Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Very convenient location, close to Ueno station and AirPort Express (Keisei skyliners) many shopping and food area nearby.
Rooms are very small with low ceiling, the bathroom (bathtub ceiling is extremely low) average height can’t stand up straight in the shower area.
Comment from Hotel Management
23 Nov 2024 by Receptionist,BUI, Hotel Management
Thank you very much for choosing our hotel from a number of accommodation options. However, despite the fact that you have chosen our hotel,We are very sorry that we were not able to provide you with an environment in which you could rest comfortably. We will inspect the room in question as soon as possible and strengthen our room inspections to prevent a recurrence. If you have any concerns during your stay, please do not hesitate to contact the front desk. We sincerely apologise for any inconvenience caused. We hope that you will choose our hotel again when you come to Ueno.
by A verified traveler
Posted 4 Nov 2024
It was the most quiet, safe hotel I have ever been to. I didn't have to talk to anybody. Everything came out of the vending machine. No issue with people.
Comment from Hotel Management
4 Nov 2024 by Front desk:BUI, Hotel Management
Thank you so much for your kind words and we are so happy to hear you enjoyed our location. We will continue improving our service to offer better service to our customers. We very much appreciate your support of our business and hope to have the honor of hosting you again. Have a great day.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Receptionist,BUI, Hotel Management
Thank you so much for your kind words and we are so happy to hear you enjoyed our location. We will continue improving our service to offer better service to our customers. We very much appreciate your support of our business and hope to have the honor of hosting you again. Have a great day.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
23 Oct 2024 by フロント：ブイ, Hotel Management
この度は、数ある宿泊施設から当ホテルをお選びいただきまして誠にありがとうございました。当ホテル従業員一同、心より厚くお礼申し上げます。また、今回のようなサービスに対するご感想をお寄せいただきましたこと、重ねてお礼申し上げます。お寄せいただいた貴重なご意見を参考に、今後もよりお寛ぎいただけるホテルとなるよう、精進してまいります。 またのご宿泊を心よりお待ちいたしております。
by A verified traveler
Posted 17 Oct 2024
The property was clean in general but the bathroom in my room had a funky smell to it. I had to keep the fan on all the time.
Comment from Hotel Management
23 Oct 2024 by Receptionist,BUI, Hotel Management
Thank you so much for your kind words and we are so happy to hear you enjoyed our location. We will continue improving our service to offer better service to our customers. We very much appreciate your support of our business and hope to have the honor of hosting you again. Have a great day.
by A verified traveler
Posted 5 Oct 2024
Excellent, clean, convenient, pretty.
Comment from Hotel Management
12 Oct 2024 by Receptionist,BUI, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel . so were happy that you enjoyed your stay. we appreciate your positive feedback about our hotel. We will continue to improve our service so that we can be loved by everyone without being proud of the evaluation we received. Thank you for posting while you are busy. we are looking forward to having you again as a guest in our hotel. our own hospitality awaits your return sometime soon. thank you for understanding and cooperation. Thank you Hotel Wing International Select Ueno Okachimachi Front Desk
by A verified traveler
Posted 25 Sep 2024
Charming location with a market nearby. Not too terribly far from Ueno Park, though not close either. Ueno's proximity to Akihabara was a large part of the draw for me. Room was fine, and the coin laundry a useful amenity. Checking in and out was a good experience.
Comment from Hotel Management
29 Sep 2024 by Receptionist,BUI, Hotel Management
Thank you so much for your kind words and we are so happy to hear you enjoyed our service. We will continue improving our service to offer better service to our customers. We very much appreciate your support of our business and hope to have the honor of hosting you again. Have a great day.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Receptionist,BUI, Hotel Management
Thank you so much for your kind words and we are so happy to hear you enjoyed our location. We will continue improving our service to offer better service to our customers. We very much appreciate your support of our business and hope to have the honor of hosting you again. Have a great day.
by A verified traveler
Posted 14 Sep 2024
Great hotel, very close to ueno park
Comment from Hotel Management
14 Sep 2024 by Front desk:BUI, Hotel Management
Thank you so much for your kind words and we are so happy to hear you enjoyed our location. We will continue improving our service to offer better service to our customers. We very much appreciate your support of our business and hope to have the honor of hosting you again. Have a great day.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Receptionist,BUI, Hotel Management
Thank you so much for your kind words and we are so happy to hear you enjoyed our location. We will continue improving our service to offer better service to our customers. We very much appreciate your support of our business and hope to have the honor of hosting you again. Have a great day.
