Ratings based on 319 Verified Reviews
4.6 Room cleanliness
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 1 Dec 2024
This stay was pleasant but just average. Check in was on your own, as there is only an iPad for communication, but easy to navigate. Never saw a staff member but was able to get towels when requested. Just a bus ride to Disney, but if you want to go early the train is harder to navigate.
Pros: Close to Kasai train station and close to a lot of convenient store shopping. Nice perk is the limosine bus from Narita or Hanada airport picks you up and drops you off very close to the hotel. I would say the area is safe, however there are slot machine places nearby. The neighborhood is quiet.
Cons: Beds were a bit hard but manageable. We could not get the hot water on the sink to work or the heater in the room.
Comment from Hotel Management
3 Dec 2024 by The Minn Kasai Crew, Hotel Management
Thank you for taking the time to share your detailed feedback. We're glad to hear you found the check-in process easy to navigate and appreciated the convenient location near Kasai Station and access to the limousine bus service. Your kind remarks about the safety and quietness of the neighborhood are also greatly appreciated.However, we sincerely apologize for the inconveniences you experienced during your stay, including the hot water and room heater issues, as well as the firmness of the bed. We understand how important these details are to a comfortable stay, and we will address these concerns with our maintenance team immediately to ensure improvements.While we aim to provide a seamless experience through our self-check-in system, we are always available to assist our guests when needed and are happy we could provide towels upon request.Thank you again for your valuable feedback. We hope you’ll consider staying with us again in the future, and we’ll work hard to provide an even better experience. Safe travels!
by A verified traveler
Posted 20 Nov 2024
The rooms looks modern, well-maintained and well-equipped with kitchen appliances & cutleries. Only thing that can be improved is the foldable bed that has instructions that are not exactly straightforward on how to operate it. Also, for the method of communication, Sometimes its hard to get things you want done as staff is always not around except an iPad for calling at the front desk.
Comment from Hotel Management
21 Nov 2024 by Minn Kasai Crew, Hotel Management
Thank you for staying at our hotel. We are very pleased to hear that you were satisfied with the room and facilities. On the other hand, we sincerely apologize for the inconvenience caused regarding the bed usage and communication. We will take your feedback into consideration and work on improving these aspects in the future. Our staff will continue to strive to provide better services to our guests, and we look forward to welcoming you again.
by A verified traveler
Posted 19 Nov 2024
We are family of 4, was tight squeeze but was still comfortable enough for us. We had a 7 night stay, overall was very good but the Murphy bed and sofa bed were awful!! So hard it was difficult to sleep. And need better pillows and more of them! Regardless of these few things, I would still recommend Minn Kasai. Better for 3 people perhaps
Comment from Hotel Management
21 Nov 2024 by Minn kasai Crew, Hotel Management
Thank you for staying at our hotel. We are very pleased to hear that you had a comfortable stay. We sincerely apologize for the inconvenience caused by the sofa bed. We value your feedback and will continue to strive to provide better services to our guests. We look forward to welcoming you again.
by A verified traveler
Posted 18 Nov 2024
Excellent!
by A verified traveler
Posted 18 Nov 2024
Excellent!
by A verified traveler
Posted 6 Nov 2024
Loved our stay 😊
Comment from Hotel Management
9 Nov 2024 by Minnkasaicrew, Hotel Management
Dear Guest,Thank you very much for staying with us and for sharing your kind words, "Loved our stay." We are truly delighted to hear that you enjoyed your time here.We will continue to work hard to provide a comfortable experience for our guests, and we look forward to welcoming you again in the future!
by A verified traveler
Posted 1 Nov 2024
Had a great stay at this property. Will definitely stay here again if we are ever lucky enough to be back in Japan
Comment from Hotel Management
9 Nov 2024 by Minnkasaicrew, Hotel Management
Dear Guest,Thank you very much for staying with us and for sharing your kind words, "Had a wonderful stay." We are truly delighted to hear that you enjoyed your time here.We look forward to welcoming you again when you next visit Japan, and we are committed to making your stay even more comfortable.
by A verified traveler
Posted 28 Oct 2024
It is as pictured. It was super clean and they have an air purifier in every room and leave them running after the clean! The kitchenette was absolutely perfect. They even provide a little sponge and soap for dishes. Our room had exactly 4 of everything (plates, flatware,) and some pots to cook. Directly across the hotel is a local supermarket where you can buy anything to make fresh food. As a celiac, this was especially important for me since I couldn’t eat off the street. Absolutely recommend. And Disney is only 14 minutes away via taxi and we paid ¥2800 for 3 of us. The bus station is within walking distance and is way cheaper but after a long day at Disney, it was a quick fix to get home.
Comment from Hotel Management
1 Nov 2024 by Team Minn Kasai, Hotel Management
Thank you very much for staying with us and for taking the time to leave such a wonderful review!We are delighted to hear that you were pleased with the cleanliness of your room and the convenience of our kitchen facilities. We’re glad the air purifier and kitchen supplies were helpful for you. It’s also fantastic to know that having a supermarket nearby was convenient, especially for guests with dietary restrictions. Our goal is to make everyone’s stay as comfortable as possible, and we’re happy to have been able to do that for you.We’re also pleased that you found the access to Disneyland convenient. After a long, enjoyable day, we’re glad you could easily return to your room. We’ll continue to work on improving our services to make every stay a comfortable one.We look forward to welcoming you again!
by A verified traveler
Posted 25 Oct 2024
This was a nice and friendly place
Comment from Hotel Management
27 Oct 2024 by Minn葛西CREW, Hotel Management
Thank you very much for your kind words! We’re delighted to hear that you found our hotel to be a nice and friendly place. Our team strives to make every guest feel welcome and comfortable, so it’s wonderful to know we succeeded during your stay. We look forward to welcoming you back in the future!
