Ratings based on 960 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The rooms are exactly they appear! The staff is top notch, so helpful and accommodating. Cheers to them!
Comment from Hotel Management
21 Nov 2024 by Hotel Musse Ginza Meitetsu, Hotel Management
Thank you very much for choosing Hotel Musse Ginza Meitetsu. We would also like to thank you again for taking time out of your busy schedule to write this message. Thank you very much for your many compliments. We are very happy to hear that you had a pleasant stay with us. We look forward to seeing you again in the future.
by A verified traveler from Las vegas
Posted 19 Nov 2024
Pros: Staff was great and helpful. Property very clean. Convenient location. Cons: small rooms, uncomfortable beds and pillows, no gym or any facilities. Only two lifts, that always stopped on two. During peak times, it takes a while for the elevator. Tip is to go to the second floor to take the elevator instead of first floor.
Comment from Hotel Management
20 Nov 2024 by Hotel Musse Ginza Meitetsu, Hotel Management
Thank you very much for choosing Hotel Musse Ginza Meitetsu as your vacation. Also, we appreciate for sharing us your review.We are grateful to read your positive comments. About the elevator,We are sorry for the inconvenience.We hope to welcome you back in the future.
by A verified traveler
Posted 19 Nov 2024
Hotel is great value for money given its location. We noticed a great amount of dust around our room (behind the couch and on shelves) that doesn’t help when you’re both allergic to dust. Quality of the room does lack a little bit.
Comment from Hotel Management
21 Nov 2024 by Hotel Musse Ginza Meitetsu, Hotel Management
Thank you very much for choosing Hotel Musset Ginza Meitetsu. We would also like to thank you again for taking time out of your busy schedule to write this message. We sincerely apologize for the inconvenience. We will pay more attention to cleaning to prevent similar deficiencies from occurring again in the future, and we will strive to create a hotel where our guests can spend their time comfortably. We will take your kind words as encouragement to continue our efforts to improve our services. We hope that you will have another opportunity to visit our hotel. All of our staff look forward to serving you again.
by A verified traveler
Posted 19 Nov 2024
Really good location, clean & friendly staff
Comment from Hotel Management
21 Nov 2024 by Hotel Musse Ginza Meitetsu, Hotel Management
Thank you very much for visiting the Hotel Musse Ginza Meitetsu. Also, we appreciate for sharing us your review. It is a great honor for us to receive your very kind words of praise that you had a wonderful time at the hotel. We are very pleased to see that you had a pleasant stay with us. Thank you once again and we hope to see you again.
by A verified traveler
Posted 18 Nov 2024
The breakfast buffet was delicious and the rooms were very clean although on the smaller side. The location was good and close to the main shopping district in Ginza.
Comment from Hotel Management
21 Nov 2024 by Hotel Musse Ginza Meitetsu, Hotel Management
Thank you very much for staying at Hotel Musset Ginza Meitetsu.We are also very grateful for your valuable message despite your busy schedule.Thank you for your compliments on the breakfast. We will work harder and improve our service to our guests.We are sorry that you are not satisfied with the size of the room. The hotel has other room types for you to choose from.Looking forward to serving you again.
by A verified traveler
Posted 18 Nov 2024
Super helpful staff; great location. And a 7-11 for whatever you need right next door.
Comment from Hotel Management
21 Nov 2024 by Hotel Musset Ginza Meitetsu, Hotel Management
Thank you very much for staying at Hotel Musset Ginza Meitetsu. We are relieved to hear that you were satisfied with your stay. We hope you will visit our hotel again when you come to Tokyo. Our staff looks forward to serving you soon.
by A verified traveler
Posted 15 Nov 2024
I liked the Japanese style bathroom. But did not like that the sink was in the bedroom.
Comment from Hotel Management
17 Nov 2024 by Hotel Musse Ginza Meitetsu, Hotel Management
Thank you very much for choosing Hotel Musse Ginza Meitetsu as your vacation. Also, we appreciate for sharing us your review. We are very pleased to see that you had a pleasant stay with us. It has been a pleasure hosting you as our guest. On the other hand, we regret to hear that we did not meet your expectations of the sink. We are sorry for making you uncomfortable feeling. Lastly, thank you for your feedback. We hope to welcome you back in the future.
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 13 Nov 2024
simple but clean and good facilities with great location
Comment from Hotel Management
14 Nov 2024 by Hotel Musse Ginza Meitetsu shibata, Hotel Management
We would like to thank you for your recent stay at Hotel Musse Ginza Meitetsu and sharing us your review. I am glad that you had a relaxing time during your stay.Lastly, thank you for your feedback.
