Ratings based on 970 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Front Office Manager , Hotel Management
Thank you very much for having stayed at The Celestine Tokyo Shiba and rating us kindly. We look forward to welcoming you to The Celestine Tokyo Shiba again in near future.
by A verified traveler from Sakura -city
Posted 28 Dec 2024
Clean and good staff. Room was a little smaller than expected.
Comment from Hotel Management
28 Dec 2024 by Front Office Manager, Hotel Management
Thank you very much for taking the time to review your stay with us at Hotel the Celestine Tokyo Shiba.We are plased to read the positive comments about our hotel staff and clean room.On the other hand, we are sorry to hear that the room you stayed did not meet your expectation. As you may know, Japanese style room is not that big compared to Western standards. We have got several types of rooms, so we would be grateful if you could try a larger room next time. Again, we appreciate for taking your time to review regarding your recent staying at Hotel the Celestine Tokyo Shiba.Sincerely,
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Front Office Manager, Hotel Management
Thank you very much for having chosen Hotel the Celestine Tokyo Shiba as your accommodation in Tokyo.We are very happy to receive 3 stars from you. We constantly strive to serve our guests better. If you have any opinions or suggestions, please let us know anytime. Once again, thank you very much for having stayed at Hotel the Celestine Tokyo Shiba.Sincerely,
by A verified traveler
Posted 23 Dec 2024
Like the VIP lounge area very much!
Comment from Hotel Management
28 Dec 2024 by Front Office Manager., Hotel Management
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with the highest rating.We hope you had a wonderful stay with us, and made a lot of good memories in Tokyo.Once again, we appreciate your generous rating for us.Sincerely,
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Front Office Manager., Hotel Management
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with the highest rating.We hope you had a wonderful stay with us, and made a lot of good memories in Tokyo.Once again, we appreciate your generous rating for us.Sincerely,
by A verified traveler
Posted 21 Dec 2024
Friendly staff, easy check in. Close to many stations & restaurants. Walking distance to Tokyo Tower. Guest lounge was great for an afternoon drink before heading out to dinner. Great buffet breakfast, many western & Japanese choices. Only downside, no laundry onsite. Tip - on Mita subway line use exit A8 as it has an elevator if you have luggage. A10 if you are happy to use stairs.
Comment from Hotel Management
28 Dec 2024 by Front Office Manager, Hotel Management
We would like to take this opportunity to express our gratitude for having stayed with us.Your kind rating encourages us very much. We are delighted to hear that you enjoyed our lounge on 14th floor. There is a coffee machine for 24 hours, apple juice from 7am to 10pm.We also serve free alcohol from 5pm to 8pm, dry snacks from 5pm to 9pm, and Danish bread from 8pm to 9pm. We receive many good reviews about the lounge, also from those who work or study there. Tokyo Tower is 15 minutes away on foot. We are glad that you could enjoy the walk to the tower.Regarding laundry, we do not have coin laundry machines, but we do have laundry service. If you wish to use a coin laundry machine there is a coin laundry shop in walking distance. Once again, thank you very much for you for kind feedback. Sincerely,
by A verified traveler from Brookline
Posted 18 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Front Office Manager., Hotel Management
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with the highest rating.We hope you had a wonderful stay with us, and made a lot of good memories in Tokyo.Once again, we appreciate your generous rating for us.Sincerely,
by A verified traveler from Seoul
Posted 15 Dec 2024
good hotel
Comment from Hotel Management
21 Dec 2024 by Front Office Manager, Hotel Management
Thank you very much for having stayed at The Celestine Tokyo Shiba and rating us kindly. We are delighted that you had a memorable stay at The Celestine Tokyo Shiba. We look forward to welcoming you to The Celestine Tokyo Shiba again in near future.
by A verified traveler
Posted 12 Dec 2024
spacious room and incredible view. The staff is also very nice and professional
Comment from Hotel Management
14 Dec 2024 by Front Office Manager, Hotel Management
We would like to take this opportunity to thank you for having stayed at Hotel the Celestine Tokyo Shiba.We hope you had pleasant experience during your stay. We constantly strive to serve our guests in ways that cater to their needs, and are very happy to hear that our staff was able to leave you such a good impression. If we may, we are very much looking forward to welcoming you back on your future travel to Tokyo.Sincerely,
by A verified traveler
Posted 10 Dec 2024
Really great hotel, particularly for the price. They offered so many amenities that you would normally only expect from very expensive hotels. Our room, while certainly on the smaller side, had an incredible view of the city with Mt. Fuji visible during the day, as well as a well sized and high tech bathroom, a super comfortable bed and a free coffee and tea cabinet. The staff were so welcoming and helped us with many logistics. I don’t know what more you could want from a hotel at this price point!
Comment from Hotel Management
14 Dec 2024 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and giving us the highest rating and very positive comment about your stay. We are very much delighted to hear that nothing disappointed you.We will always try our best to keep our quality of service. Once again, thank you very much. Sincerely,
