Ratings based on 1,546 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
I can’t wait to return to this hotel. Staff were amazing. The food was amazing. The amenities were amazing and it’s just a short trip to the Disney resorts.
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 23 Dec 2024
This hotel is great but the staff are next level. Special shout out to Philip from the baggage services who was so friendly and when he saw me in the elevator with my cases I was leaving with them he took them from me and had a nice chat.
Hotel in general is nice, we had the executive room which is also really useful but 2 things I would improve
1) should be a seperate check in desk for executive rooms
2) should have soft drinks in cans to take out to your room.
Comment from Hotel Management
26 Dec 2024 by Hilton Tokyo Bay, Hotel Management
Dear Anthony,Thank you for staying at Hilton Tokyo Bay and writing us valuable feedback.We are thrilled to hear that you enjoyed your stay and that our staff, especially Philip, made a positive impression on you. We pride ourselves on providing exceptional service, and it’s great to know that he went above and beyond to assist you.We appreciate your feedback regarding the check-in process for executive rooms and the availability of soft drinks. Your suggestions are valuable to us, and we will certainly take them into consideration as we strive to enhance our guest experience.Thank you once again for your kind words. We hope to welcome you back soon!
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 22 Dec 2024
Excellent customer service and it was great to have a convinience store within the premise.
Comment from Hotel Management
26 Dec 2024 by Hilton Tokyo Bay, Hotel Management
Dear Chin Ann Herbert,Warm greetings from Hilton Tokyo Bay, and thank you very much for taking the time to comment.We are thrilled to hear that you enjoyed our excellent customer service and found the convenience store on-site to be beneficial. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay!
by A verified traveler
Posted 22 Dec 2024
Price point did not match the quality of room. Tv was outdated and had limited channels. Beds were uncomfortable, magical floor was not so magical. My kid found the room safe more magical
Comment from Hotel Management
25 Dec 2024 by Hilton Tokyo Bay, Hotel Management
Dear alexandra,Thank you for staying with us at Hilton Tokyo Bay during this festive season.We sincerely apologize that your experience did not meet your expectations. We understand how important comfort and quality are during your stay. Your comments regarding the TV and bed comfort have been noted, and we will address these issues with our team to ensure improvements are made. We appreciate your insights and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 16 Dec 2024
Very close to the Disney monorail as it was right beside of Disney's properties. The staff were amazing from arrival and knew flawless English. Our room was ready early, so we were able to have our bags delivered straight there from the airport motorcoach. The bar was excellent with food and drinks in line with USA pricing. The Lawson was an amazing option for late night snacking when returning from the parks. The room itself was large with a great view of the parks and fireworks. We also stayed a night at the Disneyland Hotel and wish we had saved the extra money and stayed here for the night. Amazing property with amazing facilities, staff, food, and cleanliness. Will be returning here even when not visiting the parks.
Comment from Hotel Management
26 Dec 2024 by Hilton Tokyo Bay, Hotel Management
Dear Doug,Warm greetings from Hilton Tokyo Bay and thank you very much for taking the time to comment.We are thrilled to hear that you enjoyed your stay and found our location convenient for accessing the Disney monorail. It's great to know that our staff made a positive impression with their service and language skills.We're glad that your room was ready early and that you could settle in comfortably after your journey. It's also fantastic to hear that you enjoyed the bar and found the Lawson convenient for late-night snacks.Your compliments about the room size, view, and overall cleanliness mean a lot to us. We strive to provide a memorable experience for all our guests, and it’s rewarding to know we succeeded during your visit.We look forward to welcoming you back, whether for a park visit or just to enjoy our facilities. Thank you again for your kind words!
by A verified traveler from Singapore
Posted 15 Dec 2024
Its a nice quiet and safe hotel in the bay area. The shutter bus was very efficient and efficient
Comment from Hotel Management
16 Dec 2024 by Hilton Tokyo Bay, Hotel Management
Dear John、Singapore,Thank you for staying at Hilton Tokyo Bay and writing us valuable feedback.We're delighted to hear that you enjoyed your stay and found our hotel to be quiet and safe. It's great to know that you appreciated the efficiency of our shuttle bus service as well. We hope to welcome you back for another pleasant experience in the future!
by A verified traveler
Posted 14 Dec 2024
Though the facade of the hotel looks a bit dated, the interior of the room and bathroom looks renovated and is clean. Beautiful sea view from the room that we are staying in.
Comment from Hotel Management
16 Dec 2024 by Hilton Tokyo Bay, Hotel Management
Dear Hwee Fang Charlotte,Warm greetings from Hilton Tokyo Bay, and thank you very much for taking the time to comment.We’re glad to hear that you enjoyed the renovated interiors and found everything clean. It's wonderful to know that you appreciated the beautiful sea view from your room. We hope to welcome you back for another stay in the future!
