Ratings based on 307 Verified Reviews
4.7 Room cleanliness
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
10mins walk to shinjuku station.
Comment from Hotel Management
20 Nov 2024 by Mimaru Tokyo Shinjuku West Front Desk Team, Hotel Management
Dear Valued Guest,Thank you for leaving us such a great review. As you mentioned, we are located just a walk away from the center of Shinjuku and Shinjuku Station, which has great access to the Greater Tokyo Area.Once again, thank you for your feedback, and we hope to have the chance to welcome you back to MIMARU again in the future.
by A verified traveler
Posted 10 Nov 2024
This properties location is great! And the rooms are perfect for families and the rooms were very clean. The staff were very professional and friendly and the laundry machines were a good touch. Will definitely return when we come back
Comment from Hotel Management
10 Nov 2024 by The front desk - R, Hotel Management
Dear Guest, Greetings from Mimaru Tokyo Shinjuku West! Thank you for taking the time for sharing us an impression during your stay. We are deeply glad that you enjoyed your stay with us as the property is designed as spaciously so you can feel as you were at your second home and that you liked our facilities like laundry. We are also happy that you loved our customer service and our services like the coin laundry . We strive to do our best to make your travel the best experience you'll have while staying at Mimaru. Again, we thank you for telling us your impressions during your stay. We hope to see you again on your future travels here in Japan. Best regards,
by A verified traveler
Posted 9 Nov 2024
Have a wonderful stay in this apartment hotel . It’s very convenient n staff are all very helpful. When we informed them that we have lost our phone , they did what they could to assist us . Definitely will be a great choice for staying there if you are going to Tokyo . Communication is not a problem as the staffs could speak English
Comment from Hotel Management
10 Nov 2024 by Front Desk Team-S, Hotel Management
Dear Gek Sang, We are glad that you could stay with us during your trip to Tokyo. Enjoying Tokyo Experiences while staying at Mimaru. Our staff is always supporting our guests in case they need support. We understand the language and culture barrier Japan has. Only a few local people is able to communicate efficiently in English.We enter there to help you. We still feel bad you could not recover your phone.We would contact you in case we receive some news.Please do not hesitate to stay with us again, we will be glad to host you again.Best whishes
by A verified traveler
Posted 25 Oct 2024
Amazed at how the front desk took care of us. There was an issue with our luggage that was completely my fault, and they were able to make it right. That fix completely changed our ability to enjoy our last day in Tokyo. I would recommend this property to anyone looking to spend time in Japan.
Comment from Hotel Management
25 Oct 2024 by Front Desk Team-P, Hotel Management
Thank you for choosing MIMARU Tokyo Shinjuku West. We would like to sincerely thank you for taking the time to share your impression of your stay. All of the staff were glad to hear your compliments about our service.We look forward to having you stay with us again, whether here at MIMARU Tokyo Shinjuku West or at one of our other hotels in Tokyo, Osaka or Kyoto!Kind regards,MIMARU Tokyo Shinjuku West
by A verified traveler
Posted 20 Oct 2024
It was a great stay and would highly recommend to family and friends.
Comment from Hotel Management
20 Oct 2024 by Front Desk Team-Rn., Hotel Management
Dear Jeremie.Thank you for taking time to share the impression of your stay. We were glad to hear that you enjoyed your stay with us. As you have mentioned, our rooms are designed spaciously, so that you can have a relaxing time with your family and friends.We hope to see you again soon.
by A verified traveler
Posted 19 Oct 2024
I hope the property could offer me high floor next time
Comment from Hotel Management
20 Oct 2024 by Front Desk Team-H, Hotel Management
Dear guest, thank you for choosing MIMARU Tokyo Shinjuku West. We would like to sincerely thank you for taking the time to share your impression of your stay. We will try our best to arrange a high floor room for you if you can send us a message in advance. Again, thank you for giving us a nice review and we hope you see you again on your future travels here in Japan! Best regards,
by A verified traveler
Posted 15 Oct 2024
good size
Comment from Hotel Management
15 Oct 2024 by Front Desk Team-HA, Hotel Management
Thank you for choosing MIMARU Tokyo Shinjuku West. We would like to sincerely thank you for taking the time to share your impression of your stay.As you have been able to experience, the rooms of the hotel are spacious, about 40 m2 or bigger, and have a living / dining space and a kitchen. The bathroom and toilet are separated so you can spend a relaxing time. At MIMARU you can relax as if you were at home.We look forward to having you stay with us again, whether here at MIMARU Tokyo Shinjuku West or at one of our other hotels in Tokyo, Osaka or Kyoto!Kind regards,MIMARU Tokyo Shinjuku West
by A verified traveler
Posted 13 Oct 2024
It’s a nice hotel however not as close to Shinjuku station as expected. The mattress on the bed was dented in the centre and the pillows were too soft, they’d part in the centre when sleeping.
Other than that, very friendly staff, very clean and tidy.
Comment from Hotel Management
13 Oct 2024 by Front Desk Team-P, Hotel Management
Thank you for choosing MIMARU Tokyo Shinjuku West. We would like to sincerely thank you for taking the time to share your impression of your stay. All of the staff were glad to hear your compliments about our service. On the other hand, We are sorry that we did not meet your expectations regarding the mattress and pillows.We look forward to having you stay with us again, whether here at MIMARU Tokyo Shinjuku West or at one of our other hotels in Tokyo, Osaka or Kyoto!Kind regards,MIMARU Tokyo Shinjuku West
by A verified traveler
Posted 7 Oct 2024
We stayed at this property for 4 nights.
We paid over $600 a night.
My concerns was with housekeeping. At over $600 a night I would expect full housekeeping daily, however bins were emptied and towels replaced daily but no other cleaning such as vacuuming or bed making was completed.
It was completed on the last night of our stay but not sure why it would not have been done at the half way mark of the stay.
We had stayed at a number of hotels during our stay and this was the only one with reduced housekeeping and amenities.
There were limited amenities available in reception.
I would not recommend this hotel as I believe you could find better hotels with increased services for the same or less per night.
In the AD it did say housekeeping included, so not sure if this was a recent change.
The reception staff were very friendly.
Comment from Hotel Management
8 Oct 2024 by Front Desk Team-C, Hotel Management
Dear Guest, we would like to thank you for taking the time to leave us an impression of your stay. We are glad to hear you appreciated our staff service. On the other hand, we apologize for not meeting your expectations regarding cleaning service. We support the Sustainable Development Goalsprogram and, as such, we provide lighter cleaning and we give amenities to our guests only upon request. This information is provided on our website, on the confirmation email and it is explained upon check-in time. During the check-in process, we also ask guests to let us know in advance in case they need changes to the cleaning schedule. Rest assured that we value your feedback, and we will improve our service based on your valuable opinions. Again, thank you so much for leaving us a review. Best regards, Front Desk Team
by A verified traveler
Posted 6 Oct 2024
Just a little far from the train station. It was perfect otherwise.
Comment from Hotel Management
6 Oct 2024 by The Front Desk Team-C, Hotel Management
Dear Guest, thank you for choosing MIMARU Tokyo Shinjuku West durinhg your latest trip to Japan, and for taking time to leave us a review. We are pleased to hear you had an overall pleasant stay with us! Our location, while far from the busy roads of Shinjuku, is located in a central area with easy access to trains, buses, restaurants and shopping centres. Our rooms are spacious and cozy, perfect for relaxing after a long day of walking and sightseeing! Again, thank you so much for choosing us, and we look forward to welcoming you again soon. Best regards, Front Desk Team
