Ratings based on 3,440 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Ok
by A verified traveler
Posted 20 Nov 2024
Big property lots of shopping stores and restaurants
by A verified traveler
Posted 19 Nov 2024
Great location, helpful staff
by A verified traveler
Posted 19 Nov 2024
It was very comfortable.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Amazing views from main tower over Tokyo. The customer service was excellent and the area has fast transport links to many other popular locations in Tokyo as well as being next to the Shinkansen. An excellent hotel for visiting Japan. We also loved the aquarium.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 17 Nov 2024
The air conditioning did not appear to be working properly and so we experienced a very warm room for our stay.
Also, the system in place to deal with the very high volume of left luggage requests just didn't seem to work and had very long queues. In a country where these sorts of things tend to work extremely well, this was an unusual glitch.
That said, the staff were very attentive and tried to fix things when they were in their control.
by A verified traveler
Posted 16 Nov 2024
The hotel is huge!! So overwhelming but so cool!! There is a aquarium, tennis court, bowling and a ton of shopping to do around the hotel other then that not much to do around the area but it’s right next to the station so that’s very nice pro about this place. Staff was very nice and helpful. I would recommend and it’s not a bad price either!
by A verified traveler
Posted 16 Nov 2024
Had to book last minute and it was super easy even in the late hours after a flight into Tokyo with easy access to metro to catch the early flight the next day.
