Ratings based on 361 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Georgetown
Posted 30 Nov 2024
Pros: The staff went over and beyond. The bar had incredible views. The bath was huge and amazing. The bed was very comfortable. Overall excellent stay.
Cons: It is pricey, but I wish I had stayed longer. Could also do with more vegetarian food options.
Comment from Hotel Management
3 Dec 2024 by Mandarin Oriental, Tokyo , Hotel Management
Dear valued guest, Greetings from Mandarin Oriental, Tokyo! Thank you for sharing your feedback to Expedia website. We're thrilled to hear that you had an excellent stay and appreciated our staff's dedication, the stunning bar views, the luxurious bath, and the comfortable bed. Your kind words mean a lot to us.We understand that our pricing can be on the higher side, especially given Japan's growing popularity as a travel destination. However, we are committed to regularly reviewing market rates to ensure our guests receive the best value. We also appreciate your suggestion for more vegetarian food options and will certainly take this into consideration to enhance our guests' experience.Once again thank you very much for your feedback, we look forward to welcoming you back to Mandarin Oriental, Tokyo! Yours sincerely,
by A verified traveler
Posted 13 Nov 2024
An excellent stay! Thank you Jerome and the Concierge Team for making everything go so smoothly. Much appreciated.
Comment from Hotel Management
14 Nov 2024 by Mandarin Oriental, Tokyo , Hotel Management
Dear Mr. Angelo, First and foremost, thank you very much for taking the time to write such a wonderful review on Expedia. While we regret that your check-in experience did not meet expectations, we are thrilled to learn that our recovery efforts and the dedication of Jerome and our concierge team turned things around, leaving you with a positive impression.We sincerely hope your stay in Pudong was equally enjoyable, and we look forward to welcoming you back to Tokyo in the future. Please don’t hesitate to reach out—we will ensure that your next stay is nothing short of exceptional.Warm regards,
by A verified traveler
Posted 8 Nov 2024
great location & staff
Comment from Hotel Management
11 Nov 2024 by Mandarin Oriental, Tokyo , Hotel Management
Dear Mr. Arnold, We are truly grateful for the high rating you have given us during your stay. It’s always a pleasure to know that our efforts contributed to a positive experience, and your kind feedback means so much to us. We will continue to strive for excellence, and if your travels bring you back to Tokyo, please let us know. It would be our delight to welcome you back!Yours sincerely,
by A verified traveler
Posted 3 Nov 2024
Great service.
Comment from Hotel Management
5 Nov 2024 by Mandarin Oriental, Tokyo , Hotel Management
Dear Mr. Peter, Thank you very much for taking the time to share such amazing comments about your stay at Mandarin Oriental, Tokyo. Making our guests feel comfortable is one of our priorities and we are more than happy to read that our teams provided you with a beautiful stay. Looking forward to seeing you again.Yours sincerely,
by A verified traveler
Posted 4 Oct 2024
Great hotel with excellent access to metro!
Staff was great, and room was very comfortable.
Comment from Hotel Management
7 Oct 2024 by Mandarin Oriental, Tokyo , Hotel Management
Dear Mark san, Warm greetings from Mandarin Oriental, Tokyo!Thank you so much for your kind words and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us and that our convenient access to the metro, comfortable rooms, and great staff made a positive impact on your experience.It was our pleasure to host you, and we hope to welcome you back for another memorable stay in the future. Should your travels bring you back to Tokyo, please don’t hesitate to reach out to us directly.Warm regards,
by A verified traveler
Posted 1 Oct 2024
Such an amazing hotel, great location! The service was amazing, will definitely stay there again!
Comment from Hotel Management
2 Oct 2024 by Mandarin Oriental, Tokyo , Hotel Management
Dear valued guest, Thank you for your wonderful review and for choosing Mandarin Oriental, Tokyo for your stay. We are delighted to hear that you had an enjoyable experience and that our team was able to provide exceptional service.Your kind words are greatly appreciated and will be shared with the entire team. It is our goal to exceed our guests' expectations, and we are thrilled to know we achieved this during your visit.We look forward to welcoming you back to Mandarin Oriental, Tokyo in the near future. If there is anything we can do to make your next stay even more memorable, please do not hesitate to let us know.Warm regards,
by A verified traveler from London
Posted 27 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Mandarin Oriental, Tokyo , Hotel Management
Dear valued guest, Thank you very much for taking the time to rate your recent experience with us. We are absolutely thrilled to receive such high scores in all aspects of your stay. Your positive rating reaffirms that we are moving in the right direction, and it motivates our entire team to continue striving for excellence.Once again, thank you very much for your feedback and we look forward to the opportunity of welcoming you back to Mandarin Oriental, Tokyo in the future. Should you ever require any assistance or have further feedback or suggestions to share, please don't hesitate to reach out to us.Yours sincerely,
by A verified traveler from Miami Bech
Posted 14 Sep 2024
Superb!
Comment from Hotel Management
18 Sep 2024 by Mandarin Oriental, Tokyo , Hotel Management
Dear Elif sama, Thank you very much for your kind feedback, both during your stay and after your check-out, regarding your recent visit to Mandarin Oriental, Tokyo. We are truly delighted to hear that you had a wonderful experience with us.Our team is dedicated to providing exceptional service to all our guests, and it is incredibly rewarding to know that our efforts contributed to making your stay enjoyable.Once again, thank you for choosing Mandarin Oriental, Tokyo. We look forward to welcoming you back for another memorable stay.Best regards,
by A verified traveler from Miami
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Mandarin Oriental, Tokyo , Hotel Management
Dear Maximo sama, Thank you very much for taking the time to rate your recent experience with us. We are absolutely thrilled to receive such high scores in all aspects of your stay. Your positive rating reaffirms that we are moving in the right direction, and it motivates our entire team to continue striving for excellence.Once again, thank you very much for your feedback and we look forward to the opportunity of welcoming you back to Mandarin Oriental, Tokyo in the future. Yours sincerely,
by A verified traveler
Posted 13 Sep 2024
Mandarin Oriental always provides top notch service and is a home from home. Staff are welcoming and always courteous.
Comment from Hotel Management
13 Sep 2024 by Mandarin Oriental, Tokyo , Hotel Management
Dear Mr. Charles, Warm greetings from Mandarin Oriental, Tokyo! Thank you for your continued loyalty and for taking the time to share your positive experience with us. We are delighted to hear that you have enjoyed your stays with us and appreciate your feedback.We strive to provide exceptional service and create memorable experiences for all of our guests, and we are thrilled to hear that we have met your expectations.We value your patronage and look forward to welcoming you back for another enjoyable stay.Thank you for choosing to stay with us.Sincerely,
