Ratings based on 656 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
We like the location of the hotel because of convenience and quiet.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by KIM, Hotel Management
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
by A verified traveler
Posted 21 Nov 2024
Good place
Comment from Hotel Management
23 Nov 2024 by KIM, Hotel Management
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
by A verified traveler from Walnut
Posted 19 Nov 2024
Room is small.
Comment from Hotel Management
20 Nov 2024 by KIM, Hotel Management
Thank you for using our hotel.We would also like to thank you for your valuable feedback despite your busy schedule.I would like to express my sincere gratitude once again.We apologize for the inconvenience caused due to the lack of facilities in your room.I sincerely apologize. I am very sorry.Both cleaning staff and front desk staff check the status of each room on a daily basis.We strive to create a space where all our customers can spend their time comfortably.We will continue to work hard in the future, so if we have the opportunity to use you again, pleaseAll of our hotel staff are looking forward to seeing you.
by A verified traveler
Posted 18 Nov 2024
Check in and out was so simple.
It was like a maze to get my room because of shape of building.
I saw dust on the edge of outlet cover, tissue box and so on, I know it’s small thing but if they can clean there then perfect.
I’m a cleaner also so I can see those.
Totally worth it to stay there.
Comment from Hotel Management
20 Nov 2024 by KIM, Hotel Management
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
by A verified traveler
Posted 13 Nov 2024
Convenient location, all you need for a short stopover.
Comment from Hotel Management
15 Nov 2024 by KIM, Hotel Management
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
15 Nov 2024 by KIM, Hotel Management
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
by A verified traveler
Posted 4 Nov 2024
The bathroom smells, which is rare in Japan. The room is rather small, normal in tokyo. It is a basic 2 star hotel.
Comment from Hotel Management
5 Nov 2024 by KIM, Hotel Management
Thank you very much for staying at KOKO Hotel Ginza 1-chome.We would also like to thank you once again for taking the time out of your busy schedule to post in the "Customer Feedback" section.We will continue to work hard on both the cleaning and customer service aspects, so all of our hotel staff will be looking forward to welcoming you again if you have the opportunity to use our service again.
by A verified traveler from Pittsburgh
Posted 27 Oct 2024
I satisfied all service and properties in this hotel, except small size of the toilet in the room.
Comment from Hotel Management
29 Oct 2024 by KIM, Hotel Management
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
by A verified traveler
Posted 16 Oct 2024
Hotel location is great as its near the Ginza strip. If you staying more than a couple nights you may feel cramped after awhile, especially with two suitcases. Room was clean and staff where helpful
Comment from Hotel Management
17 Oct 2024 by KIM, Hotel Management
Thank you very much for using our hotel.Thank you again for taking the time out of your busy schedule to write a review.All the staff are happy to know that you had a comfortable stay.All of our staff will work hard every day to provide even greater customer satisfaction.We would be happy if you could use us again if you have the opportunity.All of our staff are looking forward to your visit.
