Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
The hotel bed was infested with bed bugs. The staff helped us with working out a refund with Expedia but the company never gave us our money back. DO NOT STAY HERE.
Comment from Hotel Management
2 Jan 2025 by Chamin, Hotel Management
Thank you for choosing ONE@Tokyo from among the many hotels available.However, we are very sorry that we were unable to meet your expectations despite your kind visit.We apologize for the inconvenience caused by the cleaning issue during your stay.We sincerely apologize for the discomfort this caused you.We have informed the relevant department and are providing guidance, but this incident has been shared with all employees and we are all deeply reflecting on it and will strive to improve.We hope that this will not discourage you and that you will continue to patronize us.Thank you for your valuable review.ONE@Tokyo
by A verified traveler
Posted 28 Dec 2024
Chic design, thoughtful amenities and great value
Comment from Hotel Management
2 Jan 2025 by Chamin, Hotel Management
We are so honored to have received such a wonderful review from you ! Thank you so much for staying with us. We hope to welcome you again.ONE@Tokyo
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Chamin, Hotel Management
Thank you very much for staying at ONE@Tokyo Also, We would like to appreciate your kind words to our staff. We will make every effort to provide a satisfying stay for your next visit. We are looking forward to your next stay. Thank you.ONE@Tokyo
by A verified traveler
Posted 24 Dec 2024
Kudos to the front desk and cleaning staff, they were very nice and helpful during our stay.
Comment from Hotel Management
25 Dec 2024 by Honda, Hotel Management
Thank you very much for staying at ONE@Tokyo Also, We would like to appreciate your kind words to our staff. We will make every effort to provide a satisfying stay for your next visit. We are looking forward to your next stay. Thank you.ONE@Tokyo"
by A verified traveler
Posted 18 Dec 2024
Great facility with area for people to relax. Good amenities. Location is good with convenient neighborhood. Wonderful view of Sky Tree. Nice!
by A verified traveler
Posted 17 Dec 2024
Clean, safe, easy checkin and out.
by A verified traveler
Posted 15 Dec 2024
Front desk staff should be educated how to greet guests! One female staff did t even say good morning
Comment from Hotel Management
22 Dec 2024 by ONETokyo, Hotel Management
Thank you very much for choosing ONE@Tokyo. We would also like to thank you for spending your precious time for feedback.On the other hand, we sincerly apologize for the inconvenience you experienced this time. In the future, we will work hard to improve our service and educate our staff so that never make our customers uncomfortable.Regarding the matters pointed out, we will make further efforts to prevent the same thing from happening. We hope will you feel our improvement on your next visit.We are waiting for your next visit.ONE@Tokyo
by A verified traveler
Posted 14 Dec 2024
Love it! Highly recommended to stay here
Comment from Hotel Management
20 Dec 2024 by Honda, Hotel Management
Thank you so much for staying with us!It is such a honor to have received a good review from you. We hope to welcome you again. ONE@Tokyo
by A verified traveler from TORONTO
Posted 13 Dec 2024
The hotel is conveniently located near the A1 exit of Oshiage metro station, it was easy to get to. The room is compact yet very functional. I had a relaxing stay at the hotel. overall very satisfied
Comment from Hotel Management
20 Dec 2024 by Honda, Hotel Management
Thank you so much for staying with us!It is such a honor to have received a good review from you. Thank you for your valuable feedback.We hope to welcome you again. ONE@Tokyo
by A verified traveler
Posted 12 Dec 2024
Great property. It was small but nice. I didn’t regret it at all. But for someone who wants to be in the center it takes time to get there.
Comment from Hotel Management
20 Dec 2024 by Honda, Hotel Management
We are so honored to have received such a wonderful review from you ! Thank you so much for staying with us. We hope to welcome you again.ONE@Tokyo
