Ratings based on 147 Verified Reviews
4.8 Room cleanliness
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Great large rooms that can accommodate families! Love the location next to Tawaramachi station which is on the Ginza line
Comment from Hotel Management
1 Jan 2025 by Krizia, Hotel Management
Dear Guest,Thank you very much for staying with KOKO HOTEL Residence Asakusa Tawaramachi. We appreciate your precious time in leaving us a review. We are delighted to know that you were comfortable during your stay with us. We hope to see you again in the future.All the best,
by A verified traveler
Posted 28 Dec 2024
We were really looking forward to staying here after seeing all the positive reviews. We selected this hotel carefully because we would be there with our 15-month old baby, so our needs were a bit different than pre-baby. Long story short: 1. Dining table surface was not clean. Noticed it immediately after check in and decided to wipe it down myself, thinking it could have been a one-off oversight. 2. We requested for a high chair and it was visibly dirty. 3. They had left a small chair for us to sit on in the bathroom to bathe our baby, which was a thoughtful touch. Unfortunately I found a lot of mold on the bottom of the chair when I put it away after use the first night. It grossed me out quite a bit. 4. The biggest issue we had - the last night we were there - stained mattress. Our toddler was always playing in the bed, and she had accidentally taken out the fitted sheet covering the mattress. We saw a big stain that looked like old blood on the mattress. That really disgusted us. We decided not to complain since it was our last night there and we were so tired. We originally had a second reservation for us to go back at the end of our Japan trip for a few more nights but we decided to change to a different hotel. A very disappointing experience for us unfortunately.
Comment from Hotel Management
28 Dec 2024 by TANAKA, Hotel Management
Thank you for staying at KOKO HOTEL Residence Asakusa Tawaramachi.Thank you for taking the time to post a review.We sincerely apologize for any inconvenience you may have experienced during your stay. We will use your feedback to make improvements.We look forward to welcoming you again.KOKO HOTEL Residence Asakusa TawaramachiFront ; TANAKA
by A verified traveler from San Francisco
Posted 28 Dec 2024
This was amazing! We got a free upgrade to the suite which was so big and laundry worked super well. We had a great view of the Tokyo Tower too. Lots of things writhing short walk but still quiet neighborhood. Comfortable beds. Manju at the desk was super helpful with us for sending our luggage. For a Tokyo place we thought this couldn’t be beat!
Comment from Hotel Management
28 Dec 2024 by KOKO HOTEL Residence Asakusa Tawaramachi, Hotel Management
Thank you very much for your current stay at KOKO HOTEL Residence Asakusa Tawaramachi.We are so delighted to hear that you have enjoyed your stay with us.Thank you so much once again for taking a moment to give us such a kind review with detailed description on your experience.We truly look forward to serving you again in the near future.Best regards,
by A verified traveler
Posted 21 Dec 2024
Excellent location with the closest station Tawaramachi (via Exit 1) just about a min walk to the hotel (with lift). It’s just 2 stations away from Ueno which the Keisei Skyline from Narita stops, hence easy to travel to and from Narita. All staff are English speakers and very helpful especially Fukui-San who helped us with the luggage transfer. Also walking distance to Senso-ji temple. Room is clean and equipped with all the necessary amenities
Comment from Hotel Management
21 Dec 2024 by Krizia, Hotel Management
Dear Nadia,Thank you very much for staying with KOKO HOTEL Residence Asakusa Tawaramachi.We appreciate you taking your precious time to leave us a review.We are delighted to know that you enjoyed and were comfortable during your stay with us.We are honored to have met and served you.We hope to see you again in the future.All the best,
by A verified traveler
Posted 19 Dec 2024
It did everything and more of what I needed
Comment from Hotel Management
19 Dec 2024 by MANJU, Hotel Management
Dear Guest, Thank you very much for staying with KOKOHOTEL Residence Asakusa Tawaramachi. We appreciate you taking your precious time to leave us a review. We are delighted to know that you are comfortable and enjoying you stay with us. We too are honored to have met amazing people like you. Hope to see you again in the future. Best regards, MANJU
by A verified traveler from West Covina
Posted 7 Dec 2024
Koko hotel residence is excellent, we’ll recommend to family and friends.
The only negative comment I have: is the street in the area at night is very dark,
Comment from Hotel Management
8 Dec 2024 by KOKO HOTEL Residence Asakusa Tawaramachi, Hotel Management
Thank you very much for your current stay at KOKO HOTEL Residence Asakusa Tawaramachi.We are so glad to hear that you seem to have enjoyed your stay with us overall.Thank you so much once again for your kind review and we truly look forward to serving you again in the near future.Best regards,
by A verified traveler
Posted 4 Dec 2024
Our room was very spacious and clean. Everything was within walking distance. Would for sure stay here again if we ever visit Asakusa in the future.
Comment from Hotel Management
4 Dec 2024 by Krizia, Hotel Management
Dear Queenie,Thank you very much for staying with KOKO HOTEL Residence Asakusa Tawaramachi. We appreciate you taking your precious time to leave us a review. We are delighted to know that you were comfortable and enjoyed your stay with us. We are also over the moon to have met amazing people like you. We hope to see you again in the future. All the best,
by A verified traveler
Posted 2 Dec 2024
Nice place to stay if you’re traveling with family.
Comment from Hotel Management
2 Dec 2024 by KOKO HOTEL Residence Asakusa Tawaramachi, Hotel Management
Thank you very much for your current stay at KOKO HOTEL Residence Asakusa Tawaramachi.We are so delighted to hear that you have enjoyed your stay with us overall.Thank you so much again for taking a moment to give us kind review and we truly look forward to serving you again in the near future.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by MANJU, Hotel Management
Dear Guest, Thank you very much for your current stay at KOKO HOTEL Residence Asakusa Tawaramachi. We are delighted to hear that you have enjoyed your stay with us. Thank you so much once again for your kind review and we truly look forward to serving you again in the near future. Best regards, MANJU
by A verified traveler
Posted 25 Nov 2024
Great location, very near from train station
Comment from Hotel Management
25 Nov 2024 by TANAKA, Hotel Management
Thank you very much for your current stay at KOKO HOTEL Residence Asakusa Tawaramachi.We are so glad to hear that you have enjoyed your stay with us overall.Thank you so much once again for your kind review and we truly look forward to serving you again in the near future./TANAKA
