Ratings based on 931 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Love the area
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Nice!
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Dear Stephen R.Thank you very much for staying here at Hotel Gracery Ginza.We hope you had a splendid holiday.Our hotel is also conveniently located near the subway and JR Shimbashi and Yurakucho stations for sightseeing and other activities.We will continue to strive to maintain the accommodation space loved by all of our customers.We look forward to seeing you again soon.Best regards,Hotel Manager
by A verified traveler
Posted 14 Nov 2024
Facility had everything we needed, great location with things close by. Typical Tokyo hotel, small and needs updating
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Dear LilyThank you very much for coming to Hotel Gracery Ginza.We are extremely honored to receive your full-score review for your stay here with us this time.We will continue to make every effort to provide our customers with a warm hospitality service to ensure the comfort of them on their next trip. We hope you will consider staying with us again.Best regards,Hotel Manager
by A verified traveler
Posted 13 Nov 2024
Overall, a good location and the room was nice and well kept, hotel staff was friendly and helped us with storing our luggage as well.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Dear GodvinThank you very much for choosing to stay at Hotel Gracery Ginza. We are delighted to hear that you enjoyed your stay with us. Your kind words are a great source of encouragement for all of us.We will continue to make every effort to provide you with a pleasant stay and look forward to welcoming you again. Best regards,Hotel Manager
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Loved the hotel’s location. Very convenient and walkable to everywhere in Gonzales Didyrict.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Dear StevenThank you very much for staying here at Hotel Gracery Ginza.Our hotel is also conveniently located near the subway and JR Shimbashi and Yurakucho stations for sightseeing and other activities.We will continue to strive to maintain the accommodation space loved by all of our customers.We look forward to seeing you again soon.Best regards,Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Great for a short stay. There are many shopping and dining options
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Dear LaReinaThank you very much for staying at Hotel Gracery Ginza. Thank you also for taking the time to leave your feedbackWe are very honoured to receive your compliments on our location.All of our staff will continue to strive to provide not only a good location and convenience, but also a more comfortable and relaxing accommodation for all our guests.We look forward to seeing you again.Best regards,Hotel Manager
by A verified traveler from Costa mesa
Posted 8 Nov 2024
The hotel was nice and clean. The staff was great but the rooms are small.the beds are small.
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Dear jasonThank you very much for choosing to stay at Hotel Gracery Ginza.We are delighted to hear that you found our hotel clean and appreciated the efforts of our staff.We understand that the size of the rooms and beds did not fully meet your expectations. We do offer a variety of room types, and we would be happy to assist you in selecting a more spacious option for your next visit to ensure greater comfort.Our entire team remains committed to providing all our guests with comfort and peace of mind. We would be delighted if you choose our hotel again when your travels bring you back to Ginza.Sincerely yours,Hotel Manager
by A verified traveler
Posted 7 Nov 2024
Great hotel, the room is on the smaller side however there were many amenities provided by the hotel, great location, and the staff are friendly and helpful with easy checkin.
Comment from Hotel Management
12 Nov 2024 by Manager, Hotel Management
Dear NhiThank you very much for coming to Hotel Gracery Ginza. We are extremely honored to receive your full-score review for your stay here with us.We will continue to strive to provide a service and space where you can relax and refresh yourself away from the hustle and bustle of daily life.We sincerely hope that you will stay here again on your next trip.Best regards,Hotel Manager
