Ratings based on 242 Verified Reviews
4.6 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Clean hotel in an Excellent position very convenient to everywhere. The staff are very inflexible and haphazard. English is not commonly spoken. Breakfast was included in my room rate but the staff at the cafe who served the breakfast asked for extra money for the coffee sometime 55, other times 450 Yen! Which is it? I stayed for 6 nights and as I had an evening flight asked for late check out or luggage storage. One staff told me it was ok but on the day, the other staff refused to allow any. These guys have to understand their guests have chosen and are paying good money for their rooms and let themselves be courteous and of service to their guests.
by A verified traveler
Posted 21 Nov 2024
I wish there would be more towels
by A verified traveler
Posted 12 Nov 2024
This was not a full service hotel, and the check in was done by a machine. It was in a convenient location. There was a nice cafe but with a very limited selection of food. There are nice restaurants at the station which is about 3 minutes away walking.
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 12 Nov 2024
Location and facilities
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 28 Oct 2024
While the property was clean and quiet - the problem I had was with the bed and temperature.
There were many guides, but none to use the A/C. The translator app didn't help with deciphering the remote.
The bed was firm, but hot. I slept terribly, and it ruined my trip. I was exhausted all the time, and was in town for business to deliver a presentation.
I went to the front counter to ask for a sheet instead of this heavy duvet. You see the mattress is covered by a flat sheet. But they do not offer a flat sheet to sleep under. When I asked at the desk, they laughed (it's an american trait apparently?) and said they'd try to get another blanket out of storage. To their credit I was in my room that evening, but providing a thick blanket was not helpful either.
Eventually I took the duvet and separated it from the heavy comforter and used that as a sheet. Although, when I was "required" to have a cleaning every three days, the cleaning person would restuff it and put it on my bed again.
Then when I would go down for breakfast they offer only one dish to their travelers if you opt-into breakfast. It's a small coffee and a thick piece of cheese covered toast which is ham or tuna. There's no fork or knife. You're supposed to use your hands and get all greasy before heading out for the day. It left my hands stinking even after washing. Come on.
I would not stay here again, despite how friendly the staff was.
Comment from Hotel Management
8 Nov 2024 by Prince Smart Inn Ebisu, Hotel Management
Dear Guest.Thank you very much for taking time out of your valuable time to provide us with your feedback. We learn from your feedback and will use it to make improvements. We strive to provide our guests with an exceptional experience, but clearly we were not up to the task this time. We apologize for any discomfort this may have caused you.Sincerely,
by A verified traveler
Posted 24 Oct 2024
The automated check-in check-out takes away from the experience.
The neighborhood is great.
Comment from Hotel Management
8 Nov 2024 by Prince Smart Inn Ebisu, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 20 Oct 2024
Great staff, excellent location, close to station and shopping. Great location
Comment from Hotel Management
8 Nov 2024 by Prince Smart Inn Ebisu, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 3 Oct 2024
