Ratings based on 434 Verified Reviews

4.5 out of 5
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jan 2025
5 out of 5
by A verified traveler

Posted 20 Dec 2024
It is quite convenient transportation and shopping wise. Room is small but clean and adequate. Friendly staff.
5 out of 5
by A verified traveler

Posted 19 Dec 2024
Hotel’s location is very convenient
5 out of 5
by A verified traveler

Posted 18 Dec 2024
Check in was swift and easy with staff members who have great English. Facilities and rooms were clean. Ueno is a great place to experience on foot. Decent value even around Christmas time.
5 out of 5
by A verified traveler

Posted 11 Nov 2024
Close to a key train station being Ueno
5 out of 5
by A verified traveler

Posted 10 Nov 2024
We enjoyed our time here very much with Ueno Station being so close yet the hotel has a quiet and tranquil setting. The staff was so friendly and helpful. Thank you for making our stay so enjoyable!
1 out of 5
by A verified traveler

Posted 27 Oct 2024
No luggage carts. No space in the room to put more than a few pieces of luggage. Desk staff rude. Asked them to call a cab and was suggested to walk instead. Laughable.
4 out of 5
by A verified traveler

Posted 21 Oct 2024
Overall this hotel worked just fine. It’s super close to the Ueno metro station, Uneo park, some nice malls and neighborhoods. The hotel room we stayed in smelled like feet but it could’ve been worse. The carpet was a bit gross and had some brown stains- the desk chair was also stained and looked a bit gross. Rooms are small but I was expecting this. I think they could remove some furniture instead because this takes up so much space and it isn’t that functional. Everyone was friendly and there was free tea in the lobby!
4 out of 5
by A verified traveler

Great location

Posted 3 Oct 2024 on Hotels
Very convenient hotel, once we found where it is in this very large station complex. The room was really small and negotiating where to open bags was a real challenge. However, we are in Tokyo! We were hoping to use their laundry but there are only 2 machines, both of which were in use from when we arrived in the early evening until 9 pm. We therefore had to shelve that idea. Pleasant staff.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Oct 2024
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