Ratings based on 873 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
1 employee was rude and did not want to give us a non smoking room as he said it was not available. I asked another person and he was able to find a non smoking room without problem.
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
5 Nov 2024 by ヴィアイン東銀座 支配人, Hotel Management
Thank you very much for choosing Via Inn Higashi Ginza from among the many hotels available.We would also like to thank you for giving us a perfect rating despite your busy schedule.It is our greatest encouragement to hear that you were satisfied with your stay. We are also very happy that you were able to enjoy your stay with us.If you have the opportunity, please use Via Inn Higashi Ginza again.All of our staff are looking forward to your next visit.Via Inn Higashi Ginza Manager
by A verified traveler
Posted 26 Oct 2024
Love this place
Comment from Hotel Management
27 Oct 2024 by ヴィアイン東銀座 くちこみ担当, Hotel Management
Thank you very much for choosing Via Inn Higashi Ginza from among the many hotels available.We would also like to thank you for giving us a perfect rating despite your busy schedule.It is our greatest encouragement to hear that you were satisfied with your stay. We are also very happy that you were able to enjoy your stay with us.If you have the opportunity, please use Via Inn Higashi Ginza again.All of our staff are looking forward to your next visit.Via Inn Higashi Ginza Manager
by A verified traveler
Posted 26 Oct 2024
Always stay in this hotel every time when travelling in Tokyo
Comment from Hotel Management
27 Oct 2024 by ヴィアイン東銀座 くちこみ担当, Hotel Management
Thank you very much for choosing Via Inn Higashi Ginza from among the many hotels available.We would also like to thank you for giving us a perfect rating despite your busy schedule.It is our greatest encouragement to hear that you were satisfied with your stay. We are also very happy that you were able to enjoy your stay with us.If you have the opportunity, please use Via Inn Higashi Ginza again.All of our staff are looking forward to your next visit.Via Inn Higashi Ginza Manager
by A verified traveler from Boston
Posted 14 Oct 2024
Everything was fine. Room was just too small. Even smaller than expected. Could not even open suitcase.
Comment from Hotel Management
15 Oct 2024 by Via Inn Higashi Ginza, Hotel Management
Thank you for staying at Via Inn Higashi Ginza.We also appreciate you sharing your impressions of your stay.We apologize for any inconvenience caused regarding the size of your room.We also have deluxe rooms and twin rooms available which are larger than the standard room you used this time, so if you are looking for a larger room, please consider these rooms as well.We hope you will use the Via Inn Group again when you visit Tokyo.
by A verified traveler
Posted 21 Sep 2024
Prime location in Ginza area, right next to Tsukiji market. Tons of dining and shopping options all around. Room was spacious and clean for the price!
Comment from Hotel Management
5 Oct 2024 by ヴィアイン東銀座 支配人 , Hotel Management
Thank you very much for using Via Inn Higashi Ginza.Did you have a relaxing time during your stay?We are glad to hear that you appreciated the location of our hotel.Thank you very much for taking the time out of your busy schedule to post your review.We look forward to seeing you again.
by A verified traveler
Posted 7 May 2024
With a lawson downstairs and the fish market right outside, what’s there not to love?
Comment from Hotel Management
9 May 2024 by Manager of Via Inn Higashi Ginza, Hotel Management
Thank you very much for your stay. We are looking forward to seeing you next time. Via Inn Higashi Ginza: Manager
by A verified traveler
Great location
Posted 7 Feb 2024 on HotelsEasy access to Tsukiji.
Comment from Hotel Management
7 Feb 2024 by Hotel Manager, Via Inn Higashiginza, Hotel Management
Thank you very much for staying at Via Inn Higashi Ginza.Please consider staying at Via Inn Higashi Ginza again in the future. We look forward to welcoming you back. Thank you for your feedback.Best regards
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
18 Jan 2024 by ヴィアイン東銀座 支配人, Hotel Management
この度はヴィアイン東銀座をご利用いただきまして誠にありがとうございます。ご滞在中はごゆっくりとお過ごしいただけましたでしょうか？満点の評価を頂けましてスタッフ一同大変嬉しく思っております。今後もより良いサービスを」お届けできるよう努めて参ります。お忙しい中口コミのご協力ありがとうございました。またのお越しを心よりお待ち申し上げております。
