Ratings based on 970 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Hospitality exceeds! Best hotel in Tokyo
by A verified traveler
Posted 13 Nov 2024
The hotel was fabulous and the staff were exceptional 👌
by A verified traveler from Fort Wayne
Posted 13 Nov 2024
This hotel is excellent. The customer service is top notch. I highly recommend it.
by A verified traveler
Posted 11 Nov 2024
Amazing and beautiful. Me and my girlfriend really enjoyed our stay.
Would come again
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 2 Nov 2024
The garden on the property and interior decorations were fantastic, and the osmanthus scented fog was a unique experience. The service was excellent, and we had a great time.
by A verified traveler
Posted 2 Nov 2024
The grounds are beautiful and the staff is very helpful. This is my second stay and I don’t think any other hotel compares. Great experience.
by A verified traveler
Posted 2 Nov 2024
This place is not just a hotel, it's an experience!
This is the most beautiful hotel we've ever stayed in. The inside is amazingly decorated and spotless. As for outside, they have a sprawling gardens complete with koi pond, and waterfalls. They light the gardens and whole park at night. They also cover the park with mist at regular intervals. The staff are the nicest and curteous staff we have ever come across.
by A verified traveler
Posted 31 Oct 2024
The most beautiful hotel and gardens I’ve ever stayed in !
