Ratings based on 16 Verified Reviews
4.4 Room cleanliness
2.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Was great. Easy check in. Thank you.
by A verified traveler
Posted 29 Mar 2024 on Travelocity
complex A was hard to find. Luckily we had somebody(local) help us locate the entrance. Good thing about this place. It's walking distance to Shibuya crossing.
by A verified traveler
Posted 20 Oct 2023
Cozy apartment for a tast of life living in Tokyo. Plenty to do walkable distan es wirh stations close as well
by A verified traveler
Posted 11 Oct 2023
Great stay!
by A verified traveler
I say skip this place!
Posted 7 Oct 2023 on HotelsFirst, beware that once you book, there is no cancellation. I tried to cancel because our number of travelers changed from 4 to 5 and was unable to switch. Had to rent a second place for our last night. After booking, we were sent an email saying we needed to go to a link to give them our traveler information (which is required by law). Went to the link and it said there was no reservation information. Contacted Hotels and they said I would have to contact the property directly. I sent them an email explaining the issue and was told I needed to talk to Hotels. I responded that Hotels had told me to contact them directly and they never responded. Arrived extremely jetlagged to have no email instructions on how to get into the apartment. There is no one at the property. I had to find a business who would let me use their phone to call the number on the mailbox. They finally sent the email with the check in instructions. This took about an hour - sitting outside on our luggage. "Apartment" was intended for up to 4 people. There was one hard chair (not what is pictured in the photo) and that one chair was broken. The loft sleeping area was up the steepest set of stairs I have ever seen. Literally like going up and down a ladder which is super fun in the middle of the night. The last night, we checked our 5th guest into the place nextdoor which was actually above our apartment up a steep flight of 28 stairs. That apartment had not hot water!
by A verified traveler
Anon Shibuya
Posted 30 Jun 2023 on HotelsThe room was not clean when we came. The floor in front door dirty and sticky. The picture of the layout in hotel.com is not the same. There’s no chairs to sit and no place to put out luggage’s because they put the mattress beds in 1st floor instead of the 2nd floor like the picture in hotel.com. We have 4 people stayed at property but only 2 glasses available. The owner told us to sit in the 2nd floor but the stairs to 2nd floor is not safe. If you have elderly staying with you they won’t be able to go up. The kettle is dirty. Overall this is the worst experience.
Comment from Hotel Management
1 Aug 2023 by Anon Shibuya, Hotel Management
Thank you for your understanding. We deeply apologize for any inconvenience we may have caused. We will thoroughly train our cleaning staff once again to ensure that such issues never occur in the future.Regarding the furniture, we were in the process of replacing it due to some damage that occurred prior to your stay. We apologize for not notifying you about this beforehand.As for the staircase, we will make sure to mention in the listing that it is somewhat narrow. The reason for placing the futon on the second floor is to provide it as a bedroom for your use. We hope for your understanding.
by A verified traveler from Grayland
Posted 22 Apr 2023
Please notify guests when you have received their completed online guest information form. I submitted mine, then was asked to complete the same form some weeks later.
Also, please email the manual (lock box info, etc.) at least several days before the stay and make sure the contact phone number is not one that is out of service. The Expedia platform provided links that did not function. It is better to e-mail directly to guests rather than via the Expedia platform.
The manual itself was very thorough and useful. Thank you!
Comment from Hotel Management
24 May 2023 by shibuya, Hotel Management
Thank you for using
by A verified traveler
Posted 10 Apr 2023 on Hotels
Comment from Hotel Management
11 Apr 2023 by H2O Stay Charming Place, Hotel Management
Thank you for writing us a great review! We are very happy to hear that and hope to see you again soon.
by A verified traveler
Posted 13 Feb 2023 on CheapTickets
Check-in/check-out is convenient with unmanned service, and the bedroom is comfortable with a duplex structure.
I was able to sleep
I am very satisfied with the separation of the toilet and bathtub.
One suggestion was that it would be better to change to number keys in the future.
Comment from Hotel Management
13 Feb 2023 by H2O Stay Charming Place, Hotel Management
Thank you for taking the time to post a review about your stay with us. We hope to see you again soon.
by A verified traveler
Posted 12 Nov 2024
