Ratings based on 891 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
Beautiful hotel. Very comfortable. I wouldn’t use DVC points here as it’s less expensive to pay for a room. Super clean and friendly staff.
by A verified traveler from Alamo
Posted 5 Jul 2024
Love the helpfulness of staff. Staff answered all y questions.
by A verified traveler
Posted 3 Jul 2024
Amazing staff and stay. Beautiful lobby and welcoming committee. Be ready to use your google translate if you do not know Japanese, the staff has very limited English but they are very helpful and kind. Bring small suitcases, there is not much room to store luggage in rooms but good news is they provide a lot that you can leave home; like pajamas for kids & adults, & toiletries including toothpaste and tooth brushes, reusable shopping bags & slippers. Make sure you check the pool availability! I picked this hotel for the pool and it was closed when we stayed. Chef Mickey buffet for breakfast is totally worth it. Super convenient how the hotel is all connected to the mall & metro station. Shops & movie theatres and tons of restaurants to choose from if you don’t want to eat at hotel. The shuttle takes you to Disneyland & DisneySea. Overall it was a very happy experience.
by A verified traveler
Posted 16 Dec 2022 on Wotif
Even with the trundle bed pulled out (3 adults stayed in one room) the room was spacious and had lots of natural light.
by A verified traveler
Posted 12 Nov 2022 on Hotels
by A verified traveler
Posted 5 Sep 2022
建物は多少古さを感じますが、サービスレベルは非常に高く、良いホテルでした。
部屋から見える花火は最高のサービスです。
by A verified traveler
Posted 26 Aug 2022
This hotel is right next door to Ikspiari shopping mall. Great location and no complaints. However there was no explanation on Expedia about the free shuttle between the hotel and Disneyland, how to get to the hotel from the station so we wasted some time and money to get there. The buffet restaurant was fully booked unfortunately as well. You beed to book before your stay for dining with the characters experience. We didn't know.
by A verified traveler
Posted 19 Feb 2020 on Hotels
Other than dealing with the front desk, it was a very nice stay. Not a very smooth check-in process. Definitely not typical of Disney. Front Desk also didn’t seem to have correct answers to questions that were asked.
by A verified traveler
Posted 10 Jan 2020 on Hotels
by A verified traveler
Posted 26 Dec 2019 on Hotels
