Ratings based on 944 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
5 minutes walk to the train station
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Overall very nice experience. The only thing I did not like was the spa usage was not very easy. They said I don’t have the card on file, although I checked in with the card. He said I could use it and I had to go back to my room and get another credit card.
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Very kind staff, the dining options and the Japanese garden were a delight to have nearby, Shinagawa station is nearby which is great to move around the trains and explore Tokyo. The room seemed a little unkept and may need a little renovation, but the city view from the balcony was pretty great, also the amenities were a plus too.
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 30 Oct 2024
I would stay here again! The rooms are spacious, clean and comfortable. A little bit of a walk from the station but that's the only minor inconvenience.
by A verified traveler
Posted 28 Oct 2024
