Ratings based on 958 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
This is my 2nd time staying in this hotel with my family. The hotel is near to the JR Yamanote line
5mins walk. I like the area is it is very local there is a shopping Street and lots of small local shops selling a variety of things.
Comment from Hotel Management
1 Jan 2025 by Goto / Receptionist, Hotel Management
Thank you for staying with us here at APA HOTEL〈SUGMO-EKIMAE〉.Thanks for taking the time to write a review of our hotel.Our staff is very happy to know that this is your second visit to our hotel.We will continue to operate our hotel with the aim of creating a pleasant stay for our guests, and we hope you will visit our hotel if you have the opportunity to visit Sugamo.We look forward to welcoming you again.
by A verified traveler from Markham
Posted 27 Dec 2024
Staff is helpful.
Comment from Hotel Management
27 Dec 2024 by Yasugahira / Receptionist, Hotel Management
Thank you for staying at APA HOTEL 〈SUGAMO-EKIMAE〉.I am very happy to receive words of praise regarding the service of our staff.We are not satisfied with the words of praise, and we will continue to strive to improve our services so that our customers can stay comfortably in the future, so please feel free to contact us if you have any problems.We are looking forward to seeing you again.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Receptionist / Sugiyama, Hotel Management
Thank you for Staying at APA HOTEL Sugamo Ekimae. We will continue to make every effort to make us the hotel of choice for our guests. We look forward to serving you again.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Kuroda / Receptionist, Hotel Management
Thank you for staying with us here at APA HOTEL〈SUGAMO-EKIMAE〉.We are delighted to hear that you were satisfied with your stay at our hotel.I look forward to seeing you again.
by A verified traveler
Posted 6 Dec 2024
Very convenient.
Comment from Hotel Management
6 Dec 2024 by Niizuma/Receptionist, Hotel Management
Thank you very much for staying at APAHOTEL〈SUGAMO-EKIMAE〉.We are very happy to hear that you enjoyed your stay at our hotel.Our hotel is located close to JR Sugamo Station and the Toei Mita Line.There is also a famous shopping street called Jizo-dori in the vicinity, where you can enjoy a meal and relax.We are very happy that you have chosen our hotel among many others.We will continue to strive for hotel services that satisfy our guests.We hope that you will choose our hotel again when you have a chance to visit Japan again.
by A verified traveler from Reston
Posted 5 Dec 2024
The green metro line is efficient and you can be at popular spots in 20-30minutes.
Comment from Hotel Management
5 Dec 2024 by Goto / Receptionist, Hotel Management
Thank you for staying with us here at APA HOTEL〈SUGMO-EKIMAE〉.Thank you for taking the time to write a review of our hotel.As you mentioned, our hotel is very accessible to major cities. Our staff is very pleased to hear that you were satisfied with your stay.We will continue to strive to improve our services to satisfy our guests.We look forward to welcoming you again.
by A verified traveler
Posted 16 Nov 2024
Amazing location and staff. The hotel was only a 2 minute walk away from the station, where you can easily take the Yamanote line to go to other areas of Tokyo.
The area around the hotel is very walkable as well, with food places and things to see and do. My one issue with the hotel is that there is no individual A/C in rooms. Many locals and businessmen staying in the hotel prefer warm temperatures, but as a Canadian the room was rather hot for me, even in a t-shirt and shorts. Other than that, the trip was very pleasant and I really enjoyed my stay here.
Comment from Hotel Management
17 Nov 2024 by Inami/Receptionist, Hotel Management
Thank you very much for staying at APA Hotel Sugamo Ekimae.We are very pleased to hear that you praised the hospitality of our staff and the location of our hotel.As you mentioned in your post, our hotel is located a 2-minute walk from JR Sugamo Station and a 1-minute walk from Exit A4 of the Toei Mita Line Sugamo Station.There are many restaurants and convenience stores located in the vicinity of the hotel, so guests can enjoy dining and shopping nearby.The air conditioning in the hotel is centrally controlled in all rooms.Circulators and heaters are available for rent upon request, so please inquire at the front desk.We hope that you will visit us again when you have a chance to stop by the Sugamo area.We look forward to welcoming you back to our hotel.
by A verified traveler
Posted 2 Nov 2024
Location very good
Room was way too small
Comment from Hotel Management
2 Nov 2024 by Receptionist / Niizuma, Hotel Management
Thank you very much for staying at APA HOTEL〈SUGAMO‐EKIMAE〉We are very pleased to receive your compliments regarding the location of our hotel.Our hotel is located a 2-minute walk from JR Sugamo Station and a 1-minute walk from Exit A4 of the Toei Mita Line. There are many convenience stores, supermarkets, restaurants, and drugstores in the surrounding area.We are very pleased to receive compliments on our restaurant on the first floor, Nishiyama Japanese Restaurant.However, we apologize for the inconvenience caused by the size of the room. We have designed our rooms to be compact from an eco-friendly point of view. For this reason, even single rooms are equipped with a double-sized bed and a large TV. In order to allow guests to relax on their beds, we have installed a centralized controller at the bedside that can control all the lights in the room.We will continue to strive to manage the hotel based on the valuable opinions of our guests.We sincerely look forward to welcoming you back to our hotel again!
by A verified traveler from Meridian
Posted 28 Oct 2024
Great and kind staff! Had a problem with the Wi-Fi and they were able to resolve it in a quick and orderly manner!
Comment from Hotel Management
28 Oct 2024 by Yasugahira / Receptionist, Hotel Management
Thank you for staying at APA HOTEL 〈SUGAMO-EKIMAE〉.All the staff are very happy to hear that you were satisfied with your stay at our hotel.We will continue to improve our services to satisfy our customers, so please use our hotel again.We are looking forward to seeing you again.
by A verified traveler
Posted 24 Oct 2024
The staff helped me and my children. I will never forget your kindness to me. Thank you for keeping us safe
Comment from Hotel Management
24 Oct 2024 by Yoshizawa / Receptionist, Hotel Management
Thank you for staying at APA Hotel Sugamo Ekimae.It is a great honor for us to receive your kind words about our staff.We are glad to hear that we were able to help you.We would like to thank you again for taking the time to write a review of our hotel.We look forward to seeing you again at our hotel.
