Ratings based on 981 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
great location, friendly staff
by A verified traveler
Posted 11 Nov 2024
The room was very small, but everything else was excellent with no issues. The location was great, and the staff were exceptionally helpful.
by A verified traveler
Posted 2 Nov 2024
Friendliest staff, better than other hotels and a bit bigger than competition. I absolutely love it!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by ヴィラフォンテーヌ東京日本橋箱崎 くちこみ担当, Hotel Management
Mehdi 様この度は当ホテルご宿泊いただき、誠にありがとうございます。また、貴重なお時間を割いて評価をいただきましたこと、重ねて御礼申し上げます。素晴らしいお褒めの言葉をいただき、スタッフ一同大変嬉しく思っております。当ホテルは今後も、多くのお客様により快適にお過ごしいただけるよう、ホテル全体で一層のサービス向上に努めてまいります。お客様のまた次回のお越しを心よりお待ち申し上げます。ホテルヴィラフォンテーヌ日本橋箱崎マネージャー
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by ヴィラフォンテーヌ東京日本橋箱崎 くちこみ担当, Hotel Management
Hiroki 様この度は当ホテルご宿泊いただき、誠にありがとうございます。また、貴重なお時間を割いて評価をいただきましたこと、重ねて御礼申し上げます。素晴らしいお褒めの言葉をいただき、スタッフ一同大変嬉しく思っております。当ホテルは今後も、多くのお客様により快適にお過ごしいただけるよう、ホテル全体で一層のサービス向上に努めてまいります。お客様のまた次回のお越しを心よりお待ち申し上げます。ホテルヴィラフォンテーヌ日本橋箱崎マネージャー
by A verified traveler
Posted 20 Oct 2024
Our stay wasn’t horrible, but the beds were uncomfortable and we stayed in the annex which was inconvenient.
The staff was super nice and the amenities were not in the room but in the lobby.
Comment from Hotel Management
22 Oct 2024 by ヴィラフォンテーヌ東京日本橋箱崎 くちこみ担当, Hotel Management
Giam Paolo 様この度はヴィラフォンテーヌ日本橋箱崎店にご宿泊いただき誠にありがとうございます。また、当ホテルについて貴重なご意見を賜りまして、重ねて御礼申し上げます。お部屋に関しまして、お客様に頂いた意見を参考に、より一層サービスの質の向上に努めて参ります。お客様のまたのご宿泊を、スタッフ一同、心よりお待ち申し上げます。ヴィラフォンテーヌ日本橋箱崎マネージャー
by A verified traveler
Posted 20 Oct 2024
Staff were very accommodating. Place is clean and has complete amenities.
Comment from Hotel Management
22 Oct 2024 by ヴィラフォンテーヌ東京日本橋箱崎 くちこみ担当, Hotel Management
Kate 様Thank you very much for staying at Villa Fontaine Nihonbashi Hakozaki.We would like to thank you for your compliments regarding our hotel staff.We will share your comments with our staff and use them as encouragement to further improve our services.We hope that you will use our hotel again if you have business in the area.Villa Fontaine Nihonbashi Hakozakimanager
by A verified traveler
Posted 19 Oct 2024
Complete amenities. Staff are very nice and helpful
Comment from Hotel Management
20 Oct 2024 by ヴィラフォンテーヌ東京日本橋箱崎 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel.We would also like to once again thank you for taking your valuable time to give us your feedback.All of our staff are very happy to receive your wonderful words of praise.Our hotel will continue to strive to further improve our services throughout the hotel so that more and more of our guests can spend their time comfortably.We look forward to welcoming you back next time.Hotel Villa Fontaine Nihonbashi Hakozakimanager
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
19 Oct 2024 by ヴィラフォンテーヌ東京日本橋箱崎 くちこみ担当, Hotel Management
Camille Julienne Miguel 様Thank you very much for staying at our hotel.We would also like to once again thank you for taking your valuable time to give us your feedback.All of our staff are very happy to receive your wonderful words of praise.Our hotel will continue to strive to further improve our services throughout the hotel so that more and more of our guests can spend their time comfortably.We look forward to welcoming you back next time.Hotel Villa Fontaine Nihonbashi Hakozakimanager
by A verified traveler
Posted 15 Oct 2024
Property was amazing for the price. Construction works were ongoing during the stay but barely noticeable. New keycard machines were installed so a slight hiccup here but nothing that the staff couldn't resolve
Comment from Hotel Management
17 Oct 2024 by ヴィラフォンテーヌ東京日本橋箱崎 くちこみ担当, Hotel Management
Connar Richard Merlyn 様Thank you very much for staying at our hotel.We would also like to once again thank you for taking your valuable time to give us your feedback.All of our staff are very happy to receive your wonderful words of praise.Our hotel will continue to strive to further improve our services throughout the hotel so that more and more of our guests can spend their time comfortably.We look forward to welcoming you back next time.Hotel Villa Fontaine Nihonbashi Hakozakimanager
