Ratings based on 386 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Staff was so kind. Room was clean and comfortable. Would recommend.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Shibuya Creston Hotel, Hotel Management
Thank you very much for making a reservation at Shibuya Creston Hotel.We are honored to be able to assist you in making your stay in Shibuya a memorable one.We look forward to serving you again.
by A verified traveler
Posted 19 Nov 2024
The property itself is quite a bit nicer than what I expected during booking. Or at least the lobby is. The rest of the hotel feels quite dated. Still using physical keys for the doors which stylistically is neat but combined with the dated feel of everything else in the room, just made it feel even older. That said, had a pleasant stay and sleep. No real complaints.
Comment from Hotel Management
19 Nov 2024 by Shibuya Creston Hotel, Hotel Management
We thank you for staying with us. We apologize for the dated property. Even though the property is dated, we are doing our best to provide the best to our guests. We thank you for your feedback. We look forward to having you with us once again.
by A verified traveler
Posted 11 Nov 2024
If you’re planning a trip to seal
Satoro Gojo in shibuya this hotel is the perfect place to stay. It’s less than 10 minutes from shibuya station and shibuya square. There’s more than enough shopping and dining to keep you occupied in the immodest vicinity without even stepping foot on a train. You do have to leave your key with the front desk anytime you leave the room. However, this added a level of appreciation towards us as guests as they greeted us and said good ye to us each time we left and came back. We left the room for around 30 minutes and house cleaning got in there and did an excellent job of cleaning in that short period of time. A bit noisy but you’re in shibuya what are you expecting an hiyori in Kyoto? Would recommend this hotel to anyone wanting to experience shibuya and inner city Tokyo.
Comment from Hotel Management
12 Nov 2024 by Shibuya Creston Hotel, Hotel Management
Thank you for staying with us. We are very grateful for your kind words. This gives us greater enthusiasm to serve our guests. We apologize for the noise. Thank you once again for your valuable feedback. We look forward to having you with us once again.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Shibuya Creston Hotel, Hotel Management
Thank you very much for choosing Shibuya Creston Hotel.We will continue to make every effort to meet your expectations.We look forward to welcoming you again.
by A verified traveler
Posted 31 Oct 2024
The only reason my rating isn’t higher is because the rooms were very hot and humid. We stayed end of October.
Comment from Hotel Management
1 Nov 2024 by Shibuya Creston Hotel, Hotel Management
Thank you for staying at Shibuya Creston Hotel.We apologize for the inconvenience caused by a lack of guidance regarding the air conditioning switch during your stay.We will continue to strive to further improve our service.We hope to see you again.
by A verified traveler
Posted 24 Oct 2024
Great location and good value.
Small rooms and dated, but great staff.
Comment from Hotel Management
26 Oct 2024 by Shibuya Creston Hotel, Hotel Management
Thankyou for staying at the Shibuya Creston Hotel. We are very happy that you liked the location of the hotel. Even though the hotel is a bit dated, we are actively doing out best to offer the best to our guests. We thank you for your feedback. We look forward to seeing you again.
by A verified traveler
Posted 24 Oct 2024
The junior suite was perfect for our family of four. Very spacious. Clean. Quiet. Lots of different teas and coffee available in room. Staff were great.
Comment from Hotel Management
24 Oct 2024 by Shibuya Creston Hotel, Hotel Management
Thank you for staying at Shibuya Creston Hotel.All our staff are very happy to have been able to help you create good memories.We hope to see you again soon.
by A verified traveler from Nanaimo
Posted 21 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Front, Hotel Management
Thank you very much for staying with us.Thank you also for scoring the hotel.We are very happy to hear that you are satisfied with our services.We will continue to make every effort to make your stay more comfortable.We look forward to welcoming you again.
by A verified traveler
Posted 16 Oct 2024
The room is spacious, clean and our large twin beds very comfortable. What we didn't like was there was no air conditioner to cool down the room.
Comment from Hotel Management
16 Oct 2024 by Shibuya Creston Hotel, Hotel Management
Thank you for staying at Shibuya Creston Hotel.We apologize for the inconvenience caused by the difficulty in locating the switch for the room air conditioner.We will do our best to provide our customers with easy-to-understand instructions.Thank you for your valuable feedback.
