Ratings based on 963 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from LINDFIELD
Posted 29 Dec 2024
This hotel provides everything anyone would desire from a hotel. It is conveniently located from Tokyo and is close to all amenities including shops & transport. The room is clean and comfortable with enough space for large luggages. The staff members are courteous and helpful in addressing our needs. Highly recommended.
by A verified traveler
Posted 28 Dec 2024
Close to train and subway station. Also close to tokyo tower. Enough food options and convenient stores near by
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
25 Dec 2024 by ホテルマイステイズプレミア浜松町 くちこみ担当, Hotel Management
Thank you very much for choosing Hotel Mystays Premier Hamamatsucho from among many hotels in Japan.We are honored that you gave us such a high evaluation of your stay with us.Our hotel is located in a convenient location for easy access to the sightseeing spots in Tokyo, and we are very pleased to hear that our guests are very satisfied with our hotel.Even those who do not usually use trains in Tokyo can easily visit our hotel because there is no train transfer to the airport.If you ever stop by Hamamatsucho again, we hope you will consider our hotel.All of our staff look forward to serving you.Hotel Mystays Premier HamamatsuchoFront Desk
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
24 Dec 2024 by ホテルマイステイズプレミア浜松町 くちこみ担当, Hotel Management
Thank you very much for choosing Hotel Mystays Premier Hamamatsucho out of all the hotels in Japan.We are honored that you gave us a perfect score for your stay with us.We will continue to make every effort to provide you with services that will satisfy you.We are planning to organize some seasonal events at the hotel during limited periods only.We will be offering cute candies, sweets, and other small treats that are appropriate for the season, so we recommend staying with us during the Bon holidays, Christmas, and New Year's holidays, if you have the chance.We hope you will consider staying at our hotel again if you ever stop by Hamamatsucho again.Our staff looks forward to serving you.Hotel Mystays Premier HamamatsuchoFront Desk
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
22 Dec 2024 by ホテルマイステイズプレミア浜松町 くちこみ担当, Hotel Management
Thank you very much for choosing to stay at Hotel Mystays Premier Hamamatsucho among the many lodging facilities available.All of us at Hotel Mystays Premier Hamamatsucho are very pleased to have received a high evaluation of your stay.The restaurant on the first floor of the hotel is open for lunch and dinner on weekdays only. The menu in your room is available as room service, so please feel free to use it the next time you have a chance to visit us.We will continue to make every effort to provide our guests with satisfactory service.We look forward to serving you again.Hotel Mystays Premier HamamatsuchoFront Desk
by A verified traveler
Posted 21 Dec 2024
Room should be cleaner but the location was okay because of the proximity from the tourist areas.
Comment from Hotel Management
22 Dec 2024 by ホテルマイステイズプレミア浜松町 くちこみ担当, Hotel Management
Dear GuestThank you for staying at HOTEL MYSTAYS PREMIER Hamamatsucho. We would also like to thank you for taking the time to post your review of your stay.We are very sorry that you had a bad experience with the cleaning of your room despite your busy schedule. We have always instructed our staff to pay close attention to cleaning the rooms, so we are very embarrassed to receive such a complaint from you.After reading this post, we immediately shared the information with all staff and conducted re-informative and re-education. Finally, we would like to thank you for your stay and for posting your valuable review.All of our staff look forward to seeing you again.HOTEL MYSTAYS PREMIER HamamatsuchoFront Desk
by A verified traveler
Posted 16 Dec 2024
They were kind enough to let us check in early and then stowed our bags when we went out and about before our lat evening flight.
Comment from Hotel Management
20 Dec 2024 by ホテルマイステイズプレミア浜松町 くちこみ担当, Hotel Management
Dear Guest,Thank you very much for staying at Hotel Mystays Premier Hamamatsucho. We would also like to thank you for taking the time out of your busy schedule to share your impressions of your stay with us.In order for our guests to enjoy sightseeing and shopping in comfort, we offer free luggage storage before check-in and after check-out time. Please be sure to have your passport or other proof of reservation ready when you check in.Check-in time is usually from 3:00 p.m., but we may be able to send you to your room earlier depending on the cleaning conditions of the room on the day of check-in, but we cannot guarantee that we will be able to do so. If you must check in early, we will charge you 2,000 yen per hour.Thank you very much for your kind comment. We look forward to serving you again.Hotel Mystays Premier HamamatsuchoFront Desk
by A verified traveler
Posted 12 Dec 2024
The supermarket and station only about 5 minute walk and have several convenience store, dining store nearby. Stay with family with 2 young kids, quite comfortable
Comment from Hotel Management
14 Dec 2024 by ホテルマイステイズプレミア浜松町 くちこみ担当, Hotel Management
Thank you for staying at HOTEL MYSTAYS PREMIER Hamamatsucho. We also thank you for taking the time to write a review.As you mentioned, there are convenience stores, a supermarket, and a pharmacy within a 5-minute walking distance from the hotel, which is very convenient. Also, for foreign currency exchange, there is a 24-hour ATM at the next station (Shimbashi Station), which is very convenient for international guests. We are very happy to hear that you found your stay at our hotel comfortable.We hope you will visit us again the next time you are in Tokyo.HOTEL MYSTAYS PREMIER HamamatsuchoReceptionist
by A verified traveler from New Taipei City
Posted 11 Dec 2024
Just a short walk from Hamamatsucho Monorail station, which is an 18 minute ride to and from Haneda Airport, so very convenient. Nice hotel, average Japanese style breakfast with some Western elements thrown in. A short walk to a lot of restaurants and a few bars.. Recommended.
Comment from Hotel Management
12 Dec 2024 by ホテルマイステイズプレミア浜松町 くちこみ担当, Hotel Management
Dear GuestThank you very much for staying at Hotel Mystays Premier Hamamatsucho. We would also like to thank you for taking the time out of your busy schedule to post your impressions of your stay with us.Thank you very much for your feedback on our breakfast. We have renewed our breakfast from April this year. We have a variety of Japanese dishes such as ochazuke (rice with green tea), but we also have a selection of Western dishes that many of our guests will enjoy. We recommend the burgers that you can make by yourself and the freshly fried curry buns.There are also numerous restaurants in the vicinity of the hotel. We have prepared a restaurant map made by our staff, which we hope you will find useful.Our staff look forward to serving you again.Hotel Mystays Premier HamamatsuchoFront Desk
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
7 Dec 2024 by ホテルマイステイズプレミア浜松町 くちこみ担当, Hotel Management
Thank you very much for staying at Hotel Mystays Premier Hamamatsucho. We are very pleased to hear that you had a pleasant stay with us.We will continue to strive to improve our services without resting on our laurels.As for breakfast, our freshly fried curry bread is especially popular. We also offer other Japanese and Western dishes, which we hope you will try the next time you come to our hotel.All of us at Hotel Mystays Premier Hamamatsu look forward to serving you again.Hotel Mystays Premier HamamatsuchoFront Desk
