Ratings based on 581 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Parkland
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Reception Manager, Hotel Management
We would like to thank you for choosing to stay at Hotel GrandBach Tokyo Ginza from among the many hotels available.We would also like to thank you again for taking time out of your busy schedule to provide us with your valuable feedback.We are very honored to receive your high evaluation.We will share your comments with our team and strive to further improve our services.We look forward to welcoming you again.Hotel GrandBach Tokyo GinzaReception Manager
by A verified traveler
Posted 30 Dec 2024
Very good
Comment from Hotel Management
31 Dec 2024 by Reception Manager, Hotel Management
Thank you very much for staying at Hotel GrandBach Tokyo Ginza.We would also like to thank you again for taking the time to write this review in the midst of your busy schedule.We are very honored to receive your high evaluation.We will share your comments with our team and strive to further improve our services.We look forward to welcoming you again.Hotel GrandBach Tokyo GinzaReception Manager
by A verified traveler
Posted 28 Dec 2024
The staff are very helpful. The hotel is clean and at a convenient location.
Comment from Hotel Management
31 Dec 2024 by Reception Manager, Hotel Management
We would like to thank you for choosing to stay at Hotel GrandBach Tokyo Ginza from among the many hotels available.We would also like to thank you again for taking time out of your busy schedule to provide us with your valuable feedback.We are very honored to receive your compliments on our location and facilities as well as on the service provided by our staff.We will share your kind words with our team to further improve our services.We look forward to welcoming you again.Hotel GrandBach Tokyo GinzaReception Manager
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Reception Manager, Hotel Management
We would like to thank you for choosing to stay at Hotel GrandBach Tokyo Ginza from among the many hotels available.We would also like to thank you again for taking time out of your busy schedule to provide us with your valuable feedback.We will share your comments with our team and strive to further improve our services.We look forward to welcoming you again.Hotel GrandBach Tokyo GinzaReception Manager
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Reception Manager, Hotel Management
We would like to thank you for choosing to stay at Hotel GrandBach Tokyo Ginza from among the many hotels available.We would also like to thank you again for taking time out of your busy schedule to provide us with your valuable feedback.We are very honored to receive your high evaluation.We will share your comments with our team and strive to further improve our services.We look forward to welcoming you again.Hotel GrandBach Tokyo GinzaReception Manager
by A verified traveler
Posted 20 Dec 2024
The location is really what puts this property on next tier. The room itself and the amenities are all pretty standard for Tokyo but if you like staying in Ginza for a Tokyo visit, there's no better value.
Comment from Hotel Management
22 Dec 2024 by Reception Manager, Hotel Management
We would like to thank you for choosing to stay at Hotel GrandBach Tokyo Ginza from among the many hotels available.We would also like to thank you again for taking time out of your busy schedule to provide us with your valuable feedback.We are very honored to receive your compliments on our location and facilities.We will share your kind words with our team to further improve our services.We look forward to welcoming you again.Hotel GrandBach Tokyo GinzaReception Manager
by A verified traveler
Posted 20 Dec 2024
The room was comfortable overall.
Comment from Hotel Management
22 Dec 2024 by Reception Manager, Hotel Management
Thank you very much for choosing to stay at Hotel GrandBach Tokyo Ginza from among many hotels and for taking time out of your busy schedule to provide us with your valuable feedback.We are very honored to receive your compliments about our facilities.We will share your kind words with our team to further improve our services.We look forward to welcoming you again.Hotel GrandBach Tokyo GinzaReception Manager
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Reception Manager, Hotel Management
We would like to thank you for choosing to stay at Hotel GrandBach Tokyo Ginza from among the many hotels available.We would also like to thank you again for taking time out of your busy schedule to provide us with your valuable feedback.We are very honored to receive your high evaluation.We will share your comments with our team and strive to further improve our services.We look forward to welcoming you again.Hotel GrandBach Tokyo GinzaReception Manager
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Reception Manager, Hotel Management
Thank you for choosing Hotel GrandBach Tokyo Ginza. We greatly appreciate your rating and are happy to know you enjoyed your stay overall. We look forward to welcoming you again soon. Sincerely,
by A verified traveler from Oakland Twp.
Posted 11 Dec 2024
Location was very good. The room was spacious and very clean. The front desk staff was very average or below average
Comment from Hotel Management
12 Dec 2024 by Reception Manager, Hotel Management
Thank you for choosing Hotel GrandBach Tokyo Ginza as there are many hotels in Tokyo. We appreciate your valuable review and the time you have taken for this. It is our pleasure to know you enjoyed your room. We apologize that our staff's customer service was not meeting the standard you expected. We take your comments seriously, and we all will strive to improve our services to prevent the same occurrence in the future. We look forward to seeing you again soon. Sincerely, Hotel GrandBach Tokyo Ginza
