Ratings based on 1,324 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from ALLISTON
Posted 19 Nov 2024
Good food
Comment from Hotel Management
21 Nov 2024 by Customer Relation, Hotel Management
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.
by A verified traveler
Posted 18 Nov 2024
First class property, staff was excellent.
Comment from Hotel Management
21 Nov 2024 by Customer Relation, Hotel Management
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you did enjoy your stay with us and we are incredibly grateful that you have highly evaluated us. We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us.
by A verified traveler from San Diego
Posted 14 Nov 2024
Amazing stay
They were able to accommodate me before regular check in time which is always very appreciated, specially after a long trip.
The lounge is very much worth it and they have a really nice jacuzzi and sauna.
I would definitely come back
Comment from Hotel Management
15 Nov 2024 by Customer Relation, Hotel Management
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are incredibly grateful that you have highly evaluated us and we are glad you enjoyed our lounge, jacuzzi, and sauna. We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us.
by A verified traveler
Posted 14 Nov 2024
全てにおいて完璧でした。ただ、ビュッフェスタイルの朝食は他のホテルに比べたら、ちょっと残念だと思います。もうちょっと頑張ってください。
Comment from Hotel Management
15 Nov 2024 by カスタマーリレーション, Hotel Management
この度はセルリアンタワー東急ホテルにご宿泊賜り、誠にありがとうございました。貴重なお時間に、ご感想をご投稿いただきましたこと厚く御礼申し上げます。ご感想を拝見し、高い評価をいただくことができ、大変嬉しく存じます。しかしながら、ご朝食に関し、ご満足いくお料理をご提供できず、誠に申し訳ございませんでした。いただきましたお言葉は担当責任者にも共有し、改善に努めてまいります。今後も変わらぬご愛顧賜りますようお願い申し上げます。お客さまのまたのご来館を、スタッフ一同心よりお待ち申し上げております。
by A verified traveler
Posted 14 Nov 2024
Amazing service
Comment from Hotel Management
15 Nov 2024 by Customer Relation, Hotel Management
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.
by A verified traveler
Posted 12 Nov 2024
The best place to be ! Loved it !
Comment from Hotel Management
13 Nov 2024 by Customer Relation, Hotel Management
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you did enjoy your stay with us and we are incredibly grateful that you have highly evaluated us. We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Customer Relation, Hotel Management
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.
by A verified traveler
Posted 7 Nov 2024
Beautiful hotel, very friendly and helpful staff. Great area to stay for first timers in Tokyo. Definitely would book again.
Comment from Hotel Management
11 Nov 2024 by Customer Relation, Hotel Management
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you did enjoy your stay with us and we are incredibly grateful that you have highly evaluated us. Also thank you for your compliment about our staff and location. We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us.
by A verified traveler
Posted 3 Nov 2024
room is clean. breakfast is great.
Comment from Hotel Management
6 Nov 2024 by Customer Relation, Hotel Management
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you did enjoy your stay with us and we are incredibly grateful that you have highly evaluated us. We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Customer Relation, Hotel Management
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.
