Ratings based on 499 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
The staffs are friendly.
Comment from Hotel Management
17 Nov 2024 by MIMARU TOKYO UENO EAST Front Desk Team, Hotel Management
Dear Guest, warm greetings from MIMARU Tokyo Ueno East. Thank you very much for staying with us and for taking the time to leave an insightful review! We're happy to hear that our staff could help make your stay a pleasant one and that you liked the room cleanliness, and our staff. We hope you had a wonderful time in Tokyo, and we hope to see you again the next time you are in Japan.
by A verified traveler
Posted 9 Oct 2024
Clean, convinient, friendly and the luggage delivery serivice is very helpful.
Comment from Hotel Management
10 Oct 2024 by MIMARU TOKYO UENO EAST Front Desk Team, Hotel Management
Dear Guest,Greetings from MIMARU TOKYO UENO EAST.Thank you for staying with us and taking your time to write the review for us.We are so pleased that you liked our hotel and felt clean while you were here.Thank you very much for mentioning our staff service as friendly.We hope to see you again.Regards,MIMARU TOKYO UENO EASTFront Desk Team
by A verified traveler
Awesome hotel
Posted 20 Jul 2024 on HotelsSo happy we found this hotel in Ueno. Lovely staff, very happy to go through our plans and make recommendations of what to see. Lots of food options close by, as well as numerous convenience stores and also a large supermarket about 3 minutes walk away. Proximity to Ueno station was great! Handy for Shinkansen. The rooms were very well thought out, plenty of room for a family. The kitchen facilities were great! Very convenient. Nice touch to provide kitchen paper and cling wrap. Would definitely stay here again!
Comment from Hotel Management
22 Jul 2024 by MIMARU TOKYO UENO EAST Front Desk Team, Hotel Management
Dear Guest,We truly appreciate you taking invaluable time to leave such wonderful comments.All of our staff feel glad to help your travell plesant one. Ueno is one of the most convenient station in Tokyo because it connects primary JR line and Shinkansen.Our hotel is placed in the station from 5 minuts walk.We hope you welcoming you again in the near future!Best regards,MIMARU TOYO UENO EASTFRONT DESK TEAM
by A verified traveler
Posted 29 Jun 2024
Wonderful property and such great front desk people. Definitely recommend it for families
Comment from Hotel Management
30 Jun 2024 by Front Desk Team, Hotel Management
Dear customers,Warm greetings from Tokyo! Thank you very much for using our hotel and leaving a wonderful review. We are very honored that you were satisfied with our staff at the hotel. As you mentioned in your review, we have spacious rooms which is perfect for families. If you come to Tokyo again, we are looking forward to seeing you. Best regards,MIMARU TOKYO UENO EASTFront desk team
by A verified traveler from CARLSBAD
Posted 29 Jun 2024
Comment from Hotel Management
1 Jul 2024 by MIMARU TOKYO UENO EAST Front Desk Team, Hotel Management
Dear Guets,Thank you very much for choosing with us and leaving excellent evaluation.We are truly happy to make your hotel life pleasant one.We are looking forward to welcoming you again in the future.Beat regards,MIMARU TOKYO UENO EASTFRONT DESK TEAM
by A verified traveler
Posted 29 Jun 2024
Comment from Hotel Management
20 Jul 2024 by MIMARU TOKYO UENO EAST Front Desk Team, Hotel Management
Dear guest, thank you for staying with us and for taking the time to take a review. We hope that you were satisfied with our hotel. We look forward to having you again in Japan! Once again, thank you for choosing to stay with us and for writing a wonderful comment.Best Regards,
by A verified traveler
Posted 28 Jun 2024
This is a fantastic hotel for families. I’ll definitely be back!
Comment from Hotel Management
28 Jun 2024 by Best Regards, MIMARU TOKYO UENO EAST Front Desk T, Hotel Management
Dear Guest, Warm greetings from MIARU TOKYO UENO EAST. Thank you so much for choosing us for your stay. Also, thank you so much for taking out your time and leaving us this valuable review. We truly appreciate you for sharing your experience with us. We are so glad to hear you are satisfied with your overall stay and liked the hotel's location and accessibility. We are so happy to hear that you had an enjoable stay with us. If you find yourself back in Tokyo again, we are looking forward to welcoming you and your dear family.
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
25 Jun 2024 by MIMARU TOKYO UENO EAST Front Desk T, Hotel Management
Dear Guest,Warm greetings from MIMARU TOKYO UNO EAST.Thank you so much for choosing us for your stay.Thank you so much for taking out your time and leaving us this kind review. We really appreciate you sharing your experience with us as helps us improve our services. If you find yourself in Tokyo again. We are always looking forward to welcoming you.Best Regards,
by A verified traveler
Posted 16 Jun 2024
The lobby is small, but location is pretty convenient to everything else.
Comment from Hotel Management
16 Jun 2024 by フロントスタッフ MIMARU東京上野EAST, Hotel Management
Dear Ida, Thank you very much for choosing to stay with us during your trip in Tokyo.We appreciate you taking your time to share your opinion.Warm regards, Front Desk Team.
by A verified traveler
Posted 15 Jun 2024
Good location
Comment from Hotel Management
15 Jun 2024 by MIMARU TOKYO UENO EAST Front Desk Team, Hotel Management
Dear GuestThank you for staying with us and for rating your stay.We are thrilled to know you enjoyed your stay with us.We are looking forward to hear about your exprience and can't wait to welcome you again.Best regards
