Ratings based on 61 Verified Reviews
4.7 Room cleanliness
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
The location is a bit far from the central tokyo but super accessible by jumping on a train or bus. The staff was very responsive and was able to provide a replacement water kettle. The hotel is close to a cemetery and temple. It is common in japan as the city is very crowded. Overall very spacious and clean.
Comment from Hotel Management
10 Dec 2024 by Prime Suites Tokyo, Hotel Management
Thank you for the great review! We're glad to hear that you had a good time in Japan. We're sorry for the inconvenience regarding the kettle. We appreciate your prompt and polite responses to our offer.
by A verified traveler
Posted 17 Sep 2024
The area around the property is great and super convenient. Communication with the staff was also quick and great. Only issue was there was a roach found in the restroom which when communicated with staff was dealt with. Other then that the place was clean and everything worked well. This booking was for a group of 4 people.
Comment from Hotel Management
23 Sep 2024 by Prime Suites Tokyo, Hotel Management
Thank you for staying with us. We're happy to hear that you liked our convenient location. We apologize for the bug and we hope you understand that It's still hot in Japan even in September, so there's a chance they'll fly in from outside. We immediately asked the cleaning staff to take care of the issue such as insect repellent. We promise to try to improve to make more comfortable rooms.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Prime Suites Tokyo, Hotel Management
Thank you for the review, and we hope you had a good stay at our place. We look forward to your next opportunity.
by A verified traveler
More than expected
Posted 28 Aug 2024 on HotelsThe room is suitable for family stay. One apartment per floor there's a lot of privacy. Location is good it is 6-8 mins walk from Metro station where you can easily head to different city areas. Local super market and warehouse shopping mall are nearby with great selection of products and prices. Communication with hotel staffs are smooth via LINE and they are very helpful. The only recommendation to hotel is some cookwares are unable to use. Otherwise everything is great! Would definitely consider to stay again for family travelling.
Comment from Hotel Management
29 Aug 2024 by Prime Suites Tokyo, Hotel Management
Thank you for the great review and your feedback helps us a lot! We're very happy to hear that you enjoyed the location and liked our place. We're sorry about the cookware and we've already replaced them as soon as we got your review. We look forward to your next opportunity in the future.
by A verified traveler
Posted 23 Aug 2024
The place is clean and neat. The bus stop is in front of the building. the subway station is distance within a mile walk which took us 8 mins walk to the station. The convenience stores nearby and within walking distance. We have only positive reviews. After we checked out. They found out that we forgot one of my husband hoodie. They reached out to us. They shipped to us to the next destination. I found it very kindness and honesty. The would recommend this place.
Comment from Hotel Management
26 Aug 2024 by Prime Suites Tokyo, Hotel Management
Thank you for staying at our place. We're very pleased that you enjoyed our convenient location. We're relieved that you've received your husband's stuff safely as well. If you have the next opportunity, we look forward to you coming back to our place.
by A verified traveler
Posted 23 Aug 2024
Nice place, air conditioned, elevator. Has a nice little karaoke snack bar called Monchichi,もんちち, just a few steps away. Lots of places to eat nearby, grocery store and many train station entrances nearby. The river is not far and has nice views. Our family of 5 stayed comfortably and would stay again if ever we go back to the area.
Comment from Hotel Management
26 Aug 2024 by Prime Suites Tokyo, Hotel Management
Thank you for the great review and we're happy to hear that you enjoyed a lot of places around our place. Please feel free to contact us anytime if you have another chance to come to Tokyo.
by A verified traveler
Posted 14 Aug 2024
Great place to stay with family
Comment from Hotel Management
15 Aug 2024 by Prime Suites Tokyo, Hotel Management
Thank you for the great review! We hope you enjoyed your stay with your family, and we look forward to your next opportunity in the future.
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Prime Suites Tokyo, Hotel Management
Thank you for the great rating! We hope you enjoyed the stay.
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Prime Suites Tokyo, Hotel Management
Thank you for staying at our place. Your feedback would help a lot our improvement if you have any concerns during the stay. We hope you had a good time in Tokyo.
by A verified traveler
Posted 30 Jul 2024
Very clean! 10 minutes to subway. our family enjoyed Tokyo.
Comment from Hotel Management
31 Jul 2024 by Prime Suites Tokyo, Hotel Management
Thank you for the review, and we're happy to hear that you enjoyed the stay and Tokyo. We look forward to your next opportunity in the future.
