Ratings based on 409 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
I had an excellent vacation stay here - so much so that I canceled a different hotel I had booked in Tokyo to come back. Every staff member was wonderful and they went above and beyond in every way - I wish I wrote down more names, but would like to thank Quentin, Matsao, and Keiju among others. If you stay, I recommend the breakfast, which has a lovely champagne and breakfast bar - it was a lovely highlight before and the walking! Everything was very clean in rooms, just a couple areas in the spa room needed a little love in the high moisture areas. View looked out to a construction site, but I didn’t hear any noise.
Thank you for a wonderful experience!
by A verified traveler
Posted 8 Dec 2024
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Khalid, Thank you for your kind review, I am pleased to hear that you enjoyed your experience with us. We hope to see you again the next time your are in Tokyo. Warm regards, Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 2 Oct 2024
Staff is fantastic, hospitable, room was great
Comment from Hotel Management
3 Oct 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Amro, Thank you so much for your lovely review. I will make sure to pass on your praises to our team, including our housekeeping team who took care of your room during your stay. We hope to welcome you again soon. Warm regards, Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Danny, Thank you for your review! It means a lot for our team to hear that you enjoyed your stay with us. We hope to welcome you again. Please take care. Warm regards, Jens Wycisk General ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Hello Trish, Thank you for your rating! I am pleased that you enjoyed your experience with us. The team and I look forward to welcoming you again. Warm regards, Jens Wycisk General ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 6 Aug 2024
Beautiful, clean and great service. Only thing I would add is a plugin near the mirror outside of the bathroom. There was one in the bathroom, but I hate to hog the bathroom while doing my hair…. But everything else was amazing.
Comment from Hotel Management
7 Aug 2024 by Tatsu, Hotel Management
Dear Diana sama,First of all, thank you for staying with us on your recent visit to Four Seasons Hotel Tokyo at Marunouchi. I would like to thank you for taking the time to provide us with your feedback and am glad to hear that you had a comfortable stay with us. We always appreciate our guests’ feedback when our guests take the time to share their concerns with us so we can continue to improve our service. I have shared your constructive feedback to the respective department head and rest assured that action will be taken immediately. Diana sama, once again thank you for your loyalty is very much appreciated and please feel free to contact me should your plan brings you back to Four Seasons Hotel Tokyo at Marunouchi. Warmest regards,Tatsufumi MakimotoGuest Relations Manager - Rooms
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Hello Izumi, Thank you very much for your kind review. I am delighted to hear that you enjoyed your experience with us, and I will be sure to pass on your praises to the team.We hope to welcome you back again soon. Warm regards, Jens Wycisk General ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 5 Jul 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Hi Liliana, Thank you for your lovely rating, I am pleased to hear that we were able to deliver you a memorable stay experience. We look forward to welcoming you back. Warm regards, Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A verified traveler
Posted 30 Jun 2024
Excellent service all around
Comment from Hotel Management
3 Jul 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear galit harel,Thank you for your kind review! We are delighted to hear that you enjoyed your experience with us, especially our service.The team and I are looking forward to your next visit.Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
