Ratings based on 440 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Grayson
Posted 18 May 2024
Almost perfect
by A verified traveler from Los Angeles
Posted 14 Oct 2023
Far from center, small room, no cleaning of room, very few English words from staff
by A verified traveler
Posted 8 Oct 2023 on Hotels
Stayed this hotel before Covid19, they improved eco-friendly operations without scaring services. The public both is a difference with western style hotels, and a good reason to stay this hotel chain.
by A verified traveler
Miss charge
Posted 2 Aug 2023 on HotelsThey miss charged and required me to pay the balance by wire-transfer and also required me to pay bank charge,too.
The didn’t accept credit card payment on the phone.
I understand I need to pay the balance but This is their fault and why customer have to pay the bank charge.
They too much enforce their rule.
by A verified traveler
Very firm mattress in a great room
Posted 7 Jun 2023 on HotelsA really nice room in a great hotel. The mattress was VERY firm though and took a night to get used to, also had to ask for another pillow. Other than that it was a very lovely room in a well located hotel
by A verified traveler
Posted 9 Apr 2023
Everything was great! Location, price, breakfast. Will use it again for sure.
by A verified traveler
Posted 1 Apr 2023
Good hotel with onsen in quiet neighbourhood. Has a few late night eateries in the area.
Only bad point is that there is only one subway, the Tozai line which can be crowded at certain timings
by A verified traveler
Nice Hotel - Room for Couples
Posted 30 Mar 2023 on HotelsQuick overnight trip during travels. This hotel was very accommodating to hold our luggage while we were 2 hours early from check in time. 30 min walk to nearby mall was great time spent, enjoyed the open suburb neighborhood.
Hotel offers a lot of accommodations that we wished we had more time to use them. Will note that their bed is very firm and their pillows are very flat (not sure if there was an option to get different pillows without paying extra). Room was the most spacious from the other hotels I visited during my stay in Japan.
by A verified traveler
Posted 26 Sep 2022
The hotel is close to a metro station where the train directly connects to near Tokyo station.
by A verified traveler
Posted 14 Aug 2022 on Hotels
