hotel Management
Dear Guest's,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you found our staff to be great and appreciated the convenience of having a 7-11 and FamilyMart nearby for late-night snacks.We are also pleased to know that our quiet location and proximity to the nearest station enhanced your stay. It’s wonderful to hear that you found our luggage storage service to be convenient.We apologize for any inconvenience caused by the requirement to shower with the bathroom door closed. This measure is in place to ensure safety by preventing the activation of fire prevention devices. We appreciate your understanding and will work on making this information more clear to all our guests.We are also glad to hear that you found our breakfast buffet satisfactory, and we take your feedback seriously as we strive to improve our offerings.Thank you once again for your valuable feedback. We look forward to welcoming you back on your next visit to Tokyo.Best regards.
by A verified traveler
Posted 4 Nov 2024
Staff, amenities and cleanliness is very good. Location is fairly close to main metro station lines. Quiet and extremely safe. The area is between two major hubs (Ueno and Ginza) while being very close to Tokyo station which is very good if you plant to take the shinkansen.
Rooms are small which is normal for Japan, but some rooms are effectively windowless since many rooms face the neighboring buildings.
Comment from Hotel Management
5 Nov 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Thank you very much for staying at Sotetsu Fresa Inn Tokyo Kanda. We also thank you for your wonderful rating and warm comments. Our hotel is within walking distance of Kanda Station, which is one stop from Tokyo Station, is close to the subway station, and there is a large 7-Eleven next door. We are very happy that you found it convenient. We are also honored that you were satisfied with the cleanliness and comfort of the room. We will continue to strive to provide services that satisfy our customers, without becoming complacent, so we hope that you will use our hotel again when you are in the area.
by A verified traveler
Posted 29 Oct 2024
A great little hotel for a couple travelers in Kanda. We loved the quiet neighborhood. Lots of restaurants around, and a konbini not far. Perfect to stay at for a few days.
Comment from Hotel Management
29 Oct 2024 by Sotetsu Fresa Inn Tokyo Kanda Front Desk, Hotel Management
Thank you very much for choosing Sotetsu Fresa Inn Tokyo Kanda. We would also like to thank you again for your excellent evaluation and warm comments. First of all, we are very pleased to hear that our hotel is conveniently located within walking distance from Kanda Station, one stop from Tokyo Station, and close to a subway station and a large 7-Eleven next door. We are also very pleased to hear that you were satisfied with the cleanliness and comfort of our rooms. We will continue to strive to provide services that satisfy our guests. We look forward to serving you again when you come back to our neighborhood.
