Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 13 Nov 2024
They charged me twice
Comment from Hotel Management
14 Nov 2024 by Hilton Tokyo, Hotel Management
Dear Adrián,Thank you so much for taking the time to leave us a review - every review is very valuable.Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the double charge. This is not the experience we aim to provide our guests. Please reach out to our Reservation team directly, and we will work to resolve this issue promptly. While extending our apologies for this inconvenience, we hope that you will consider to come back to our hotel again. Please do let us know if we can be of any assistance.
by A verified traveler
Posted 10 Nov 2024
Excellent hotel great service
Comment from Hotel Management
18 Nov 2024 by Hilton Tokyo, Hotel Management
Dear Tom,Warm greetings from Hilton Tokyo. Thank you very much for taking the time to provide us your feedback.We are delighted to hear that you enjoyed your stay and found our service to be excellent.We strive to provide a great experience for all our guests, and your positive comments are greatly appreciated. We hope to welcome you back soon.
by A verified traveler
Posted 10 Nov 2024
Excellent hotel
Comment from Hotel Management
18 Nov 2024 by Hilton Tokyo, Hotel Management
Dear Tom,Warm greetings from Hilton Tokyo. Thank you very much for taking the time to provide us your feedback.We are thrilled to hear that you enjoyed your stay at our hotel.We strive to provide an excellent experience for all our guests, and it's incredibly rewarding to know that our efforts were appreciated.We hope to welcome you back to our hotel soon.
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 6 Oct 2024
Shuttle to the train station. Good friendly staff and lots of choices for breakfast buffet
by A verified traveler from Bay City
Posted 4 Oct 2024
I ate at the grill on 2nd floor. Both food & service were excellent! Also the breakfast had so many options!
Comment from Hotel Management
8 Oct 2024 by Hilton Tokyo, Hotel Management
Dear Craig、Bay City,Thank you for staying at Hilton Tokyo and writing us valuable feedback.We are glad to hear that you enjoyed service and dining experience.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.
by A verified traveler
Posted 4 Oct 2024
All around excellent property. Afternoon teas are something to behold!
Comment from Hotel Management
8 Oct 2024 by Hilton Tokyo, Hotel Management
Dear Matthew,Thank you for staying at Hilton Tokyo and writing us valuable feedback.We are delighted to hear that you enjoyed afternoon tea.We hope to have the pleasure of welcoming you back again in the future.
by A verified traveler
Posted 29 Sep 2024
Excellent hotel. Stayed 5 nights. Very convinient
Comment from Hotel Management
8 Oct 2024 by Hilton Tokyo, Hotel Management
Dear Keith,Thank you for staying at Hilton Tokyo.It is always a great pleasure to receive such positive feedback.We hope to have the pleasure of welcoming you back again in the future.
