Ratings based on 1,207 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
I really enjoyed my stay at this hotel. Close to the station. My room was great and easy to get other places in tokyo. Will recommend to people if there looking for a great place to stay in shinjinku.
Comment from Hotel Management
3 Dec 2024 by Sotetsu Fresa Inn Higashi-Shinjuku Ekimae Front , Hotel Management
Thank you very much for choosing Sotetsu Fresa Inn Higashi-Shinjuku. Thank you very much for taking time out of your busy schedule to give us your valuable feedback. We are very honored to receive the highest rating. We are very happy to hear that you liked our hotel. We will continue to strive to improve our services to further satisfy our guests. We sincerely look forward to welcoming you again.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Sotetsu fresa inn higasahi shinjuku eki mae front, Hotel Management
Thank you for choosing sotetsu fresa inn higashi shinjuku eki mae, We are happy that you choose us among other hotels near this area. We appriciate your review. We will try to improve more and more on future. Please visit us again when you are near to this area. We are looking forward to serving you again.
by A verified traveler
Posted 1 Dec 2024
Very well located. Rooms are comfortable and breakfast is good.
Comment from Hotel Management
1 Dec 2024 by Sotetsu Fresa Inn Higashi Shinjuku Front desk, Hotel Management
Thank you very much for choosing Sotetsu Fresa Inn Higashi-Shinjuku. Thank you very much for taking time out of your precious time to give us your feedback. We are very pleased to hear your compliments. Please visit us again when you are near to this area. We are looking forward to serving you again.
by A verified traveler
Posted 1 Dec 2024
Interior of the room is older, however it is clean and spacious enough for two. Hotel is close to train station. Laundry area is dirty and dusty. Would be good for hotel to increase the number of washers/dryers too.
Comment from Hotel Management
1 Dec 2024 by Sotetsu Fresa INN Higashi Shinjuku Front clerk, Hotel Management
Thank you for staying with us.We appreciate your favorable review.We apologize for the cleanliness about laundry area, we will check there more.We've just increased the number of washers and dryers from 2 each to 4 each, but looks like still more needed.Thank you for point that out.Once again, thank you for choosing us and we are looking forward to welcoming you again!
by A verified traveler
Posted 30 Nov 2024
Located next to a station, so traveling to Shinjuku and Shibuya was convenient
Comment from Hotel Management
30 Nov 2024 by Sotetsu Fresa INN Higashi Shinjuku Front clerk, Hotel Management
Thank you for staying with us.We appreciate your favorable review.As you mentioned, we are just next to B2 exit of Higashi Shinjuku station, you can explore Tokyo easily.This area is a little far from central Shinjuku area, but nice and quiet neighborhood.Once again, thank you for choosing us and we are looking forward to welcoming you again!
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Sotetsu Fresa Inn Higashishinjuku Front desk, Hotel Management
All the staff are happy that you enjoyed your stay. Thank you for posting.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Sotetsu Fresa Inn Higashi-Shinjuku Front Desk, Hotel Management
Thank you for staying with us.We are glad have a high rating.We hope you will use our hotel again.
by A verified traveler
Posted 29 Nov 2024
Last minute booking due to a flight cancellation. Excellent check in process and the room was cozy.
Comment from Hotel Management
29 Nov 2024 by Sotetsu Fresa INN Higashishinjuku Front desk, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Higashi-Shinjuku.Thank you also for taking time out of your busy schedule to write a review.We are glad you are satisfied with our service.We hope you will visit our hotel again when you come back to the area.
by A verified traveler from Cologne
Posted 25 Nov 2024
Good Hotel, small rooms but Perfect Location with good Connection to the Subway!
Comment from Hotel Management
25 Nov 2024 by Sotetsu Fresa Inn Higashi-Shinjuku Ekimae Front , Hotel Management
Thank you very much for choosing our hotel from the many accommodation options available.All of our hotel staff would like to express our sincere gratitude.We would also like to thank you for your feedback on our service.We are very happy to read such kind and appreciated words.We apologize for the inconvenience, but we will continue to work hard to provide an even more enjoyable experience for our customers.Please be sure to stop by again next time you are in the area.All of our hotel staff look forward to seeing you.We hope you will continue to support Sotetsu Fresa Inn Higashi-Shinjuku Ekimae.
by A verified traveler
Posted 24 Nov 2024
Small rom but well organized and easy check-in/check-out. Very conveniently located to train connections and Shibuya shopping.
Comment from Hotel Management
24 Nov 2024 by Sotetsu Fresa INN Higashi Shinjuku Front clerk, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Higashi Shinjuku.I'm glad you compliment to our hotel's check in/ check out, and accessibility.We introduce automated check in / check out machine, so you can finish all procedure by yourself with that machine.Off course we can help you if you need since our staff are here at 24H.Also, our hotel located on next to metro station Higashi Shinjuku B2 exit.You can explore whole Tokyo easily from here.This point is highly rated by many guest.Thank you for your review.We are looking for your arrival here again.
