Ratings based on 663 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 19 Nov 2024
We mostly needed a clean and safe place to sleep at the end of a long day shopping or sight seeing in tokyo. This hotel did the job! Small rooms, with slightly hard mattresses, but the room was clean and comfortable and the staff were very kind. Ideal for a couple or single.
Comment from Hotel Management
20 Nov 2024 by VIA INN SHINJUKU Manager, Hotel Management
Thank you very much for staying at Via Inn Shinjuku. We also appreciate you taking the time to leave a review.We are very happy to hear that you had a comfortable stay.We look forward to welcoming you again.
by A verified traveler
Posted 19 Nov 2024
Small but perfect stay for a quick trip.
Comment from Hotel Management
20 Nov 2024 by VIA INN SHINJUKU Manager, Hotel Management
Thank you very much for staying at Via Inn Shinjuku. We also appreciate you taking the time to leave a review.We hope that you had a comfortable stay.We look forward to welcoming you again.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by VIA INN SHINJUKU Manager, Hotel Management
Thank you very much for staying at Via Inn Shinjuku. We also appreciate you taking the time to leave a review.We hope that you had a comfortable stay.We look forward to welcoming you again.
by A verified traveler from Walnut
Posted 15 Nov 2024
This was only a stopover on our first night in Japan. If you are looking for a spacious room with a lot of storage, reserve the room that will suit your needs.
Comment from Hotel Management
16 Nov 2024 by ヴィアイン新宿 支配人, Hotel Management
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.VIA INN ShinjukuManager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by VIA INN SHINJUKU Manager, Hotel Management
Thank you very much for staying at Via Inn Shinjuku. We also appreciate you taking the time to leave a review. We hope that you had a pleasant stay. We look forward to welcoming you again.
by A verified traveler
Posted 15 Nov 2024
The room was more spacious that a normal hotel room in Japan. It was clean and came with all the amenities we needed. The breakfast buffet had a great selection of both Western and Japanese food!
Comment from Hotel Management
15 Nov 2024 by VIA INN SHINJUKU Manager, Hotel Management
Thank you very much for staying at Via Inn Shinjuku. We would also like to thank you for taking the time to leave a review.We appreciate your kind words, which are very encouraging.We hope that you found your stay as comfortable as possible.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by VIA INN SHINJUKU Manager, Hotel Management
Thank you very much for staying at Via Inn Shinjuku. We also appreciate you taking the time to leave a review. We hope that you had a comfortable stay.
by A verified traveler from Santa Maria
Posted 12 Nov 2024
I had an amazing stay! Staff was very helpful, location was great, lot of dinner options around, and a very quiet area.
Comment from Hotel Management
13 Nov 2024 by ヴィアイン新宿 支配人, Hotel Management
Thank you very much for staying at Via Inn Shinjuku. We would also like to thank you for taking the time to leave a review.We appreciate your kind words about our staff.We hope that you enjoyed your stay and found it to be at least a little comfortable.We hope that you will visit us again when you come to Japan.Manager, Via Inn Shinjuku
by A verified traveler
Posted 12 Nov 2024
Clean room. But a bit unfriendly staff
Comment from Hotel Management
13 Nov 2024 by ヴィアイン新宿 支配人, Hotel Management
Thank you very much for using Via Inn Shinjuku. We would also like to thank you for taking the time to leave a review.We are very sorry that some of our staff members were inconvenienced.We will provide thorough training to ensure that this kind of thing does not happen again.Manager, Via Inn Shinjuku
