Ratings based on 96 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
20 Nov 2024 by HotelComfact, Hotel Management
この度は当館をご利用いただきありがとうございました。またお忙しい中、レビューをご投稿いただきありがとうございます。またのご来館を心よりお待ちしております。
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
6 Nov 2024 by HotelComfact, Hotel Management
この度は当館をご利用いただきありがとうございました。またお忙しい中、レビューをご投稿いただきありがとうございますまたのご来館を心よりお待ちしております。
by A verified traveler
Posted 11 Oct 2024
Friendly and helpful staff
Comment from Hotel Management
19 Oct 2024 by HotelComfact, Hotel Management
Thank you for using our hotel this time. Thank you for taking the time to leave a review. We are very happy that you had a comfortable stay. We hope you will come back to our hotel if you have the opportunity. We look forward to welcoming you again.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
21 Sep 2024 by HotelComfact, Hotel Management
Thank you for choosing our hotel. Thank you also for taking time out of your busy schedule to write a review. We look forward to welcoming you back to the hotel.
by A verified traveler
Posted 20 May 2024
Friendly, clean
Comment from Hotel Management
3 Jun 2024 by ホテルコンファクト フロント, Hotel Management
この度はお忙しい中、当館の口コミにご協力いただきまして誠にありがとうございます。お客様の貴重なご意見を参考に、更なるサービスの向上に努めてまいります。また、ご機会がございましたら、当館を何卒よろしくお願いいたします。
by A verified traveler
Posted 1 Feb 2023 on Hotels
Booked too fast and didn’t notice it was a smoking room which was not nice and very bad. The room carpet was dirty in between floor and wall, but everything else was okay. Receptionist wasn’t really bilingual and not rude but not friendly either.
by A verified traveler
Posted 16 Sep 2019
First of all, THIS HOTEL USES FLAT SHEET UNDER THE QUILT instead of duvet cover! You can see stain, blood and lipstick on the quilt. This is really unacceptable for a hotel with this price tag. Second, THIS HOTEL LOCATES NEXT TO A FUNERAL PARLOUR, with corpse storage service inside the parlor. The society is abnormally quiet. The acoustic insulation is kinda poor with knocking and hammering sound at midnight. The air conditioning is great, however a noisy cracking sound often bursts out from false ceiling, probably from the refrigerant pipes, which makes sleeping quality poor. There is a window with translucent coating. Do not open it, because its facing to the adjacent funeral parlor. There is a blue LED feature light (cant turn off, can only dim) installed on window sill. Wonder oif the light portal is some sort of chinese "feng shui" setup. Overall, the atmosphere is really creepy, do not book this hotel if you have any worries. This hotel is run by a chinese corporation, targeting mainland customer. Dont expect the service is as polite as japanese. Therefore the service is kind of replusive for any other foreigners and domestic japanese visitors. However, apart from its creepyness, the room is nice, clean and functional. The amenities are okay but not comparable to other hotels in tokyo with same price tag.
by A verified traveler
Posted 27 Aug 2019 on Hotels
Comment from Hotel Management
5 Sep 2019 by 宮崎, Hotel Management
この度は当館にご宿泊頂きまして、誠にありがとうございます。
お客様にご満足いただけたようで、私どももうれしい限りでございます。
お客様のまたのお越しをスタッフ一同、心よりお待ちいたしております。
by A verified traveler
Posted 6 Jul 2019
The property was great value, the bed was very comfortable, the room was well appointed. The location was also good although further from the main Ueno station that I expected at around a 15 minute walk. It was also very quiet, the air conditioning and the water pressure in the shower was good. I did not think the cleaning was up to standard with stains on the bed cover, marks on the mirror and TV screen. Also hairs in the bathroom floor from the previous guest. The staff were friendly and helpful although their English was not very good.
Comment from Hotel Management
8 Jul 2019 by Gao, Hotel Management
Thank you for your comments and staying with us. Look forward to welcoming you back.
by A verified traveler
New favorite for Ueno
Posted 15 May 2019 on HotelsGreat hotel - nicer than many I have stayed at in the area.
Comment from Hotel Management
16 May 2019 by Gao, Hotel Management
Thanks for staying with Hotel Comfact !
