Ratings based on 414 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Great place to stay if looking for a place near Ginza. Very nice rooms (probably more on the modern side and not the cozy/warm side). People complain about train noise but it’s charming and a part of central Tokyo IMO. A noise maker app using the in room Bose speaker drowns it out at night. About a 10min walk to Ginza and <5min walk to trains. Staff are SUPER nice and friendly. Concierge made us an unforgettable sushi omakase experience. Highly recommend.
Comment from Hotel Management
21 Jan 2025 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Sandeep, Thank you for staying with us at Four Seasons Hotel Tokyo at Marunouchi. We're happy to hear that you found our location near Ginza and Tokyo Station convenient. There is definitely excitement that comes with staying in central Tokyo, in the heart of it all. I will make sure to pass on your kind comments about our service to our team. We look forward to welcoming you again. Warm regards, Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler from Los Altos
Posted 7 Jan 2025
Serving staffs are excellent and prompt to provide assistance.
Comment from Hotel Management
8 Jan 2025 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Horace, Thank you very much for choosing Four Seasons Hotel Tokyo at Marunouchi, and for taking the time to leave us a review.I'm delighted to hear that you enjoyed your stay with us, and that our team were able to assist you promptly. We look forward to welcoming you again! Warm regards,Jens Wycisk General Manager Four Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 6 Jan 2025
Everything was excellent
Comment from Hotel Management
8 Jan 2025 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Robert, Thank you for staying with us at Four Seasons Hotel Tokyo at Marunouchi. I am very pleased to hear that everything was excellent. My team and I hope to welcome you back again. Warm regards, Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 25 Dec 2024
Great stay and excellent convenience within 20min walk radius to plethora of shops and restaurants. Reservations for restaurants also done professionally via the concierge team (Olivia). Thank you for a wonderful stay.
Comment from Hotel Management
8 Jan 2025 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Tanathep, Thank you for your kind words about your recent stay with us. I’m delighted to hear that you found our location so convenient, with easy access to Tokyo’s many shops and restaurants. It’s a fantastic area to explore, and I’m glad it added to your experience. I will make sure to pass on your kind comments to Olivia. We hope to have the pleasure of welcoming you back soon. Please don’t hesitate to reach out if there’s anything we can do for your next visit.Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 11 Dec 2024
I had an excellent vacation stay here - so much so that I canceled a different hotel I had booked in Tokyo to come back. Every staff member was wonderful and they went above and beyond in every way - I wish I wrote down more names, but would like to thank Quentin, Matsao, and Keiju among others. If you stay, I recommend the breakfast, which has a lovely champagne and breakfast bar - it was a lovely highlight before and the walking! Everything was very clean in rooms, just a couple areas in the spa room needed a little love in the high moisture areas. View looked out to a construction site, but I didn’t hear any noise.
Thank you for a wonderful experience!
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Jan 2025 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear CEN QIN, Thank you for choosing Four Seasons Hotel Tokyo at Marunouchi, and for taking the time to leave us a review. I delighted to hear that you enjoyed your stay with us, and my team and I hope to have the opportunity to welcome you back. Warm regards, Jens Wycisk General ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Khalid, Thank you for your kind review, I am pleased to hear that you enjoyed your experience with us. We hope to see you again the next time your are in Tokyo. Warm regards, Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 20 Oct 2024 on Hotels
Comment from Hotel Management
23 Oct 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Geoffrey,Thank you for taking the time to leave us a five-star review. We are delighted to hear that you enjoyed your stay with us.Looking forward to welcoming you again. Take care.Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 2 Oct 2024
Staff is fantastic, hospitable, room was great
Comment from Hotel Management
3 Oct 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Amro, Thank you so much for your lovely review. I will make sure to pass on your praises to our team, including our housekeeping team who took care of your room during your stay. We hope to welcome you again soon. Warm regards, Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Danny, Thank you for your review! It means a lot for our team to hear that you enjoyed your stay with us. We hope to welcome you again. Please take care. Warm regards, Jens Wycisk General ManagerFour Seasons Hotel Tokyo at Marunouchi
