Ratings based on 43 Verified Reviews
3.1 Room cleanliness
1.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
Communication to the owner to bad, so dirty and stink, fridge handle broken, stove so old and dirty.blanket was stained. Not recommend
Comment from Hotel Management
20 Sep 2024 by ランドーホテル 伊藤, Hotel Management
Thank you for taking the time to provide us with your feedback. We sincerely apologize that your experience did not meet your expectations. We take cleanliness and maintenance very seriously, and we regret that we fell short during your stay.We have already addressed the issues regarding the cleanliness of the room, the broken fridge handle, and the condition of the stove and blanket with our housekeeping and maintenance teams. Your feedback is invaluable in helping us improve our service.We hope you will give us another chance to provide you with a better experience in the future. Please do not hesitate to contact us directly if you have any further concerns.
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
1 Sep 2024 by Randor Hotel, Hotel Management
Thank you very much for staying with us.We will continue to do our best to help you have a memorable stay.We hope you will continue to use our hotel in the future.We look forward to seeing you again.
by A verified traveler
Posted 8 Jun 2024
Nice, clean place to stay.
Comment from Hotel Management
9 Jun 2024 by Randor Hotel Amagata, Hotel Management
Thank you for your compliments on the cleanliness of our hotel.We look forward to welcoming you again.
by A verified traveler
Posted 1 Jun 2024
Very spacious, far from main city
Comment from Hotel Management
2 Jun 2024 by Randor Residence Tokyo , Hotel Management
Thank you very much for staying with us.We are very honored that you praised thespaciousness of our rooms during your stay.On the other hand, we apologize for inconvenience in terms of access to main cities.We will make your comments known within the hotel, and we will make improvements to provide attentive service.Although we are not always able to provide the best service, we will make every effort to improve our facilities and services based on the feedback from our guests.We hope that you will continue to visit us in the future.We look forward to welcoming you again.
by A verified traveler
Posted 1 May 2024
It was very spacious for the price and located in a safe and quiet area.
Comment from Hotel Management
7 May 2024 by Randor Residence Tokyo , Hotel Management
Thank you very much for staying with us this time.We are very honored to receive your compliments regarding our entire facility during your stay.We will continue to do our best to help our customers have a memorable stay.We hope that you will continue to use our hotel in the future.We look forward to seeing you again.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Randor Residence Tokyo , Hotel Management
Thank you very much for staying with us.We are very honoured that you praised our entire establishment during your stay.We will continue to do our best to assist you in making your stay a memorable one.We look forward to welcoming you to our hotel in the future!
by A verified traveler
Posted 4 Apr 2024
The area is more remote, so more quiet. There is a Lawson store, which we went to everyday. The unit is older but clean and roomy. It had a washing machine but no dryer. On my last day I found out that there is a laundry facility near by, but it was too late.
Comment from Hotel Management
6 Apr 2024 by ランドーホテル 伊藤, Hotel Management
Thank you for choosing our hotel for your recent stay and for taking the time to leave a review. We appreciate your feedback and are thrilled to hear that you had a positive experience overall. Your kind words about our staff and facilities mean a lot to us.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
by A verified traveler
Posted 24 Feb 2024 on Hotels
by A verified traveler from GINOWAN
Posted 17 Feb 2024
Looks good and cheaper compare to others
Comment from Hotel Management
18 Feb 2024 by Nanako, Hotel Management
Thank you for your stay at our facility.All of our staff members are happy to hear that you were satisfied with our facilities. If you have a chance, please use our facility again.
by A verified traveler
Posted 9 Feb 2024
They need to have better communication when you get a room here. When you get a room here they send you an email with your room number plus the code to get in other than the communication it is a nice room and me and my daughter enjoyed our stay here.
Comment from Hotel Management
18 Feb 2024 by Nanako, Hotel Management
Thank you so much for staying at our facility. We are so happy to receive your wonderful review. We hope you will stay at our facility again if you have the opportunity.Thank you.
