Ratings based on 34 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great service
Posted 20 Aug 2024 on HotelsHotel is lovely. The food options are very elegant and delicious. The service is impeccable. Highly recommend. It’s very close to one of the stations so it’s easy to get everywhere. But it’s outside the busiest parts of Tokyo so it’s relatively peaceful. It’s a beautiful view of the bay. I would definitely stay there again.
by A verified traveler
Great service
Posted 20 Aug 2024 on HotelsHotel is beautiful. The food options are very elegant and delicious. The service is impeccable. Highly recommend. It’s very close to one of the stations so it’s easy to get everywhere. But it’s outside the busiest parts of Tokyo so it’s relatively peaceful. It’s a beautiful view of the bay. I would definitely stay there again.
by A verified traveler
Posted 21 Apr 2024
Beautiful hotel, lovely area around the property. Easy to get to, within 5mins walk of Hamamatsucho station.
Staff super friendly and polite. Facilities and room were top notch.
Live piano and female vocalist added to the experience.
by A verified traveler from Mid Levels
Posted 29 Dec 2023
by A verified traveler
Posted 7 Nov 2023 on Hotels
by A verified traveler
Posted 22 Oct 2023
Amazing views, beautiful art installations, delicious, varied, high quality breakfast, excellent staff and service, spacious, comfortable and well designed rooms, convenient location which was good for transport links and also easy walking distance to Ginza area.
It’s very difficult to find any faults. More clothes storage in the room would have been nice but I feel very fussy mentioning it when really this is just a fantastic place to stay.
by A verified traveler
Posted 10 Oct 2023
Beautiful hotel with an amazing staff at the front of the lobby and outstanding housekeeping teams. Very warm and welcoming with rooms filled with amenities.
by A verified traveler
Posted 3 Aug 2023 on Hotels
by A verified traveler
Posted 25 Apr 2023 on Hotels
by A verified traveler
Best Ever Experience
Posted 22 Apr 2023 on HotelsConcierge was always helpful !!!! staff were always welcoming no matter what time of the day and night, room was immaculate every time ,stayed for an extra 4 days bacause of location subways so easy, accommodation with beautiful views. Will come back definitely when visiting Tokyo.
Comment from Hotel Management
12 Jul 2023 by Hisashi Oinuma, Hotel Management
Dear Selwyn-sama,Thank you very much for staying at mesm Tokyo, Autograph Collection and for your 5-star review. We are very grateful for these kind words.It was truly a delight to receive positive feedback regarding the breathtaking view from the lobby and our service. Our team always aims to give the best experience to our every guest, and it is rewarding to know that you had a lovely stay with us.Again, we highly aooreciate your comment and we look forward to welcoming you back for a new chapter to mesmerize you at mesm Tokyo in the near future.Get mesmerized!mesm Tokyo, Autograph CollectionGeneral ManagerHisashi Oinuma
