Ratings based on 955 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Shoe box system was inconvenient
by A verified traveler
Posted 28 Nov 2024
Very convenient location and great location in the middle of the city. You do need to checkout everyday so they can clean which can be inconvenient if you prefer to sleep in, but is excellent if you are an early bird or need to be encouraged to get out of the hotel to explore.
Comment from Hotel Management
29 Nov 2024 by tanaka, Hotel Management
Thank you for staying with us.As this is a capsule hotel, cleaning will be carried out every day from 10am to 2pm.We appreciate your understanding and cooperation.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by 新宿区役所前カプセルホテル, Hotel Management
新宿区役所前カプセルホテルをご利用頂き誠にありがとうございます。今後も、お客様が快適に過ごして頂ける空間を少しでも多く提供出来るよう努めてまいります。またのご利用をお待ちしております。
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
28 Nov 2024 by 新宿区役所前カプセルホテル, Hotel Management
新宿区役所前カプセルホテルをご利用頂き誠にありがとうございます。今後も、お客様が快適に過ごして頂ける空間を少しでも多く提供出来るよう努めてまいります。またのご利用をお待ちしております。
by A verified traveler
Posted 25 Nov 2024
Good reception-no locker for luggage
Comment from Hotel Management
28 Nov 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
Thank you very much for visiting Shinjuku Kuyakushomae Capsule Hotel.We apologize for any inconvenience caused by the lockers.We appreciate your valuable feedback.We will continue to make efforts to provide a comfortable space for our guests.We look forward to serving you again.
by A verified traveler
Posted 23 Nov 2024
If you want to experience a authentic Japanese hostel. This is the place for you. There will be some culture shocks. But thats pair for the course when traveling.
This hostel is in a really good location for night life.
Comment from Hotel Management
28 Nov 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
Thank you very much for visiting Shinjuku Kuyakushomae Capsule Hotel.We are very honored by your words of praise about our location.We will continue to strive to provide a space where everyone can spend their time comfortably.We look forward to serving you again.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
28 Nov 2024 by 新宿区役所前カプセルホテル, Hotel Management
新宿区役所前カプセルホテルをご利用頂き誠にありがとうございます。今後も、お客様が快適に過ごして頂ける空間を少しでも多く提供出来るよう努めてまいります。またのご利用をお待ちしております。
by A verified traveler
Posted 11 Nov 2024
Only did this because there was no other options. Felt like a hostel full of foreigners to me… Will avoid in the future.
Comment from Hotel Management
28 Nov 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
Thank you very much for visiting Shinjuku Kuyakushomae Capsule Hotel.If we have caused you any inconvenience, we are very sorry. We will continue to strive to provide as much space as possible for our guests to spend their time comfortably.We look forward to serving you again.
by A verified traveler
Posted 11 Nov 2024
What a wonderful property !! I stayed in the 8th floor (all female dorm) and it was clean and very quiet. They had amenities (aside from toothpaste) in the washrooms so you don’t need to bring anything if you don’t need. They have lockers and luggage storage but i ended up keeping my luggage beside my bed. Overall the staff were very friendly, and it was a good location to catch transit and walk around. Plus there’s a pub crawl place literally beside the capsule hotel.
Pros:
-quiet
-clean, every female is given slippers and new towels clothes daily. Shoes have to be locked up downstairs
-personal locker for your items with key and lock.
-capsules aren’t terrible room-wise
-no curfew !
-the 8th floor door is locked so only women can enter
Cons
-because you can’t have shoes and have to lock them up the downstairs can at times smell like feet but there are worse things than this
-there is only ONE elevator, so checking out at 10am (as required) takes over 30 mins to get from the 8th floor to the 3rd floor just due to there amount of people leaving. There are no other problems with the elevator any other time of the day, just at checkout time. There are also no stairs.
-it’s so quiet that you can’t take a call on the floor. So, that’s a bit frustrating
-people leave their luggage open in the walk ways ??? This is not the capsules fault but the ignorance of others.
-bathrooms are only to be used on your floors/ the shared lounge bathroom is usually barricaded
Comment from Hotel Management
28 Nov 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
Thank you very much for visiting Shinjuku Kuyakushomae Capsule Hotel.We are very sorry for the inconvenience of having only one elevator.And we are very honored by your compliments on our location and staff.We will take your valuable feedback seriously and use it as a reference for improving and upgrading our facilities in the future.We look forward to welcoming you again.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
11 Nov 2024 by 新宿区役所前カプセルホテル, Hotel Management
新宿区役所前カプセルホテルをご利用頂き誠にありがとうございます。今後も、お客様が快適に過ごして頂ける空間を少しでも多く提供出来るよう努めてまいります。またのご利用をお待ちしております。
