Ratings based on 577 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Room and service were great. Washing machines not drying properly. I had to take my clothes to a laundromat to dry them.
Comment from Hotel Management
6 Nov 2024 by kiysomi shirakawa front, Hotel Management
Thank you very much for choosing Hotel Mystays Kiyosumi-Shirakawa out of all the hotels in Japan.All of us at Mystays Kiyosumi Shirakawa are relieved to hear that you were satisfied with your stay at our hotel.We also apologize for the inconvenience caused by the difficulty in drying your laundry in the coin-operated laundry.We hope you will choose Hotel Mystays Kiyosumi-Shirakawa again when you come to Tokyo!Hotel Mystays Kiyosumishirakawa Front Desk
by A verified traveler
Posted 30 Oct 2024
Good location, but no services. No housekeeping, no front desk after 6pm, no changing of towels unless you bring dirty towels to the front desk. No garbage emptied unless you do it yourself. Room was lightly cleaned. Had to reclean bathroom before using it.
Comment from Hotel Management
31 Oct 2024 by ホテルマイステイズ清澄白河 くちこみ担当, Hotel Management
Thank you very much for choosing Hotel Mystays Kiyosumi-Shirakawa out of all the hotels in Japan.We are very sorry for the inconvenience caused by the lack of cleaning services during your stay at our hotel, which has its own business hours.We would also like to apologize again for any inconvenience caused by the lack of cleanliness in your room.We will share this information with our cleaning staff and instruct them again to ensure that this does not happen again in the future.We look forward to welcoming you to the Hotel Mystays Kiyosumi-Shirakawa again when you visit Tokyo.Hotel Mystays Kiyosumishirakawa Front DeskTranslated with DeepL.com (free version)
by A verified traveler
Posted 4 Aug 2024
Comment from Hotel Management
13 Aug 2024 by ホテルマイステイズ清澄白河, Hotel Management
この度はホテルマイステイズ清澄白河をご利用頂きありがとうございました。高評価を頂け大変うれしく思います。これに満足することなくサービス向上に努めて参ります。機会がございましたら次回もご利用頂ければ幸いでございます。ご多忙のところご評価いただきありがとうございました。
by A verified traveler
Posted 2 Jul 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by HOTEL MYSTAYS Kiyosumishirakawa, Hotel Management
Dear guest, Thank you very much for staying at our hotel this time. We are very happy that you were satisfied with your stay. We will continue to strive to improve our services and look forward to having you stay with us again. Thank you very much for your review. HOTEL MYSTAYS Kiyosumishirakawa
by A verified traveler
Posted 25 Jun 2024
Comment from Hotel Management
11 Jul 2024 by HOTEL MYSTAYS Kiyosumishirakawa, Hotel Management
Dear guest, Thank you very much for staying at our hotel this time. We are very happy that you were satisfied with your stay. We will continue to strive to improve our services and look forward to having you stay with us again. Thank you very much for your review. HOTEL MYSTAYS Kiyosumishirakawa
by A verified traveler
Posted 8 Jun 2024
It was really close to the train station and 7/11. Also a quiet and more local part of the city.
Comment from Hotel Management
14 Jun 2024 by Hotel Mystays Kiyosumishirakawa , Hotel Management
Dear Guest, Thank you for staying with us. Our hotel is a 5-minute walk from Kiyosumi Shirakawa Station and a 6-minute walk from 7-Eleven. It is located in a residential area, so it is quiet and safe. There are many cafes and bakeries in the area. You can enjoy both a modern atmosphere and a traditional Japanese downtown atmosphere. It is also convenient to access anywhere in Tokyo. Shibuya Station and Shinjuku Station are about 30 minutes away. We hope you will enjoy your trip using our hotel as a base. We hope you will stay with us again. Thank you for your review.
by A verified traveler
Posted 4 Jun 2024
No house keeping daily and no breakfast
Comment from Hotel Management
7 Jun 2024 by HOTEL MYSTAYS Kiyosumishirakawa, Hotel Management
Dear Guest, Thank you for staying at our hotel. As previously notified, there will be no cleaning during your stay. The cleaning staff will not collect used towels or garbage. If you need to collect anything during your stay, please take it to the front desk or the garbage disposal area yourself. Thank you for your cooperation and understanding. Our hotel does not have a restaurant, so we do not offer breakfast. We apologize for the inconvenience. However, there is a cafe called "IKI" nearby. It is about a 30-second walk from the cafe. We sell meal tickets for the cafe, so you can have breakfast there. We will do our best to make your stay as comfortable as possible, so we look forward to your next stay. Thank you for your review. HOTEL MYSTAYS Kiyosumishirakawa
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Hotel Mystays Kiyosumishirakawa , Hotel Management
Dear guest, Thank you very much for staying at our hotel this time. We are very happy that you were satisfied with your stay. We will continue to strive to improve our services and look forward to having you stay with us again. Thank you very much for your review. HOTEL MYSTAYS Kiyosumishirakawa
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Hotel Mystays Kiyosumishirakawa , Hotel Management
Dear Guest, Thank you very much for staying at our hotel this time. We are very happy that you were satisfied with your stay. We will continue to strive to improve our services and look forward to having you stay with us again. Thank you very much for your review. HOTEL MYSTAYS Kiyosumishirakawa
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Hotel Mystays Kiyosumishirakawa , Hotel Management
Dear Guest, Thank you very much for staying at our hotel this time. We are very happy that you were satisfied with your stay. We will continue to strive to improve our services and look forward to having you stay with us again. Thank you very much for your review. HOTEL MYSTAYS Kiyosumishirakawa
