Ratings based on 950 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Only stayed for 12 hours due to next day flight, however the hotel is clean and good. Few restaurant and supermarket nearby . Love the shuttle bus system, except wish the shuttle bus stop at all Terminals coz I have to take the bus from Terminal 2 to Terminal 1 to get on hotel shuttle. They also provide free drinks and bread roll which is handy as we have to leave hotel at 6am.
by A verified traveler
Posted 18 Nov 2024
Ideal if more frequent shuttle schedules
to run between terminal 3 and hotel are
available !
Comment from Hotel Management
19 Nov 2024 by Hotel JAL City Haneda Tokyo WESTWING Frontdesk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. We would also like to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future.We look forward to welcoming you again.
by A verified traveler
Posted 15 Nov 2024
Close to airport, friendly staff, clean and tidy
Comment from Hotel Management
17 Nov 2024 by Front Reception, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo West Wing.We appreciate you posting reviews to us.We were happy to read your comments.We will continue our effort to provide the best service for our guests.Our warm hospitality awaits your return sometime soon.
by A verified traveler
Posted 15 Nov 2024
Double bed for a couple
Comment from Hotel Management
17 Nov 2024 by Front Reception, Hotel Management
Thank you for staying at Hotel JAL City Haneda Tokyo West Wing.We appreciate you posting reviews to us.We were happy to read your comments.We will continue our effort to provide the best service for our guests.Our warm hospitality awaits your return sometime soon.
by A verified traveler
Posted 13 Nov 2024
Extremely comfortable beds!
Comment from Hotel Management
13 Nov 2024 by Hotel JAL City Haneda Tokyo WESTWING Front Desk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. We would also like to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future.We look forward to welcoming you again.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by ホテルJALシティ羽田 東京ウエストウイング フロント, Hotel Management
この度はホテルJALシティ羽田 東京ウエストウイングにご宿泊いただき、誠にありがとうございます。 また、貴重なお時間を頂きまして口コミ投稿へご協力いただき、重ねて御礼申し上げます。この度のご滞在がご希望に添えましたようで、大変嬉しく存じます。 今後もご満足いただけるようサービスの改善、向上に努めてまいりますので、また羽田周辺へお越しの際はぜひ当ホテルをご利用いただければ幸いでございます。お客様のまたのご来館をスタッフ一同、心よりお待ち申し上げております。
by A verified traveler
Posted 7 Nov 2024
The hotel is cozy (although on the smaller size) but very conveniently located if you’re landing in HND and need to rest before heading heart of Tokyo area.
Breakfast option is convenient (offered at the other JAL hotel building nearby).
Overall, great experience!
Comment from Hotel Management
9 Nov 2024 by Hotel JAL City Haneda Tokyo WESTWING Front Desk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. We would also like to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay with us met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future.We look forward to welcoming you back to our hotel again.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Hotel JAL City Haneda Tokyo WESTWING Frontdesk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. We would also like to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future.We look forward to welcoming you back to our hotel again.
by A verified traveler from culver city
Posted 4 Nov 2024
It was good location.
Comment from Hotel Management
4 Nov 2024 by Hotel JAL City Haneda Tokyo WESTWING Frontdesk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. We would also like to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay at our hotel met your expectations. We will continue to strive to improve our services to your satisfaction, and we hope you will visit us again when you are in the Haneda area.We look forward to welcoming you again.
by A verified traveler
Posted 1 Nov 2024
Helpful staff and very clean room
Comment from Hotel Management
3 Nov 2024 by Hotel JAL City Haneda Tokyo WESTWING Frontdesk, Hotel Management
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. We would also like to thank you for taking the time to write a review of our hotel.We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future.We look forward to welcoming you again.
