Ratings based on 967 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
For the price, we felt like this property needed an upgrade. Quite basic room with no extras such as a kettle and with hard pillows. The breakfast wasn’t bad. Central location
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by ALI, Hotel Management
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."
by A verified traveler
Posted 9 Nov 2024
This hotel is right in the middle of the actions - so location is everything here. The hotel itself is a bit dated and the rooms are small (this is downtown Tokyo after all). And it is expensive - at least during my stay. Staff are all excellent! While the general area is quite safe, there were just so many of those "hustler" guys on the street trying to get you into a bar or something. Just something to be mindful of if that's not your thing when staying here.
Comment from Hotel Management
11 Nov 2024 by Front Desk, Hotel Management
"Thank you very much for staying at Citadines Central Shinjuku Tokyo.We will take your comments seriously and ensure that our staff is thoroughly trained and instructed to provide you with services that will satisfy you in the future. Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback.From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here."
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
11 Nov 2024 by ALI, Hotel Management
"Thank you for choosing to stay at Citadines Central Shinjuku Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We appreciate your comments or suggestions about your recent stay. From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here."
by A verified traveler
Posted 3 Nov 2024
This hotel felt very central - it was easy to get anywhere! The hotel was clean and the staff waa great. I see a lot of reviews saying they didnt feel "safe" and there were weird men hanging around... well not in the hotel - but the hotel is on the edge of the red light district - so the men are just doing their business asking other men to enter for their girls. I felt safe and was never approached aggressively.
Comment from Hotel Management
5 Nov 2024 by ALI, Hotel Management
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."
by A verified traveler from sugar land
Posted 2 Nov 2024
It'd be nice if there are plugs available for charging electronics by the bedside and a safe in the room would be convenient also.
Comment from Hotel Management
5 Nov 2024 by ALI, Hotel Management
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."
by A verified traveler
Posted 28 Oct 2024
This property was fantastic for us, right in the heart of Shinjuku and directly overlooking Golden Gai. We were able to easily find great places to eat, drinks, and fun things to do just by stepping outside of the hotel. Super easy to navigate around and just a few minutes within walking distance to different malls, high end shopping, and most importantly; Godzilla overlooking the city. The staff here was fantastic, they helped us out with any questions we had, and went above and beyond helping us out with our missing luggage delivery; thank you again! The hotel was spacious, very clean, and offered anything you'd need to make your stay enjoyable. We look forward to staying here again soon.
Comment from Hotel Management
5 Nov 2024 by ALI, Hotel Management
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."
by A verified traveler
Posted 28 Oct 2024
Good hotel close to the stations
Comment from Hotel Management
5 Nov 2024 by ALI, Hotel Management
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."
