Ratings based on 1,096 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
My family and I enjoyed staying at this property. It’s so convenient to walk to stores, restaurants and snack shops like 7 Eleven and Family Mart. The hotel is simple and clean. We will return to the hotel on our next visit to Tokyo.
by A verified traveler from Scarsdale
Posted 14 Jan 2025
Centrally located
by A verified traveler
Posted 13 Jan 2025
great location next to everything in shinjuku, rooms are tiny but thats pretty much the entire tokyo. Rooms are clean and staff is helpful. highly recommend if you want to be around busier side of tokyo.
by A verified traveler
Posted 12 Jan 2025
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by A verified traveler
Posted 12 Jan 2025
Awesome hotel staff and location! But the rooms may feel a bit stuffy which the hotel responded by giving a fan. It only helped slightly with the stuffiness.
by A verified traveler
Posted 11 Jan 2025
Pros: Good location in Shinjuku, overall fairly clean room, comfortable beds.
Negatives:
- No AC in rooms. Slept terribly as the room was much too hot with poor ventilation (how can a hotel be 4-star and not have AC?)
- Tiny room without space to open our suitcase
- Poor sound proofing. I could constantly hear people in the hallways and adjacent rooms
- Tiny bathroom with the outdated/low-quality "prebuilt bathroom" that are seen in cheaper Japanese hotels. Worst of all, our bathroom constantly reeked of sewage. This was unbearable, and the odour would leak into the room if the bathroom door was left open.
While the location is great if you want to spend time in Shinjuku, this should not be considered a 4-star hotel. It is small, cheap and dated and lacks key comforts you would expect for this price.
by A verified traveler
Posted 10 Jan 2025
This hotel is very convenient. Just under 10 min walk to Shinjuku JR station. The only downside is that the rooms are not that soundproof which affects sleep.
by A verified traveler
Posted 9 Jan 2025
I highly recommend this hotel. Great location, close to restaurants and activities, clean, very comfortable and clean rooms. I know several people going to Tokyo and I told them they must stay here! Staff was so very helpful, both checking in and out. When I checked out, the lady helping me, Bell Hayashi, was exceptional - she called a cab for me, helped me plan how to get to the airport-discussing several different options, carried my bags to the cab, and overall was so patient and just wonderful. The hotel is lucky to have her as an employee. 5 Stars to her. I had a great experience at this hotel and would not stay anywhere else, due to the exceptional service here.
by A verified traveler
Posted 8 Jan 2025
Theres a charged for late checkout, i left at 12PM.
by A verified traveler
Posted 8 Jan 2025
We stayed 7 nights and decided to go with a standard queen room to save money, unfortunately this was not the best idea because the room was very small and had little to no storage - we had to go to IKEA to buy disposable drawers to store our items.
If I were alone and stayed for a shorter time, this hotel would be ideal. Other than size and storage, the hotel was good. What we loved was the location with many tourist attractions within walking distance.
