Ratings based on 89 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Eh!
Posted 24 Jun 2024 on HotelsI stayed at this hotel with my family of 5 for 5 nights recently (June 2024) . The room was spacious & comfortable for the 5 of us. My husband and I + 3 teenage boys. It was a unique hotel as it was 1 room per floor. We had the room with a double bunk + 2 bed paddings on the floor = 6 beds.
The Cons - The hotel is located about 25-30mins by train, some tourist sites you may have to take 2 trains. Which was kind of a hassle bc if you wanted to stay at Shibuya or Shinjuku late at night or travel to the countryside your trek back home is quite far.
This location is quite dead, not much to see/do - you will definitely have to train outside of the area.
I chose this place so my kids can have their own beds BUT the actual beds were rock hard, the pillows were bricks, and the bed padding on the floors were about 2 inches of soft foam on tiled floors = hard as a rock. Being jetlagged and not wanting to waste any precious time, it was difficult with not being able to sleep well.
The Pros - The staff was great, very respectable and greeted us each time we came in and out of the hotel.
There's a Lawson and 7-11 less than 1/2 a block in each direction of the hotel.
There's a train station less than a block away.
There's little restaurants scattered around the hotel.
All in all, since this was our first trip to Japan, I dont think I will stay at this location in future, as it's far from the sightseeing and our rest/sleep was horrible.
Comment from Hotel Management
24 Jun 2024 by KC, Hotel Management
Thank you for letting us serve you.Sorry for the inconveniences occurred.We will be expecting to serve you next time.
by A verified traveler
Posted 20 May 2024 on Hotels
by A verified traveler
Posted 21 Apr 2024
Awesome stay! very clean and great facilities for a long stay. Five stars!
Comment from Hotel Management
17 May 2024 by KC, Hotel Management
Thank you so much for letting us serve you.We will be expecting to serve you next time.
by A verified traveler
Best family friendly hotel
Posted 13 Apr 2024 on HotelsThe best hotel for our family. Comfy beds and spacious for us to spread out after a long day of exploring Tokyo. We had the entire floor to ourselves for the room we booked. Amenities and appliances worked great along with enough dishes, utensils, and cutlery to chop fruits and veggies. Conveniently near 7-11, Lawson’s, and Family Mart. Very close to the subway also. Staff were always friendly and respectful. They were especially helpful with luggage storage after 10am check-out time when we had another seven hours to kill. We can’t wait to come back!
Comment from Hotel Management
14 Apr 2024 by KC, Hotel Management
Thank you so much for the compliments. We will be expecting to serve you next time.
by A verified traveler
Lovely home away from home
Posted 11 Apr 2024 on HotelsExcellent choice for our family with 4 kids! Staff were professional and courteous, always greeting us with a warm smile to welcome us back from a long day out. Spacious, clean, and in a great location! Near several combini stores for snacks, water, and a quick bite. Close proximity to the metro Z line that connected all over Tokyo. Also, convenient was the T-CAT station that is a hub for limousine bus and taxi stand to get to/from the airports. Bonus is Hakozaki park behind our block that has a swing set and play area to get the wiggles out. We were lucky to capture beautiful Sakura photos there during our stay. Would highly recommend this place as a home away from home.
Comment from Hotel Management
14 Apr 2024 by KC, Hotel Management
Thank you so much for the beautiful word. We are pleased to hear that you had a wonderful time with us. We will be waiting forward to see you next time.
by A verified traveler
Posted 26 Mar 2024
We liked our stay. Had a W/D.
Comment from Hotel Management
14 Apr 2024 by KC, Hotel Management
Thank you so much for letting us serve you.We will be expecting you next time.
by A verified traveler
Posted 3 Mar 2024
We stayed twice in Hotel Axas in our trip to Japan. Location is very convenience to/ from airport using TCAT limousine bus and go around Tokyo using metro from TCAT building. TCAT building is just 2 minutes walk from the hotel and good restaurant in and around that building. There are local grocery store just a block away to buy vegetables and fruit. Hotel room was very clean and having a kitchen helped us a lot as my wife is Vegan and we able to cook easily with facilities provided in the room. Washer and Dryer was very handy. I recommend hotel Axas to anyone planning to visit Tokyo and need a quite place with convenience access around the city.
Comment from Hotel Management
11 Mar 2024 by Front Desk Manisha, Hotel Management
Thank you for sharing your experience! It sounds like Hotel Axas Nihonbashi was the perfect choice for your trip to Tokyo, especially with its convenient location, clean rooms, and helpful amenities like the kitchen and washer/dryer. We're glad to hear that you had a pleasant stay and appreciate your recommendation. We hope to welcome you back again in the future!
by A verified traveler
Posted 19 Feb 2024 on Hotels
by A verified traveler
Posted 18 Feb 2024
I had stayed here before and it is a decent hotel that gives you the basic. The good things are the laundry machine and kitchen available in each room. It is basically a small Short term rental apartment.
What makes the low score this time was the behaved of the female reception. She was speaking Japanese on the phone to me which made the instruction very unclear. When I came down to the reception and asked her to speak in English (which I know she can as she did to me in the past), and suddenly she got angry and impatient and said i don’t speak English in Japanese. But her English came out when she started to talk and answer faster and then at the end she was speaking English to me.
I don’t think any service staff can put an angry conversation with customer especially in Japan. Her attitude is not acceptable and the fact she lied about not understanding English is horrible.
Comment from Hotel Management
18 Feb 2024 by KC, Hotel Management
Dear Yee,Thank you so much for letting us serve you time and again.Thank you for the message , pointing our shortcomings, we will improve on it.We deeply apologize the inconvenience occurred this time. We will be expecting to serve you next time.Regards,KC
by A verified traveler
Posted 18 Feb 2024
