Ratings based on 965 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
the hotel is old and facilities looked aged
by A verified traveler
Posted 11 Nov 2024
Bathroom constantly smelled moldy. Overall condition of the hotel gives a worn down impression.
by A verified traveler from coral springs
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by GINZA GRAND HOTEL HIRONAKA, Hotel Management
Dear DanielThank you very much for choosing the Ginza Grand Hotel over many other hotels.Thank you also for your high evaluation.We will continue to work on creating a space where our guests can spend their time comfortably, and we look forward to welcoming you back to Ginza Grand Hotel when you are in the neighbourhood again.We look forward to welcoming you back to our hotel again.
by A verified traveler
Posted 1 Nov 2024
Room was very spacious but the room itself was outdated. Bed was very uncomfortable as well. Staff was very friendly and helpful!
Comment from Hotel Management
4 Nov 2024 by GINZA GRAND HOTEL SATO, Hotel Management
Thank you for staying at Ginza Grand Hotel.think the building is old and I'm sorry for the inconvenience.We will continue to improve so that our customers can spend their time comfortably.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Ginza Grand Hotel Yamazaki, Hotel Management
Thank you very much for choosing the Ginza Grand Hotel over many other hotels.We will continue to work on creating a space where our guests can spend their time comfortably, and we look forward to welcoming you back to Ginza Grand Hotel when you are in the neighbourhood again.We all look forward to welcoming you back to our hotel again.
by A verified traveler
Posted 26 Oct 2024
Room was bigger than expected. Staff was very friendly and check in was quick. Ginza area was busy but a lot to see and continently next to a Family Mart.
Comment from Hotel Management
26 Oct 2024 by Ginza Grand Hotel SATO, Hotel Management
Thank you for staying at Ginza Grand Hotel.We are glad that you enjoyed your stay with us.We look forward to seeing you again.
by A verified traveler
Posted 25 Oct 2024
Great location, hotel experience was ok, but not great.
Comment from Hotel Management
26 Oct 2024 by Ginza Grand Hotel SATO, Hotel Management
Thank you for staying at Ginza Grand Hotel.We will do our best to provide you with better service.We look forward to seeing you again.
by A verified traveler
Posted 14 Oct 2024
Unfortunately we had a very dirty room. Hair all over the bed and actually blood stained all over the quilt cover. We were in Japan 2 wks and this hotel was our most expensive stay but also our most disappointing stay. Very outdated and unsanitary
Comment from Hotel Management
17 Oct 2024 by Sales Department, Ginza Grand Hotel Tuul, Hotel Management
Thank you very much for using Ginza Grand Hotel.We sincerely apologize for the many unpleasant experiences you had with regard to cleaning during your stay.We will share this with the cleaning manager and your superiors, and will work to make improvements in the future, including holding meetings.We will continue to strive to beautify the hotel so that our guests can have a comfortable stay, so we hope you will use Ginza Grand Hotel again if you are in the area.All our staff look forward to welcoming you again.
by A verified traveler
Posted 11 Oct 2024
Floor carpet very very old like the earth
Bathrooms mix both very old an new style
Hallway smell cigarettes
Poor amenities
Comment from Hotel Management
16 Oct 2024 by GINZA GRAND HOTEL SATO, Hotel Management
Thank you for staying at our hotel.We apologize for any inconvenience caused regarding your room.The room was not checked in advance.We look forward to seeing you again.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by 銀座グランドホテル 営業課 トゥ-ル, Hotel Management
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