Ratings based on 1,501 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 20 Dec 2024
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Hotel Sunroute Plaza Shinjuku, Hotel Management
Thank you for your positive rating. We are delighted to hear that you enjoyed your stay with us.Warm regards,Hotel Sunroute Plaza Shinjuku
by A verified traveler
Posted 20 Dec 2024
Rooms were cosy and well maintained. Close to several amenities and to Shinjuku train station. Would definitely stay here again.
Comment from Hotel Management
20 Dec 2024 by Hotel Sunroute Plaza Shinjuku, Hotel Management
Thank you for your kind words about our cozy rooms and convenient location. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back in the future.
by A verified traveler
Posted 18 Dec 2024
Amazing place to stay in Tokyo! It was quiet, clean, comfy and a perfect landing space for our first time in Japan.
Comment from Hotel Management
19 Dec 2024 by Hotel Sunroute Plaza Shinjuku, Hotel Management
Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our hotel to be quiet, clean, and comfortable. We hope to welcome you back on your next visit to Japan!
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Hotel Sunroute Plaza Shinjuku, Hotel Management
Dear Kevin,Thank you for your positive rating. We are delighted to know you enjoyed your stay with us.Warm regards,Hotel Sunroute Plaza Shinjuku
by A verified traveler
Posted 15 Dec 2024
Beautiful Hotel with attentive friendly staff.
Comment from Hotel Management
16 Dec 2024 by Hotel Sunroute Plaza Shinjuku, Hotel Management
Dear Rosita,Thank you for your kind words about our hotel and staff. We strive to provide a welcoming atmosphere for all our guests, and we're delighted that you enjoyed your stay with us.Sincerely,Hotel Sunroute Plaza Shinjuku
by A verified traveler
Posted 14 Dec 2024
I would recommend the hotel as it is conveniently located and very clean.
Comment from Hotel Management
15 Dec 2024 by ホテルサンルートプラザ新宿, Hotel Management
Thank you very much for your kind recommendation. We are delighted to hear that you enjoyed your stay.Best regards,
by A verified traveler
Posted 14 Dec 2024
We book the room with 23meter sq. It was really spacious. Room was clean and quiet. Love this hotel as it is so convenient. Walking distance to shinjuku train station. I have book for my up coming trip in Jan 2025. OH something happen on my Nov trip. The airport transfer i book through klook supposed to pick us and apparently the driver pick up the wrong group. I went to the recept for help and one of the staff was so helpful that he help us call the agency and managed to settle the problem for us. This coming trip when i go back i will personally go and find him again. Service is fantastic. Thumbs up.
Comment from Hotel Management
14 Dec 2024 by ホテルサンルートプラザ新宿, Hotel Management
Dear Biaw Kok,Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found your room spacious, clean, and quiet, as well as enjoying the convenience of our location near Shinjuku Station. It is heartening to know that our staff provided exceptional assistance during your airport transfer issue, and we truly appreciate your kind words about their service.We look forward to welcoming you back in January 2025 and will ensure that you have another fantastic experience with us. Your continued support means a great deal to our team.Best regards,ホテルサンルートプラザ新宿
by A verified traveler from LÉVIS
Posted 13 Dec 2024
Excellent Stay at Sunroute Hotel Shinjuku!
I recently stayed at Sunroute Hotel Shinjuku and was thoroughly impressed with the experience. The location is unbeatable—just a short walk from Shinjuku Station, making it incredibly convenient for exploring Tokyo. The surrounding area is lively, with plenty of restaurants, shops, and attractions within walking distance.
The staff was warm, professional, and attentive. They went above and beyond to ensure my stay was comfortable, and their English skills were excellent, which made communication seamless.
The room was modern, clean, and well-equipped with thoughtful amenities. Despite being compact (as expected in Tokyo), the space was efficiently designed and very comfortable. The bed and pillows were cozy, and I appreciated the air purifier and ample charging outlets.
Breakfast was a delightful surprise with a mix of Japanese and Western options, catering to all tastes. The quality and variety were impressive, and it was a great way to start the day.
Overall, I highly recommend Sunroute Hotel Shinjuku to anyone looking for a comfortable, convenient, and enjoyable stay in Tokyo. It’s a great value for the service and location, and I wouldn’t hesitate to stay here again!
Comment from Hotel Management
14 Dec 2024 by ホテルサンルートプラザ新宿, Hotel Management
Dear Wasawat,Thank you very much for your kind review and for choosing to stay at Sunroute Hotel Shinjuku. We are thrilled to hear that you enjoyed your experience and found our location convenient for exploring Tokyo. Our staff takes great pride in providing warm and attentive service, and it is wonderful to know that they made a positive impact during your stay.We are pleased that you appreciated the cleanliness and design of your room, as well as the thoughtful amenities provided. It is also gratifying to learn that our breakfast selection met your expectations, offering a delightful start to your day.Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,ホテルサンルートプラザ新宿
