Ratings based on 458 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Room was not clean! Toilet was so dirty, they even left behind the toilet-brash, without cleaning the place.
Comment from Hotel Management
15 Nov 2024 by Takabayashi, Hotel Management
Thank you very much for staying APA Hotel Ueno-Hirokoji.We apologize for the inconvenience caused by the lack of cleaning.We will tell our staff the situation to clean more thoroughly from now on.Regarding other services, we will continue to make every effort to satisfy our guests.We hope that you will choose our hotel again when you have the opportunity to visit Japan.Thank you very much for your kind attention.Reception : Takabayashi
by A verified traveler
Posted 13 Nov 2024
Love the location to Metro. Ueno station is a good connection point and close walk to Akihabara if you’re into nightlife and gaming and good food.
Comment from Hotel Management
15 Nov 2024 by AF, Hotel Management
Dear Guest,Thank you very much for staying APA Hotel Ueno Hirokoji, and high evaluation.Your comments are a great encouragement to our employees.We will continue to make every effort to satisfy our many guests.Looking forward to seeing you near in the future.Front desk: Faruk
by A verified traveler
Posted 13 Nov 2024
Close to Akibahara
Comment from Hotel Management
13 Nov 2024 by NU, Hotel Management
Thank you very much for staying APA HotelUeno Hirokoji, and high evaluation.Your comments are a great encouragement to our employees.We will continue to make every effort to satisfy our many guests.Looking forward to seeing you near in the future.Front desk :NU
by A verified traveler
Posted 4 Nov 2024
Great service and location for price
Comment from Hotel Management
4 Nov 2024 by Reception GIANG, Hotel Management
Dear guestThank you very much for choosing APA HOTEL UENO HIROKOJI and posting this review.We will continue to make every effort to create a hotel that satisfies our guests.If you have an opportunity to come Japan, we are very happy if you choose our hotel again.We look forward to having the opportunity to serve you again. Thank you very much.Sincerely yours,APA HOTEL UENO HIROKOJI.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Yotsuya, Hotel Management
Dear guestThank you very much for staying our hotel, and high evaluation.We are glad to hear that you are satisfied with our services.We will continue to make every effort to satisfy our many guests.If you have an opportunity to come Japan, we are very happy if you choose our hotel again.We are looking forward to seeing you again.Thank you.Sincerely yoursAPA HOTEL UENOHIROKOJI.
by A verified traveler
Posted 20 Oct 2024
quiet area, clean rooms
Comment from Hotel Management
20 Oct 2024 by Reception: Kurauchi, Hotel Management
Dear guestThank you for staying APA Hotel Ueno Hirokoji, and high evaluation.It is a great source of encouragement for all employees.We will continue to make every effort to satisfy our many guests.If you have an opportunity to come Japan, we are very happy if you choose our hotel again.We are looking forward to seeing you again.Thank you very much.
by A verified traveler
Posted 17 Oct 2024
The room looks clean,but it doesn't clean like the way you look. Nice location!
Comment from Hotel Management
17 Oct 2024 by Reception: Nagaoka, Hotel Management
Thank you very much for staying APA Hotel Ueno-Hirokoji.We apologize for the inconvenience caused by the lack of cleaning.We will tell our staff the situation to clean more thoroughly from now on.We will continue to make every effort to satisfy our many guests.If you have an opportunity to come Japan, we are very happy if you choose our hotel again.We are looking forward to seeing you again.Thank you.Sincerely yoursAPA HOTEL UENOHIROKOJI.
by A verified traveler
Posted 15 Oct 2024
Affordable and perfect for a solo traveler.
Comment from Hotel Management
16 Oct 2024 by NU, Hotel Management
Dear guestThank you very much for staying our hotel, and high evaluation.Your comments are a great encouragement to our employees.We will continue to make every effort to satisfy our many guests.If you have an opportunity to come Japan, we are very happy if you choose our hotel again.We are looking forward to seeing you again.Thank you very much.
by A verified traveler
Posted 14 Oct 2024
The location of the hotel is great between Ueno and Akihabara. The only downside the smell the first room, there was a strong odor and we had to change rooms. After changing rooms we notice that the smell in the rooms come from the ac units. We had tl buy a scent spray to help out because we didn't wanted to change rooms anymore. Also the shower curtain had to be changed because it smells awful. The staff was super helpful and i give them props for always wanting to help out.
Comment from Hotel Management
15 Oct 2024 by front desk: Kishimoto, Hotel Management
Thank you very much for staying at APA Hotel Ueno-Hirokoji.Thank you again for taking time out of your busy schedule to write a review of our hotel.We sincerely apologize for any discomfort you may have experienced during your stay at our hotel due to the lack of cleanliness.We will discuss this with our cleaning staff and make improvements to ensure that this does not happen again.Thank you for your valuable feedback.We hope you will stay with us again.
by A verified traveler
Posted 11 Oct 2024
This was one of the multiple APA hotel locations we stayed at during our trip.
This was by far the most cramped room of all the locations. The TV in the room wasn't the least functional in terms of channels or casting. When casting it kept auto disconnecting.
The bathroom felt really cramped. Our window faced the wall of the building next to us.
The best thing about this location was its proximity to major hubs in walking distances, lots and lots of food, shopping and entertainment options. Multiple train stations at a decent walking distance and despite all that the room was not noisy from street noises.
Comment from Hotel Management
12 Oct 2024 by Reception Yamachika, Hotel Management
Thank you for staying at APA Hotel Ueno Hirokoji.We would also like to thank you for your review.We apologize for the inconvenience caused by the malfunction of the television. We will immediately check to see if the television is broken.If you have any problems, please contact the front desk and we will check and respond to your request.We will continue to strive to improve our service so that we can provide you with even better service.We look forward to seeing you again.
