Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
All good. Excellent stay.
Comment from Hotel Management
17 Nov 2024 by Mitsui Garden Hotel Ueno Accommodation Manager, Hotel Management
Thank you very much for choosing Mitsui Garden Hotel Ueno.Thank you for your wonderful review.We are very happy to hear that you enjoyed your stay with us.We will strive to improve our services so that you will be satisfied with your next stay with us.We look forward to welcoming you again.Mitsui Garden Hotel UenoAccommodation Manager
by A verified traveler
Posted 9 Nov 2024
Well located, staff helpful
Comment from Hotel Management
10 Nov 2024 by Mitsui Garden Hotel Ueno Accommodation Manager, Hotel Management
Thank you for staying at Mitsui Garden Hotel Ueno. We are very happy to hear that you were satisfied with your stay.We also appreciate your kind words about the service provided by our hotel staff. Your kind words are the greatest encouragement to us.Please choose our hotel on your next trip to Japan, as it is close to Ueno Station and has good transportation access.We will continue to use your feedback to make our hotel even more satisfying.We appreciate your valuable feedback after your stay.We look forward to welcoming you again.
by A verified traveler
Posted 7 Nov 2024
Across from Ueno station. Easy access to restaurants there. Matsuzakaya dept store is a 10 min walk
Comment from Hotel Management
7 Nov 2024 by Mitsui Garden Hotel Ueno Accommodation Manager, Hotel Management
Thank you very much for using Mitsui Garden Hotel Ueno.Also we appreciate you taking the time to write a review.Our hotel is close to Keisei Ueno Station and can be reached from Narita Airport without transfers. There are also many art museums, parks, and restaurants in the area, making it a very convenient location for outings.We are very pleased to hear that you enjoyed your stay at our hotel.We are looking forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
by A verified traveler from Los Angeles
Posted 1 Nov 2024
Great location. Very close to Ueno station. The staff are very helpful. The only problem we had is the space in the room. It is oddly designed with big desk around window and non factional big side table next to one side of the bed. The another side of bed is against the wall which is okay for one person. But for two people it is very difficult to get out. And there are no drawers at all. You just have to put everything on the huge table. The room is too small to open a mid sized suitcase. The bathroom is very nice though.
Comment from Hotel Management
2 Nov 2024 by Accommodation Manager, Hotel Management
Thank you for staying at Mitsui Garden Hotel Ueno.Thank you again for posting a review.We are very pleased that you appreciated our staff's service.However, we regret that the room size did not meet your expectations.The room you stayed in was 18 square meters, and we have rooms up to 25 square meters available.If you have the opportunity, please consider staying with us.We look forward to welcoming you again.Mitsui Garden Hotel UenoAccommodation Manager
by A verified traveler
Posted 31 Oct 2024
Perfect location near Ueno Station and walking distance to Kappabashi and Ueno Park, concert hall and museums
Comment from Hotel Management
31 Oct 2024 by Mitsui Garden Hotel Ueno Accommodation Manager, Hotel Management
Thank you so much for staying at Mitsui Garden Hotel Ueno.We also appreciate you taking the time to write a review.As you say, our hotel has good location, and convenient to access to Ueno Station and Narita Airport.We will try our best to provide you with a better service and a better experience during your next stay. We look forward to welcoming you again.
by A verified traveler from Bellflower
Posted 29 Oct 2024
WiFi service is very slow but overall it is a very good hotel to stay at
Comment from Hotel Management
29 Oct 2024 by Mitsui Garden Hotel Ueno Accommodation Manager, Hotel Management
"Thank you for staying at Mitsui Garden Hotel Ueno.We are very pleased to hear that you enjoyed your stay at our hotel.However, we regret that the Wi-Fi speed did not meet your expectations.We will convey your feedback to our staff so that you can use our services more comfortably in the future.We also sell SIM cards that can be used in Japan, so please feel free to use them the next time you stay with us.We will continue to strive to provide services that satisfy our customers.Thank you very much for your valuable feedback.All our staff will continue to strive to provide warm hospitality, so we look forward to seeing you again."
by A verified traveler
Posted 22 Oct 2024
Close to Ueno station, many shops and restaurants.
Comment from Hotel Management
22 Oct 2024 by Accommodation Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Ueno.We are very pleased to receive such positive feedback and to learn that you had a comfortable stay.We will continue to strive to improve our services, so we hope to have the opportunity to meet you again at our hotel.All our staff look forward to seeing you.
by A verified traveler
Posted 10 Oct 2024
Rooms are very small and dated. Nowhere in rm for two suitcases. Would not stay here again due to size of room.
Comment from Hotel Management
11 Oct 2024 by Mitsui Garden Hotel Ueno, Hotel Management
Thank you for staying at Mitsui Garden Hotel Ueno.However, we regret that the size of your room did not meet your expectations.Our hotel also has rooms that are up to 25 square meters in size, so please consider these.Thank you for your valuable feedback.
by A verified traveler
Posted 11 Sep 2024
The location is very convenient as it is close to the Ueno Station. Walkable distance to restaurants and stores. Room is not big but it’s Tokyo so understandable.
Comment from Hotel Management
12 Sep 2024 by Mitsui Garden Hotel Ueno Accommodation Manager, Hotel Management
Thank you for staying at Mitsui Garden Hotel Ueno.We are very pleased to hear that you were satisfied with our hotel's location and your stay.We apologize that the room did not meet your expectations.Our hotel also offers rooms of up to 25 square meters, so please consider these.We will continue to strive to provide services that satisfy our customers.Thank you very much for your valuable feedback.All our staff will continue to strive to provide warm hospitality, so we look forward to seeing you again.
by A verified traveler
Posted 6 Sep 2024
Great location, great staff, easy checking.
Comment from Hotel Management
6 Sep 2024 by Mitsui Garden Hotel Ueno Accommodation Manager, Hotel Management
"Thank you for staying at Mitsui Garden Hotel Ueno.We are very pleased to receive your positive feedback.We are very happy to hear that you enjoyed your stay at our hotel.Your kind words about our location and services are very encouraging to us.We are very happy to have welcomed you and look forward to welcoming you back.
