Ratings based on 196 Verified Reviews
4.8 Room cleanliness
4.0 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Staff were extremely helpful and accommodating
Comment from Hotel Management
22 Nov 2024 by MONday Apart浜松町大門 フロント, Hotel Management
Thank you for staying at our hotel and your review. Please enjoy your travel at hakone. We are looking forward to seeing you again in the future.
by A verified traveler
Posted 19 Nov 2024
I had high hopes given the current reviews. I was very disappointed with the standard of the room and cleanliness. Entrance to the rooms gives to the outside, it didn’t feel cozy. Beds had each one single tiny little pillow. Extra pillows are not available to borrow. Only good point was location, but even then, connections with the subway weren’t the best in my opinion. I won’t be staying here again. There are far better hotel options in Tokyo to choose from.
Comment from Hotel Management
21 Nov 2024 by MONday Apart浜松町大門 フロント, Hotel Management
Thank you very much for staying at MONday Apart Hamamatsucho Daimon.Thank you for taking time out of your busy schedule to write this review.We are sorry that you had an unpleasant experience during your stay.Your kind words will be reflected upon by all of our employees, and we will strive to provide even better quality service.We will continue to strive for your satisfaction in the future.We hope that you will come back to our hotel again.
by A verified traveler
Posted 18 Nov 2024
We would highly recommend this hotel to all travelers, especially to families!
We traveled as a family of 5, having booked 2 rooms. Our children (ages 7 and 5) really enjoyed the bunk beds. The rooms are spacious, with a laundry/drying machine in each unit. They also provide the detergent for the laundry to use as well. The unit and bathroom are very clean. The only minor downside is that the bedroom uses 2 twin beds rather than a king bed - but I think this is the norm for Tokyo where there are narrow elevators and it may be difficult to move in a King sized beds. However, the bed themselves are very comfortable. We stayed in the hotel for 8 days and we had a restful sleep every night.
The area around the hotel is quiet at night, but it is centrally located - near 3 subway lines - the Onarimon Station, Daimon Station and Hamamatsucho Station. We used all 3 during our stay and it made sight seeing around Tokyo very easy. Each of these stations are between 5-10 minute walk. Just make sure to get a SUICA card ahead of time (digital suica is the easiest on your smart phone) and we got a Child SUICA at the JR office in Narita.
Re: dining, there are a lot of restaurants within walking distance in the Daimon area nearby 5-10 minute walk as well. Or you can hop on a train to go to your preferred destination.
Lastly, we want to put a special commendation to Yu, the front reception staff - who was extremely warm and welcoming. He answered all of our questions and more!
Comment from Hotel Management
18 Nov 2024 by MONday Apart浜松町大門 , Hotel Management
Thank you for your review.I'm glad that the customer was happy.If you have another opportunity, please come visit us again.
by A verified traveler
Posted 7 Nov 2024
great staff and spacious rooms
Comment from Hotel Management
8 Nov 2024 by MONday Apart浜松町大門 フロント, Hotel Management
Thank you for staying at MONdayApart Hamamatsucho Daimon. Thank you also for taking time out of your busy schedule to write a review and give us a high rating. We are very happy to hear that you were satisfied with our rooms and our staff's customer service. We will continue to make every effort to provide you with services that will satisfy you in the future. We hope you will have the opportunity to visit us again. All of our employees look forward to serving you again.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by MONday Apart浜松町大門, Hotel Management
Thank you very much for staying at MONdayApart Hamamatsucho Daimon.We are honored to receive your very high evaluation.We hope you will have another opportunity to visit us again, and all of our employees look forward to seeing you soon.
by A verified traveler
Posted 2 Nov 2024
Very good location as close to train line, quiet area and the apartment had everything we needed, very clean, highly recommend and pricing was also very reasonable.
Comment from Hotel Management
2 Nov 2024 by MONday Apart浜松町大門, Hotel Management
Thank you very much for staying at MONdayApart Hamamatsucho Daimon.We are honored to receive your very high evaluation.We will continue to strive to make our hotel even better to satisfy our guests.We look forward to having you stay with us again in the future.
by A verified traveler
Posted 1 Nov 2024
No actual reception security at night. No internal phones within the hotel building when needs help...u must take evaluator down to reception to get them help.
Comment from Hotel Management
1 Nov 2024 by MONday Apart浜松町大門, Hotel Management
Thank you very much for staying at MONdayApart Hamamatsucho Daimon. Thank you also for taking time out of your busy schedule to write this review. We apologize for any inconvenience caused. We will do our best to improve the situation. We will do our best every day to satisfy our guests, so thank you for your kind attention. All of our employees look forward to serving you.
by A verified traveler
Posted 1 Nov 2024
It’s a quiet and safe place to stay
Comment from Hotel Management
2 Nov 2024 by MONdayApart浜松町大門, Hotel Management
Thank you very much for staying at MONdayApart Hamamatsucho Daimon.We are honored to receive your high evaluation.We will continue to strive for a better hotel in the future.We look forward to having the opportunity to welcome you again.
by A verified traveler
Posted 29 Oct 2024
What a wonderful place to stay for our family of 4 (2 adults, 2 young kids). Very spacious, kitchen well equipped, clean washroom with great water pressure, super comfortable beds, excellent, friendly service. Rent a Nintendo Switch for free, juice and free toiletries in the lobby, steps away from so many restaurants and coffee shops. The best accommodation I've ever stayed in in my travels for such a reasonable price! HIGHLY RECOMMEND this fantastic hotel!
Comment from Hotel Management
29 Oct 2024 by フロント, Hotel Management
Thank you for staying at MONdayApart Hamamatsucho Daimon. Thank you also for taking time out of your busy schedule to write a review, and for your high praise and compliments. We are very happy to hear that you were satisfied with many aspects of our hotel, including our facilities and services. We will continue to make every effort to make our hotel a place where our guests can be satisfied with our services. All of our employees look forward to serving you again
by A verified traveler
Posted 23 Oct 2024
Manager was so sweet to us ! Loved the hotel very friendly staff and helpful transportation lots of fun shops and culture to browse in ! 10/10 would stay here again :)
Comment from Hotel Management
23 Oct 2024 by MONday Apart浜松町大門, Hotel Management
Thank you for staying at our hotel and your nice view.I love the cute gift you gave to me. I hope you will enjoy your travel in Yokohama. We are looking forward to seeing you again in the future.
