Ratings based on 704 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Have stayed here twice. Nice hotel in a great location. Central and convenient. The staff is nice and helpful. The rooms are clean and great. Rooms are small; if you want to open up suitcases or walk around the bed, you’ll want to upgrade rooms.
Comment from Hotel Management
4 Dec 2024 by Marunouchi Hotel, Hotel Management
Thank you very much for staying at Marunouchi Hotel again.We are so glad to hear your compliments about staff and location. We hope you had a wonderful stay with us. All the staff look forward to see you again.
by A verified traveler
Posted 27 Nov 2024
Great location. Nice hotel. Great location. Would stay again. A few downsides: rooms are very small (typical for Japanese hotels but if you want to open your suitcase or walk around the beds, you can’t do this in the standard rooms; you’ll need to upgrade). Bathrooms have indoor windows which illuminate the bedroom when the bathroom light is turned on.
Comment from Hotel Management
29 Nov 2024 by Marunouchi Hotel, Hotel Management
Thank you for your staying with us at Marunouchi Hotel.We are pleased to hear that you enjoyed our location.If you have any room requests, please feel free to contact us.Indoor bathroom windows are installed in rooms that have been renovated.We hope to welcome you again in the future.
by A verified traveler
Posted 21 Nov 2024
The location is perfect, just next to Tokyo station where you are accessible to all different metro lines. The room is spacious, clean with the modern hardware (eg type C charging port) you need. Breakfast is great.
The only disadvantage is that you can still hear the train a bit despite the soundproof wall, if you are sensitive to noise, you may need to use earplugs.
Comment from Hotel Management
24 Nov 2024 by Marunouchi Hotel, Hotel Management
Thank you for your staying with us at Marunouchi Hotel.The Marunouchi Hotel is the perfect place to enhance your experience in Tokyo, with easy access to JR Tokyo Station and Tokyo Metro lines, as well as to anywhere else in the city. We are happy if you can rest in your room for the time you spend here by travelling efficiently.We recommend the Moderate Twin and Deluxe King rooms, which face the Marunouchi Office Building on the opposite side of the Tokyo Station railway line, for a relatively quiet stay. Please make use of this information when considering your next stay.All the staff looks forward to see you soon.
by A verified traveler
Posted 7 Nov 2024
Nice hotel but overpriced for what you get. Asked for a late check out of 1 hr and wanted to charge us $150 - we were about 20 min late checking out and tried charging us the $150 anyway, had to argue to get it reversed. Great location, close to Tokyo station but not worth the price overall.
Comment from Hotel Management
24 Nov 2024 by Marunouchi Hotel, Hotel Management
Thank you for staying at Marunouchi Hotel. We thank you again for your valuable feedback. We will continue to improve our hotel to provide an experience that is worth the price and to further satisfy you.We look forward to welcoming you again in the future.
by A verified traveler
Posted 26 Oct 2024
Wonderful new renovations. Great location.
Comment from Hotel Management
2 Nov 2024 by Marunouchi Hotel, Hotel Management
Thank you for your staying with us and your special words. We would like to thank you for choosing to try out our newly renovated rooms. We all look forward to see you soon again at Marunouchi Hotel.
by A verified traveler from Columbia
Posted 16 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Marunouchi Hotel, Hotel Management
Thank you for reviewing us and we appreciate your feedback.We eagerly anticipate your next visit and look forward to serving you again.
by A verified traveler
Posted 5 Oct 2024
Booked this hotel because of its ridiculously close proximity to Tokyo Station, but will definitely stay there again even if I don’t need to take a train from there! The property and staff are wonderful in all respects
Comment from Hotel Management
7 Oct 2024 by Marunouchi Hotel, Hotel Management
Thank you very much for staying with us. We are so glad to hear your compliments about staff and location.We look forward to welcoming you back to Marunouchi Hotel when you come to Japan again.
by A verified traveler
Posted 27 Sep 2024
The hotel is beautiful! In a great location near Tokyo station.
Checking in I found that I was given a room facing the train tracks ( which was not mention by Expedia) I had to upgrade to a quiet room for an extra charge.
Otherwise breakfast was very nice, the hotel clean and my room was quiet.
Comment from Hotel Management
3 Oct 2024 by Marunouchi Hotel, Hotel Management
Thank you for your staying with us at Marunouchi Hotel.We are glad you had a chance to try out our new renovated rooms. All of the Moderate Twin rooms you have just stayed in are located on the opposite side of Tokyo Station from the train tracks and face the Marunouchi office buildings, providing a quiet environment for your stay.We all look forward to welcoming you again soon.
by A verified traveler
Posted 20 Sep 2024
What a pleasant stay, with tons of food options within walking distance all underground at the Tokyo Station.
Staff was Excellent.
Comment from Hotel Management
24 Sep 2024 by Marunouchi-Hotel, Hotel Management
Thank you very much for choosing Marunouchi Hotel.We are very happy to hear that you had a pleasant stay with us.Thank you for choosing Marunouchi Hotel from among many other hotels.We hope you will have another opportunity to visit us again.All of us at Marunouchi Hotel look forward to serving you again.
by A verified traveler
Posted 8 Sep 2024
Room is on the smaller side, but clean and bed is nice, location is excellent, 5 mins walk to Tokyo station
Comment from Hotel Management
9 Sep 2024 by Marunouchi-Hotel, Hotel Management
Thank you very much for staying at Marunouchi Hotel. We are very happy to hear that you had a pleasant stay with us.Although we are located close to Tokyo Station, the peaceful atmosphere that prevails once you step inside is one of the charms of our hotel.We hope you will visit us again when you are in the Tokyo area. All of our staff look forward to serving you,We look forward to seeing you again when you are in the Tokyo area.
