Ratings based on 970 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Nice people working in the hotel, including the hotel keeper
Comment from Hotel Management
3 Dec 2024 by Receptionist/ Okamoto, Hotel Management
Thank you for staying at APA Hotel Shibuya Dogenzakaue. We are very pleased to receive your high evaluation of our hotel's staff. We will continue to strive to provide you with even more satisfactory services in the future. Thank you for your review.
by A verified traveler
Posted 2 Dec 2024
room was a lot smaller than expected, but overall great location and easy to find.
Comment from Hotel Management
3 Dec 2024 by Receptionist/ Okamoto, Hotel Management
Thank you for staying at APA Hotel Shibuya Dogenzakaue. We are very pleased to receive your high evaluation of our hotel's location. We apologize for not meeting your expectation about our room size. APA hotels are built compactly in consideration of the environment. We appreciate your understanding. We will continue to strive to provide you with even more satisfactory services in the future. Thank you for your review.
by A verified traveler
Posted 30 Nov 2024
26,000 yen a night for the smallest room was criminally overpriced. A guest was sleeping in front of the elevater on 6th floor and police had to called in. Bad management all around. Nver go back and not recommned anybody to stay at APA dogenzaka.
Comment from Hotel Management
30 Nov 2024 by Receptionist/ Okamoto, Hotel Management
Thank you very much for choosing APA Hotel Shibuya Dogenzakaue. We apologize for any discomfort you may have experienced during your stay.And we apologize for not meeting your expectations, although our room rates fluctuate on a daily basis.We will take your comments into consideration and strive to improve customer satisfaction.Thank you for your valuable feedback.
by A verified traveler from BURBANK
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Receptionist/ Ito, Hotel Management
Thank you for choosing APA Hotel Shibuya Dogenzakaue. We are very sorry to hear that you were not satisfied with your stay.We will do our best to make your stay as relaxing as possible.We look forward to welcoming you again.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Ozawa / Receptionist, Hotel Management
Thank you very much for staying at APA Hotel〈Shibuya Dogenzakaue〉. We are pleased to hear that you had a comfortable stay. We will continue to strive to improve our services so that you will be even more satisfied, and we look forward to seeing you again.
by A verified traveler
Posted 24 Nov 2024
The hotel was in a very convenient place, close to Shibuya crossing, shopping and transit. The only thing i didn't like was the room was very small. Other than that, a great place to stay
Comment from Hotel Management
25 Nov 2024 by Receptionist/ Ito, Hotel Management
Thank you very much for choosing APA Hotel Shibuya Dogenzakaue. We are very pleased to hear your high evaluation of our hotel's location.However, we apologize for the inconvenience caused by the small size of your room. The concept of our hotel is to be compact, yet have everything you need. It is difficult to make immediate improvements, but we will take your comments into consideration.Thank you very much for taking the time to give us your feedback.The front staff looks forward to welcoming you again.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Receptionist/ Ito, Hotel Management
Thank you for staying at APA Hotel Shibuya Dogenzakaue. Thank you again for choosing our hotel among many others. We look forward to welcoming you again.
by A verified traveler
Posted 21 Nov 2024
The room was pretty small and the bed sheets were dirty every single time they changed it you can see that the sheets are still dirty with light.
Comment from Hotel Management
22 Nov 2024 by Receptionist/ Ito, Hotel Management
Thank you for choosing APA Hotel Shibuya Dogenzakaue.However, we are very sorry to hear that you were not satisfied with your stay.We will discuss this with our cleaning staff and will do our best to keep the rooms cleaner in the future.We sincerely look forward to welcoming you again.
by A verified traveler
Posted 20 Nov 2024
Room is typical Japan is small but clean and friendly staff. Will definitely comeback.
Comment from Hotel Management
20 Nov 2024 by Receptionist/ Masui, Hotel Management
Thank you for staying at APA Hotel Shibuya Dogenzakaue. We are very pleased to receive your high evaluation of our hotel's staff and cleaning. On the other hand, we apologize for not living up to your expectations regarding our room size. We will continue to strive to provide you with even more satisfactory services in the future. We look forward to welcoming you again. Thank you for your review.
by A verified traveler
Posted 15 Nov 2024
the room is too small services and facilities are good…
Comment from Hotel Management
16 Nov 2024 by Receptionist/ Kameyama, Hotel Management
Thank you for staying at APA Hotel Shibuya Dogenzakaue.We apologize for any inconvenience caused by the size of your room. We will do our best to provide our guests with compact yet highly functional rooms.Thank you for your valuable feedback.
