Ratings based on 90 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Instructions needed for travelers in multi languages
Comment from Hotel Management
16 Nov 2024 by Randor Hotel Amagata, Hotel Management
Thank you very much for staying with us.We sincerely apologize for the inconvenience caused by the lack of language support during your stay.We will make sure that your comments are known throughout the hotel, and we will make improvements to provide attentive service.We will make every effort to improve our facilities and services based on your feedback, and we look forward to your continued patronage.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Randor Residence Tokyo Amagata, Hotel Management
Thank you very much for staying with us.We sincerely apologize for any discomfort you may have experienced during your stay with us.We will make sure that your comments are known throughout the hotel, and we will make improvements to provide attentive service.We will continue to improve our facilities and services based on your feedback, and we look forward to your continued patronage.
by A verified traveler
Posted 7 Oct 2024
Property runs a ghost reception. Everyone self checks in and out. All rooms phones are out of service permanently. Stay for a week and get two instant coffees. No room service.
Comment from Hotel Management
8 Oct 2024 by KALAHAAI, Hotel Management
Thank you for staying with us.Our hotel features self check-in and check-out, but we do have staff at the front desk.
by A verified traveler
Posted 7 Oct 2024
Dont expect reception to be there during your stay. We managed to find a girl in the office with the blinds shut upon arrival. Stayed for 7 nights in total and saw s cleaner who was very helpful and had to open the office door once to try and get a problem solved because the person was chatting on their computer.
Comment from Hotel Management
8 Oct 2024 by KALAHAAI, Hotel Management
Thank you for staying with us.We apologize for any misunderstanding this may have caused among our guests as our front desk staff is at a nearby facility after 10:00 PM. Both our cleaning and front desk staff will continue to do their best to accommodate you.
by A verified traveler
it's convenient.
Posted 9 Aug 2024 on HotelsThe price was reasonable.
Since we had a small child, it was helpful to have a washing machine in the room.
It was a little far to walk from the station with a small child.
There were convenience stores and supermarkets nearby, so it was convenient.
Comment from Hotel Management
10 Aug 2024 by Randor Residence Tokyo Suites , Hotel Management
Thank you very much for staying with us.We are honored that you praised our location and facilities during your stay.From Exit 3 of Machiya Station, you can reach the hotel in about 3 minutes on foot.We hope that you will continue to visit us in the future.We look forward to welcoming you again.
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by ランドーホテル 伊藤, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay with us. We sincerely apologize that your experience did not fully meet your expectations.We appreciate your input as it helps us to continuously improve our services. If you have any specific concerns or suggestions, please feel free to share them with us directly. We are committed to making necessary improvements and hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.Thank you again for your feedback.
by A verified traveler
Posted 14 Jun 2024 on Hotels
Comment from Hotel Management
15 Jun 2024 by Randor Hotel Amagata, Hotel Management
Thank you very much for staying with us. We hope that you will continue to use our hotel in the future. We look forward to welcoming you again.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Randor Residence Tokyo , Hotel Management
Thank you very much for staying with us.We sincerely apologize for any inconvenience caused by our inadequacies during your stay with us.We will make improvements to provide attentive service.We will continue to improve our services based on your feedback, and we look forward to your continued patronage.
by A verified traveler
Posted 16 Mar 2024 on Hotels
Comment from Hotel Management
1 Apr 2024 by Randor Residence Tokyo , Hotel Management
Thank you very much for using Landor Hotel.All of our staff will work hard to provide better service. We look forward to seeing you again.
by A verified traveler
Posted 25 Dec 2023 on Hotels
Overall good. Clean, comfortable beds. Problems:
1) Very difficult to find the hotel as it is deep inside a residential area, especially if you are new to the place.
2) Bathroom and outside family room do not have enough space for clothes
3) Property managers were inflexible. We wanted to checkout a bit later as our flight was in the evening. They said that they will charge for every 30 mins - though we had paid very high price for 6 nights.
Comment from Hotel Management
18 Feb 2024 by Nanako, Hotel Management
Thank you so much for staying at our hotel.Thank you for your valuable feedback regarding the hotel's location and rooms.Late check-out will be charged 1000 yen per 30 minutes for all customers. Thank you for your understanding. Thank you again for staying at our hotel.
